Hotel - Sofitel Hangzhou Westlake
section.presentation.hotel.accorhotels
Sofitel Hotel

Sofitel Hangzhou Westlake Hotel

333 West Lake Avenue  Zhejiang Province 
310002  HANGZHOU
CHINA

569 reviews
TripAdvisor Rating Based on 569 reviews
Check Prices
Best price guarantee
From
From 828.00 CNY Non member rate
From 828.00 CNY Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Check Prices
Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Indoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Babysitting on request
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
  • Babysitting on request
  • Boat excursions

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 6 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

Many of the 233 guest rooms boast stunning views of the legendary West Lake Avenue through large bay windows, and are all equipped with MyBed beds, high-speed Internet access and a wide range of digital TV channels. Rain showerheads are also available.

  • 233 rooms
  • 34 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • WIFI in your room
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Crib on request
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Microwave in room
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

Our customer reviews for Sofitel Hangzhou Westlake

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 569 reviews
sherona_lau 2017/04/25
« Poor Service »

I stayed five nights. I reserved superior room with Le Goter afternoon tea once. However, I don't think my room was upgraded even I am platinum member. My room number is 617. My friend is not member, her room is 619 which is as same as my room. Moreover, the so-called La Goter afternoon tea is I could enjoy tea time in the executive lounge. Since I am platinum member, I can access to executive lounge any time. Moreover, the check out service is poor. Only one staff worked in the member counter but 3 staff worked in normal reception counter. The waiting time is longer than normal guest. The staff did not do the check out for me initiatively even they knew I had waited more than 15 minutes. The breakfast time is until 10:30am. I tried twice at 10am. Some of foods are packed and returned back to kitchen. No one prepared the fired egg or noodle in their counter. Moreover, I stayed five nights from 13 April to 18 April. I checked in very late on 14 April early morning because of flight delay; but it does not mean they counted me stay 4 nights only. I just wonder whether they calculate my reward points correctly.

SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear sherona_lau, Thank you for spending the time and telling us about your staying experience. We appreciate your loyalty and trust to choose our hotel for stay. however service was not up to your expectation, please accept my sincerest apologies on behalf of management, as a platinum member, we must approach during your whole stay, and we did miss it. Your room was indeed upgraded to club luxury category according to privilege, but my colleague at reception probably provide wrong information about Le Gouter package, the occasion located in lobby bar with full set Le Gouter offer. we regret for the check out process not attentive and efficient, please rest assure we are addressing this problem right now, and also regarding your Le Club points enrollment we have credited it to your account for sure. It is our hope to serve you better in nearly future, and I personally ensure your next staying experience will be pleasant as you wished. Anna Shi Guest Experience Manager Sofitel Hangzhou Westlake

Jason G 2016/11/28
« Good »

Nice view, excellent service. All the staff are helpful,from the first arrival, your hotel porter ready helpful, Front Desk Service Rep provide me free upgrade of room, management trainee from Spain provide us valuable information on travel guide, nice fruit provided in room, coffee is acceptable, fast check-out and branded amenity provided.

Lamyaa B 2016/02/09
« wonderul »

I spent a wonderful and comfortable times, it is the second time I visit the hotel, because of the best hotels in .Sofitel hangzhou West Lake through my experience. I think, general manager of a very clever way of his administration and organization of the hotel, has the coach a team on a large capacity rapid and high-quality work,. The reception was a welcome and fast, Wonderful, clean room, beautiful decor, excellent lighting distribution differs from some hotels. The only thing which I felt a difference is the Wi-Fi is slow. Perhaps because my house I have a speed of 14 MB, This time, used all their restaurants, the food was very delicious, providing a wonderful, thank all the staff at the restaurant. It has a swimming pool perhaps too much but it is very slim and orderly. Hospitality lounge on the fifth floor quiet place to take a break sometimes do, workers in training and activity summit. Finally, I like to: I thank the Director-General so much, it really special work. I thank Ms. / Leona received wonderful to us and asked about our needs. I thank Ms. / Seoul brilliant guidance of our service daily. I thank Ms. / Anna which they ask us and that was lacking something. I thank all the staff at the concierge service to help them always Gemayel them they always ask if something bothers us or the hotel there is nothing negative to be corrected Are we comfortable with, and when I think of one thing and look up I see that everything is wonderful in this hotel fact, I felt like I was with my family. Thank you to all the hotel staff. I'll see you again.

SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Lamyaa B, It's my great pleasure to read your review after Chinese New Year. Your words are such kind same like when I talked to you face to face, I have shared your comments and appreciation with all of our team members, with same feeling all the staff who served you that they remembered you and missed you to come back, hotel wifi definitely will be special take cared when you stay next time, and it's our hope that you could stay as your home here with us longer and longer. Looking forward to see you soon. Anna Shi Guest Experience Manager Sofitel Hangzhou Westlake

mcs_095 2016/01/20
« Not bad, but not quite at the top level as expected from a Sofitel. »

First things first, our room itself was lovely. A nice big room, very nice bathroom, super comfy bed, and generally just a very nice room. But this Sofitel was a bit of a let down in other ways. It is right on a very busy street (a good location near West Lake, but no lake views)., so you most definitely want a room facing back away from the road, not onto the front as we had (despite our room being a junior suite). Our room was quite noisy all night long (I'm not sure the windows are double glazed), so that was a bit disappointing. Our room was also very warm, we tried changing settings on the air con on several occasions, and this seemed to have little, if any impact. We eventually reverted to opening the small windows for a while each evening to cool the room down - which made the noise problem even worse. Overall all, it is a nice hotel, but make sure you ask for a room not facing the main road.

SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear mcs_095, Thanks for taking the time and sharing with us your valuable comments. Your room experience did not meet your expectations, please accept my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assure that we will make sure that the sound insulation and AC issue will not happen again in your future stay, please feel free to contact me when you need any assistance. We appreciate your concern again, and it is our hope to serve you better in nearly future. Anna Shi Guest Experience Manager Sofitel Hangzhou Westlake

hforce2u 2015/09/18
« Sofitel hangzhou »

Nice, clean and next to west lake walking distance 3 min .all the staff are very helpful and check in time was fast just few min everything done . Room are big and with JBL speaker next to bed when i play with my music feel relax and comfortable.

SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear hforce2u, Thank you for staying with us and writing a review on Tripadvisor. It is always pleasure to receive a positive feedback, i will share with our team especially front office, i am sure that it will serve as an encourage to provide better service in future. we all welcome you back again and hope your next stay will be as pleasant as previous one. Anna Shi Guest Experience Manager Sofitel Hangzhou Westlake

Lei H 2015/09/03
« Polite and attentive staff »

Location and food are very good. Staff are very attentive. My little boy had left his racksack in the lobby. It was discovered by the hotel staff on our way to the airport. Hotel staff was able to inform the taxi driver, which drove us all the way back to the hotel and pick up the racksack.

SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Lei H, Thank you for staying with us and writing a review on Tripadvisor. It's a pleasure to receive your positive feedback, our staff attentiveness has always mentioned by our customer as you recognized, it is also our hope to provide a high quality service to our customers, i will share your comments with our team, and we wish your next stay will be as pleasant as the previous one. Thank you again for your comments. Anna Shi Guest Experience Manager Sofitel Hangzhou Westlake

Rose220401 2015/06/10
« Great location »

This hotel is conveniently located walking distance from West Lake. There are a lot of restaurants around the lake. The air is very fresh in the morning and you can see a lot of people exercising in the park. The view is fantastic.

SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

尊敬的Rose22040...: 感谢惠赐有关下榻杭州索菲特西湖大酒店的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 Anna Shi Guest Experience Manager Sofitel Hangzhou Westlake

GandJ899 2015/06/05
« Fabulous Hotel, Room & Club Lounge »

Spent 2 nights in a Luxury room with club lounge access. Very luxurous room with plenty of space, beautiful bathroom and extremely comfortable beds. The breakfast was amazing and the club lounge a lot of fun. Had a great time.

SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear GandJ899, Thanks for sharing your experience on Tripadvisor. It is always a pleasure to receive positive feedback. I will share your comments with our team especially club lounge team . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thanks again for your cooments, we hope your next visit will be as pleasant as the previous one. Anna Shi Guest Experience Manager Sofitel Hangzhou Westlake

See more In partnership with

Web-users rating

Other web-users rate our hotel

Book your stay in this hotel
Best price guarantee
From
From 828.00 CNY Non member rate
From 828.00 CNY Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
Best price guarantee

Our other hotels nearby

At 430 m Ji hangzhou Nanshan Rd
Ji hangzhou Nanshan Rd
From
From 417.00 CNY Non member rate
From 417.00 CNY Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 930 m ibis Hangzhou Song Dynasty Street
ibis Hangzhou Song Dynasty Street Hotel
From
From N/A --- Non member rate
From N/A --- Member's rate Members’ Rate, join while you book
0P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 1.2 km Ji HZ West Lake Jiefang Rd
Ji HZ West Lake Jiefang Rd
From
From 379.00 CNY Non member rate
From 379.00 CNY Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 1.7 km Ji Hangzhou West Lake
Ji Hangzhou West Lake
From
From 398.00 CNY Non member rate
From 398.00 CNY Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in HANGZHOU
Check Prices