Hotel - Sofitel Xian On Renmin Square
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Sofitel Hotel

Sofitel Xian On Renmin Square Hotel

319 Dong Xin Street  Shaanxi 
710004  XIAN
CHINA

2,279 reviews
TripAdvisor Rating Based on 2,279 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Swimming pool
    • Pool
    • Indoor heated pool
  • Thalassotherapy centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Babysitting on request
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Thalassotherapy centre
  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request
  • Bicycle hire facilities

Catering

  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 13 meeting room(s)
  • Business center with support staff
See all services

Hotel location

Our rooms

178 luxurious rooms and suites have elgant furniture and chic decor. Unique rain forest shower, Sofitel MyBed and broadband WiFi Internet and 3G tech, bring you the top hotel brand - "French art de vivre" of Sofitel.

  • 178 rooms
  • 115 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • Ice machine
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Data port in room
    • Trouser press in room
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Telephone
    • TV with VCR
    • Video games on TV in room
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Full kitchen
    • Microwave in room
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

Our customer reviews for Sofitel Xian On Renmin Square

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.5/5 Based on 2,279 reviews

Paul E 2017/05/09
« Centrally located and well-appointed »

I really enjoyed my recent stay at this hotel. The room was really nice and very clean. The housekeeping staff did a great job while I was there though some coins did go missing from the desk on one day. It was such a small amount that I didn't even bother complaining. The staff in the Executive Lounge and the Concierge were both really helpful! They even went to the train station to buy tickets for me in advance for a short day trip I wanted to take to another city from Xi'an. I had no problems staying here and all the food was really nice as well. I did have high expectations for dining next door at the Dolce Vita in the Sofitel Legend, but it was nothing stellar. The room service I ordered was a better meal I thought, so I wouldn't suggest going there.

SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear Paul E, Thank you for staying at Sofitel Xian on Renmin Square and taking the time to share your experience with us. Your recogniton, especially to our ambassadors in Executive Lounge and Concierge, gives us great motivation to do it even better, thank you, No matter big or small the amount is, I pay high attention to the issue that you mentioned. We very rarely have this kind of feedback, and I would like to personally follow it up. Would it be possible for me to have the date when this happened? And did it happen in the day time or evening after turn down? And I'm sorry that the dining experience at Dolce Vita didn't meet your expectation. Our efforts in striving for excellent guest experience never stop, and I would appreciate very much if we could get some more detailed feedback in this apect so that we could follow up accordingly. Look forward to hearing from you and welcoming you again in the near future. Yours sincerely, Rudy Rodas General Manager

Allen H 2017/04/12
« Be cautious when booking tour to Terracotta Warriors »

We spent 8 nights in China - Beijing, Xian, and Shanghai. The biggest disappointment during the entire stay was from a tour that was booked by hotel staff at Sofitel in Xian. We asked about options for tours to see Warriors and the hotel recommended and arranged a private taxi that would take us out and bring us back. It is about 1 hour ride each way and was 500 yuan roundtrip for taxi. The taxi was to wait for us for 2-3 hours during the tour. When arriving at Warriors, the taxi dropped us in an area with small usinesses somewhere near the Warriors but we didn't really know where we were. We were met by an english speaking tour guide that insisted we needed to book a tour with her or we would have troubles. Given that we didn't even know how to get to the warriors we thought another 150 yuan was reasonable for the guide (we didn't feel we had a bunch of choices at this point). The tour guide did get us into the warriors and did a reasonable but very quick job of walking us through the exhibits. Then the scam really kicks in: we ended up in warrior gift store for high pressure sales to buy knick-knacks, we toured the Jade gift shop for private demo and more sales pitch and then we stop at the book store for more sales pitch. At this point we just wanted to get back the taxi and get the hell out of there. Unfortunately I blame Xian Sofitel for setting this whole thing up as I'm sure they had to know this was going on and somebody at the hotel is getting kick-back. Beware on any tour you book in China - it likely includes stops at a Jade museum or tea house which are really nothing but high pressure sales to the tourists.

SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear Allen H, Bonjour. Thank you for taking the time to share your experience with us. We feel very sorry for what you encountered at the Terracotta Warriors, and totally undertand you. I do want to declare that the "kick-back" that you thought is not the real case. We do have a tenant tour agency inside our hotel. For their group tour, the package includes round trip transportation, entrance tickets and tour guide who picks up guests from hotel and accompanies them back to hotel. However, if guests decline this option and choose to go there by taxi, taxi drivers and guides on the site of the Warriors are in fact out of our control. We do understand how you felt and if you like, we can help you to reflect this issue of high pressure sales to the tourism bureau of Xi'an. Should we know the practices of taxi drivers earlier, we would have reminded you on where you would be dropped in the beginning. Please accept our empathy on this incident and we will review our procedures to remind guests as much as possible in the future. Yours sincerely, Rudy Rodas General Manager

MandyCol 2016/06/21
« First rate service and great location »

Stayed her with my parents in law in a junior suite on the club floor. The room was extremely spacious with there being a separate sitting area complete with its own powder room! Club floor facilities were a little dated but the service and level of attention we received from Sophia and her team - Crystal and April - more than made up for that. The concierge staff were also excellent and we appreciated the use of the hotel wheelchair during our stay. The hotel has a great location with most of the main attractions in Xian being not too far away. I hope to return to Xian in the future and this will be the hotel of my choice.

SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear Guest, Bonjour! Thank you for staying at Sofitel Xian on Renmin Square and taking the time to share your experience with us. Sophia, Crystal, April, the concierge team and all other team members have received your recognition and are very much motivated. We will definitely continue to do it even better. We look forward to welcoming you again in the near future. Yours sincerely, Rudy Rodas General Manager

speedpapago2 2016/05/11
« The sweet and sour chicken of hotels »

A little MSG but sweet and tangy, this Sofitel really hits the spot with some good steamed rice. Located among a busy offering of dishes, it impresses you with a POW even the bang bang chicken cannot match. Definitely go for the original interpretation.

SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear Guest, Thank you for taking the time to share your experience at Sofitel Xi'an on Renmin Square. Your recognition gives us a lot of encouragement and please accept my sincere appreciation. We look forward to welcoming you again in the near future. Yours sincerely, Rudy Rodas General Manager

Jacqui H 2015/10/02
« Great Location - kid friendly »

Facilities are great - lots of different restaurants to choose from and nice gated environment. Table tennis in pool area was a hit with the kids. We had interconnecting rooms these were spacious and well appointed, the air conditioning was not that effective needed to open the window, once you worked this out it was ok. Hotel is well situated within the city wall and is within walking distance of all the attractions within the city wall. Bike ride on the city wall is a must.

SofitelXian, 总经理 at Sofitel Xian on Renmin Square, responded to this review

Dear Jacqui H, We very much appreciate your comments regarding your stay at the Sofitel Xian On Renmin Square. It is always a pleasure to receive positive feedback. I am so pleased to know you have had a wonderful stay with your children in our quiet and peaceful complex in the middle of this amazing city. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rudy Rodas General Manager

yaotingwei 2015/09/14
« just excellent »

i always think the service should be more important than the hardware for a 5 star hotel. this one makes it. thx to fiona for double confirm the room before ci; thx to girls in lounge for the nice arrangement of my following trip. this will definitly be the only choice of my next trip to xian.

SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear Mr./Ms. Yaotingwei Thank you for your kind comments regarding your stay at the Sofitel Xian on Renmin Square. We are glad to learn that our ambassadors Fiona and those from the lounge made your stay enjoyable. We will share your comments with the team as well as Fiona. Once again, thank you for your nice comments and we look forward to welcoming you back in the future. Sincerely, Rudy Rodas General Manager

kjbrdam 2015/08/30
« Brilliant Service and excellent Hotel »

Compliments to the team of Sofitel Xi'an, especially to Fiona, Sharon and the Accor Club Team. Great hospitality and excellent hotel. The food also is of highest quality. Overall this was a wonderful stay and we felt very well cared for during our entire stay.

SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear Mr./Ms. Kjbrdam, Thank you very much for your kind comments regarding your stay at the Sofitel Xian on Renmin Square. We are very glad to learn that your stay has been wonderful and you enjoyed the food. We will share your comments with the club team as well as Fiona and Sharon. Once again, thank you for your kind comments and we look forward to welcoming you back in the future. Kind regards Rudy Rodas General Manager

jwyang 2015/07/14
« Excellent stay »

We had an excellent stay at the Sofitel Xi'an on Renmin Square in February 2015. Because we had missed a night at the hotel due to flight delays, the front desk upgraded us to a junior suite, with unlimited access to the VIP lounge. Mei and Frank from the front desk were very pleasant and extremely helpful. We appreciated their help in the arrangement of our tour to the Terracotta Warriors on a short notice. They went our of their way to make our stay memorable!

SofitelXian, 总经理 at Sofitel Xian on Renmin Square, responded to this review

Dear jwyang, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. I was very pleased to hear that you enjoyed your stay and that the facilities and services of the hotel lived up to your expectation. This is certainly what we strive to achieve but I am grateful to you for letting us know that on this occasion we made it. Thank you again for sharing your experience and we look forward to welcoming you back in near future. Your sincerely, Rudy Rodas General Manager Sofitel Xi'an on Renmin Square

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