Hotel - Mercure Biarritz Centre Plaza Hotel
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Mercure Hotel

Mercure Biarritz Centre Plaza Hotel

10 avenue Edouard VII 
64200  BIARRITZ
FRANCE

452 reviews
TripAdvisor Rating Based on 452 reviews
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From 149.00 EUR Non member rate
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 13  EUR
  • Thalassotherapy centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 13  EUR
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9 AM

Leisure and activities

  • Thalassotherapy centre
  • Massage  (Nearby)
  • Golf (Nearby)
    • Golf (Paying, Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis (Nearby)
    • Clay tennis court (Paying, Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
    • Tennis (Paying, Nearby)
  • Beach and water sports (Nearby)
    • Boat excursions (Paying, Nearby)
    • Jet skiing (Paying, Nearby)
    • Rafting (Paying, Nearby)
    • Snorkelling/Scuba diving center (Paying, Nearby)
    • Water skiing (Paying, Nearby)
    • Wind surfing facilities (Paying, Nearby)
  • Other sports activities (Nearby)
    • Bicycle hire facilities (Paying, Nearby)
    • Bowling (Paying, Nearby)

Catering

  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-22:00
    • Opening hours : Week-end 07:00-22:00

Business services

  • 7 meeting room(s)
See all services

Our rooms

From our spacious rooms decorated in art deco, choose a Standard Room with a sideways or full sea view.

  • 69 rooms
  • 41 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 6 family rooms
  • 10 connecting rooms
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV Bouquet with Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Crib on request
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Biarritz Centre Plaza Hotel

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 452 reviews
barryrgibbs 2017/05/29
« Very comfortable and best location »

We could not fault the room and the welcome. The parking was very close and secure. Our only detrimental comment is that on 2 or 3 days (we think it was Thur and Fri) the breakfast service was well below the standard expected in a Mercure hotel. There were no plates and other items such as coffee spoons on the buffet were missing. The staff appeared to be disinterested and lacking supervision. When they did get going cleaning tables it was done next to us, so that we caught some of the spray cleaner. Other days the breakfast service was excellent.

Christophe D, Directeur at Mercure Biarritz Centre Plaza, responded to this review

Madame, Monsieur, Thank you for choosing the Plaza Biarritz for your last stay and for your testimony. I will share your review with my breakfast team so that the service must be the same every day. I'm sorry for the quality drop you felt of the second or third day. I hope we will have the pleasure of welcoming you for your next stay in Biarritz. See you soon Best regards,

Ian P 2015/04/27
« Perfect position »

This hotel is positioned 50 yards from the entrance to the beach and 20 yards from the bus station where we disembarked from San Sebastian. It is in an older building, but has been converted to a high standard. The room we had (standard) was very spacious with a comfortable bed and good bathroom. The breakfast was superb - make sure you go for the freshly squeezed juice in the coolers - with a wide choice. The only qubble was that our room was a bit warm. We adjusted to a/c but it was still warm for sleeping. Otherwise really good.

Christophe D, Directeur at Mercure Biarritz Centre Plaza, responded to this review

Madame, Monsieur, Thank you for the message written on Tripadvisor. Your testimony encourages us in our efforts to maintain this quality you are looking for, staying in our hotel. My team joins me and hope to see you soon at Mercure Biarritz Plaza Centre during your next visit to Biarritz. Best regard,

Occit46 2015/01/05
« ll running »

Well located downtown with sea view. Close to beach and all areas of interest. The only point to improve is the breakfast because of lack of staff. All runing, for renewing the few items proposed. Staff very professional.

Christophe D, Directeur at Mercure Biarritz Centre Plaza, responded to this review

Madame, Monsieur, All my staff join to me to thank you about your testimony wrote on Tripadvisor. Such message motivates us in keeping this quality you are looking for in staying in our hotel. You can be sure that we will thinking about how to be less stressed during the service. I hope to welcome you for your next visit in Biarritz, of course at the Mercure Plaza. Best regards,

LondonSCoast 2014/05/13
« Great location, but could do better »

This hotel has a great location, near the beach and shops and restaurants of Biarritz, and has an authentic art deco design, dating from the 1930's. However, It is rather shabby. Our 'superior ocean view' room was large, and did have a lovely view, but was in need of decoration. A major problem was that the air conditioning did not work, and because of the noisy street at the front of the hotel, the window had to be left closed at night. Thus very uncomfortable. Probably best to avoid paying extra for this type of room.

Christophe D, Directeur at Mercure Biarritz Centre Plaza, responded to this review

Madame, Monsieur, You took the time to give us your opinion about your stay in our hotel, and we thank you. Sorry that the service did not respond fully to your expectations and please accept our deepest apologies. Concerning the air conditionning, you can believe me that it is not easier to set the cooled air. On this period the days are not the same. For a couple of hot days we still have a lot of days (as today : 20 of may) with a temperature no more than 15° in the hotest of the day. We do our best to be in line with the average temperature of the month. Thank you for your understanding, Looking forward to welcoming you shortly, Yours sincerely

IanandJanice_12 2014/01/15
« Biarritz for Relaxation »

Biarritz is a friendly and relaxed destination for a winter weekend break. There are plenty of places to eat and drink, even out of season and the weather is generally good (at least much better than the UK) with two top 14 Rugby Union sides within a 6km radius there is always sport to watch too. The Mercure Biarritz Centre Plaza is a well appointed friendly hotel in the heart of the town. A great place to stay.

Christophe D, Directeur at Mercure Biarritz Centre Plaza, responded to this review

Madame, Monsieur, You took the time to give us your opinion about your stay at the Mercure Plaza, and we thank you. My team and I are very grateful for your remarks. Thank you especially for the comments you made about the area of Biarritz and his benefits as well your comments about our hotel and his location. Looking forward to welcoming you shortly, Yours sincerely,

Russell D 2014/01/12
« Credit to Mercure »

As previous, the best Mercure we have stayed in so far. Staff very helpful, beyond expectations. Still a shame not a full evening restaurant service however plenty of excellent choice on the door step.

Christophe D, Directeur at Mercure Biarritz Centre Plaza, responded to this review

Madame, Monsieur, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Concerning the restaurant service, we are sorry that this service did not respond fully to your expectations. In fact, we offer a range of snacks at the bar or by roomservice, but it is true that the hotel has no restaurant. Looking forward to welcoming you shortly, Yours sincerely,

marcruis 2013/09/06
« Great place to stay. »

Very friendly staff. Great location near the beach (5min walk) and city center. The hotel has an old art deco look. The room was well maintained and equipt. Not too big but for a short stay sufficient. Free internet worked well but needed to be refreshed every 3 hrs.

Christophe D, Directeur at Mercure Biarritz Centre Plaza, responded to this review

Madame, Monsieur, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly, Yours sincerely,

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