ibis Kuwait Salmiya 3 stars

Customer review rating (ALL Rating) 4.4/5 960 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Fitness centre

  • Steps away from Al Fanar Mall

  • Free WIFI

  • Serves Starbucks coffee

  • 3 Fully equipped conference rooms

Our accommodation(s)

Hotel location

ibis Kuwait Salmiya

Salem Al Mubarak Street, PO Box 36442, Salmiya
24755 SALMIYA
Kuwait

GPS:29.342669, 48.076545

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  960 reviews

TripAdvisor Rating  4.5/5  1,100 reviews

Sisha, coffee and black tea

TripAdvisor rating 5.0/5

Sadık K TripAdvisor review

This is my second visit to Kuwait and I like this place. This place’s sisha is very good and their care is so good. I always prefer black tea and double apple - mint mix flavor. Also Mr. Nassar is very helpful and friendly. Thank you very much for good welcoming.

Comfortable stay; good location; friendly staff

Customer review rating 4.0/5

Smcp Solo - Confirmed reviews ALL

No problems; clean, comfortable room; breakfast buffet is OK, not great. I like the location on a busy downtown street. There are a lot of restaurants in the area and a good street scene.

Dear Mr. M., We very much appreciate your comments regarding your stay at the ibis Kuwait Salmiya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louis Fadel Front Office Manager

was ok

Customer review rating 3.5/5

Reny Business - Confirmed reviews ALL

It was ok, the location , the food etc was good But you can make some improvements before the guests reach the room.Also consider the weather outside and the timing . It was cold in kuwait 21 deg C and in the evening after a tired flight. Irech the hotel and check in. The 3 bottles of water was ket on the door. Thats not what a guest would like to see. Then it was so cold i noticed that there was no blanket or a quilt . Later i was told by the manager that they do not keep blanket or quilt because the guests complain that it had been used.I found that explanation very illogical . The safety locker was not working.There was no slipper avaiable . These are the basics that should be available and i had to ask for these to get .Thats not what a guest needs to do late evening. However the breakfast and food etc was good. You can improve the a/c performance . I think its a sudden stop and start of the a/c which i think is not a best way. Overall im ok as the staff as been quite friendly .

Dear Reny, Thank you for taking the time to share your feedback about your recent stay at ibis Kuwait Salmiya. We appreciate your detailed review and are glad to hear that you found the location and food to be satisfactory. Your feedback is invaluable to us, and we will use it to make the necessary improvements to ensure a more seamless and enjoyable experience for our guests. It's heartening to hear that you enjoyed the breakfast and other aspects of your stay, and we are grateful for your kind words about our friendly staff. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay. Sincerely, Louis Fadel Front Office Manager

Well located, but..

Customer review rating 2.0/5

Mohamed E. Business - Confirmed reviews ALL

The hkyel is well located for sure. The rooms are clean but are very small. Safe was not working (probably low battery). Laundry service is very slow as it has to be sent outside the hotel (collects next day and deliver the day afted). Reception replies to your call after 3 times calling at least and not at all times.

Dear Mr. Mohamed E., Thank you for taking the time to tell us about your experience at the ibis Kuwait Salmiya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Louis Fadel Front Office Manager

Ibis Salmiya? Yes!

TripAdvisor rating 4.0/5

BarStoolBrother TripAdvisor review

Reasonable rates, good location and friendly staff recommend the Ibis Salmiya. The hotel is located on a busy commercial street with lots of dining options just outside the door. I hadn't stayed in an Ibis before, but I came away satisfied. Room was clean and comfortable and basic, with coffee, tea, bottled water and bath room grooming kits provided. Heaters were available because Kuwait in February can be damp and chilly at night. Bathroom was clean and nicely appointed although face cloths are not provided. Breakfast buffet was adequate with a live omelet station. No complaints.

Dear our valued Guest, Thank you for taking the time to share your experience at Ibis Salmiya on TripAdvisor. We are thrilled to hear that you had a positive stay and found our rates reasonable, location convenient, and staff friendly. It's fantastic to know that you were satisfied with the cleanliness and comfort of your room, as well as the provided amenities. Your mention of our breakfast buffet and live omelette station is appreciated. We are constantly working to enhance our services, and your feedback serves as encouragement. We truly value your recommendation and look forward to welcoming you back to Ibis Salmiya in the future. Best regards, Louis Fadel Front Office Manager

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Other web-users rate our hotel

  • 497 reviews 6.9/10 Location
  • 553 reviews 5.7/10 Room
  • 848 reviews 9.3/10 Service
  • 26 reviews 5.9/10 WiFi
  • 270 reviews 1.8/10 Comfort
  • 222 reviews 8.4/10 Cleanliness
  • 214 reviews 8.6/10 Breakfast
  • 210 reviews 9/10 Food

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