Hotel - Sofitel Xian On Renmin Square
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Sofitel Hotel

Sofitel Xian On Renmin Square Hotel

319 Dong Xin Street  Shaanxi 
710004  XIAN
CHINA

2,210 reviews
TripAdvisor Rating Based on 2,210 reviews
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Select your dates 512.86 CNY
Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Swimming pool
    • Pool
    • Indoor heated pool
  • Thalassotherapy centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Babysitting on request
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Thalassotherapy centre
  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request
  • Bicycle hire facilities

Catering

  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 13 meeting room(s)
  • Business center with support staff
See all services

Hotel location

Our rooms

178 luxurious rooms and suites have elgant furniture and chic decor. Unique rain forest shower, Sofitel MyBed and broadband WiFi Internet and 3G tech, bring you the top hotel brand - "French art de vivre" of Sofitel.

  • 178 rooms
  • 115 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • Ice machine
    • 110/120 V AC
    • 220/240 V AC
    • Airconditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Data port in room
    • Trouser press in room
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Telephone
    • TV with VCR
    • Video games on TV in room
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Full kitchen
    • Microwave in room
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

Our customer reviews for Sofitel Xian On Renmin Square

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.5/5 Based on 2,210 reviews

MandyCol 2016/06/21
« First rate service and great location »

Stayed her with my parents in law in a junior suite on the club floor. The room was extremely spacious with there being a separate sitting area complete with its own powder room! Club floor facilities were a little dated but the service and level of attention we received from Sophia and her team - Crystal and April - more than made up for that. The concierge staff were also excellent and we appreciated the use of the hotel wheelchair during our stay. The hotel has a great location with most of the main attractions in Xian being not too far away. I hope to return to Xian in the future and this will be the hotel of my choice.

SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear Guest, Bonjour! Thank you for staying at Sofitel Xian on Renmin Square and taking the time to share your experience with us. Sophia, Crystal, April, the concierge team and all other team members have received your recognition and are very much motivated. We will definitely continue to do it even better. We look forward to welcoming you again in the near future. Yours sincerely, Rudy Rodas General Manager

speedpapago2 2016/05/11
« The sweet and sour chicken of hotels »

A little MSG but sweet and tangy, this Sofitel really hits the spot with some good steamed rice. Located among a busy offering of dishes, it impresses you with a POW even the bang bang chicken cannot match. Definitely go for the original interpretation.

SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear Guest, Thank you for taking the time to share your experience at Sofitel Xi'an on Renmin Square. Your recognition gives us a lot of encouragement and please accept my sincere appreciation. We look forward to welcoming you again in the near future. Yours sincerely, Rudy Rodas General Manager

Jacqui H 2015/10/02
« Great Location - kid friendly »

Facilities are great - lots of different restaurants to choose from and nice gated environment. Table tennis in pool area was a hit with the kids. We had interconnecting rooms these were spacious and well appointed, the air conditioning was not that effective needed to open the window, once you worked this out it was ok. Hotel is well situated within the city wall and is within walking distance of all the attractions within the city wall. Bike ride on the city wall is a must.

SofitelXian, 总经理 at Sofitel Xian on Renmin Square, responded to this review

Dear Jacqui H, We very much appreciate your comments regarding your stay at the Sofitel Xian On Renmin Square. It is always a pleasure to receive positive feedback. I am so pleased to know you have had a wonderful stay with your children in our quiet and peaceful complex in the middle of this amazing city. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rudy Rodas General Manager

yaotingwei 2015/09/14
« just excellent »

i always think the service should be more important than the hardware for a 5 star hotel. this one makes it. thx to fiona for double confirm the room before ci; thx to girls in lounge for the nice arrangement of my following trip. this will definitly be the only choice of my next trip to xian.

SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear Mr./Ms. Yaotingwei Thank you for your kind comments regarding your stay at the Sofitel Xian on Renmin Square. We are glad to learn that our ambassadors Fiona and those from the lounge made your stay enjoyable. We will share your comments with the team as well as Fiona. Once again, thank you for your nice comments and we look forward to welcoming you back in the future. Sincerely, Rudy Rodas General Manager

kjbrdam 2015/08/30
« Brilliant Service and excellent Hotel »

Compliments to the team of Sofitel Xi'an, especially to Fiona, Sharon and the Accor Club Team. Great hospitality and excellent hotel. The food also is of highest quality. Overall this was a wonderful stay and we felt very well cared for during our entire stay.

SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear Mr./Ms. Kjbrdam, Thank you very much for your kind comments regarding your stay at the Sofitel Xian on Renmin Square. We are very glad to learn that your stay has been wonderful and you enjoyed the food. We will share your comments with the club team as well as Fiona and Sharon. Once again, thank you for your kind comments and we look forward to welcoming you back in the future. Kind regards Rudy Rodas General Manager

jwyang 2015/07/14
« Excellent stay »

We had an excellent stay at the Sofitel Xi'an on Renmin Square in February 2015. Because we had missed a night at the hotel due to flight delays, the front desk upgraded us to a junior suite, with unlimited access to the VIP lounge. Mei and Frank from the front desk were very pleasant and extremely helpful. We appreciated their help in the arrangement of our tour to the Terracotta Warriors on a short notice. They went our of their way to make our stay memorable!

SofitelXian, 总经理 at Sofitel Xian on Renmin Square, responded to this review

Dear jwyang, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. I was very pleased to hear that you enjoyed your stay and that the facilities and services of the hotel lived up to your expectation. This is certainly what we strive to achieve but I am grateful to you for letting us know that on this occasion we made it. Thank you again for sharing your experience and we look forward to welcoming you back in near future. Your sincerely, Rudy Rodas General Manager Sofitel Xi'an on Renmin Square

Vaiduks 2015/07/01
« Totally historical with a twist of excellence in customer service »

I loved to see communist time architecture and it dwelled with the past all across the property. However, the rooms are rather spacious. What I found the most pleasant of all, was the staff. From the reservation staff, Lily who was outstanding in customer service, and then Mary, I felt as a special guest. As a Platinum member, I have received a nice upgrade (not a presidential suite though!). My friends and I loved eating at the hotel restaurants - the food was exquisite. One thing I would do to improve the experience in the hotel - sort out the WiFi across the hotel - it's too slow. Be a better place in town, not a like.

SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear Vaiduks, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. I was very pleased to hear that you enjoyed your stay and that the facilities and services of the hotel lived up to your expectation. This is certainly what we strive to achieve but I am grateful to you for letting us know that on this occasion we made it. Thank you again for sharing your experience and we look forward to welcoming you back in near future. Your sincerely, Rudy Rodas General Manager Sofitel Xi'an on Renmin Square

edrogoff 2015/06/03
« Wonderful hotel »

This is truly one of the best hotels anywhere. It is rather like a campus. The rooms, public spaces, services, food, etc.are all first rate. The price was reasonable too. Candidly, I can't imagine doing better.

SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear edrogoff, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. I was very pleased to hear that you enjoyed your stay and that the facilities and services of the hotel lived up to your expectation. This is certainly what we strive to achieve but I am grateful to you for letting us know that on this occasion we made it. Thank you again for sharing your experience and we look forward to welcoming you back in near future. Your sincerely, Stephen Antram General Manager Sofitel Xi'an on Renmin Square

114Roomwithaview 2015/05/11
« Excellent central location, but hotel is in decline »

We stayed three nights in Sofitel Xi'an on Renmin Square. The hotel is very conveniently located, in the middle of the historical centre. Rooms are well appointed, although a bit faded. Large bathroom with all amenities. The toilets unfortunately do not flush well and seem to be clogged (we had two rooms and this was an issue in both rooms). The breakfast is very bad. There is ample choice, but the food is prepared by people who unfortunately do not have a clue how to prepare food in a tasty way. We had to explain one cook how to bake an omelette... The staff is very unfriendly and not paying any attention. We had two rooms on the fifth floor of the West wing. There was a huge leakage on this floor, but no-one seem to bother. Water streamed from the ceiling on several parts, the carpet is soaked (and smelly), parts of the ceiling fell off and we fear that at a certain moment in time the soaked walls and ceiling might collapse completely. This is a health hazard. The temperature in the hotel is extremely high and it ws impossible to put the aircon on.

SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear 114roomwithaview, Thank you for taking the time to tell us about your experience at the Sofitel Xian on Renmin Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephen Antram General Manager Sofitel Xi'an on Renmin Square

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