Hotel - Sofitel Hangzhou Westlake
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Sofitel Hotel

Sofitel Hangzhou Westlake hotel

333 West Lake Avenue  Zhejiang Province 
310002 HANGZHOU
CHINA

516 reviews
TripAdvisor Rating Based on 516 reviews
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Hotel Sofitel Hangzhou Westlake

French luxury and local cuisine in the worlds most exciting cities

The team at Sofitel Hangzhou Westlake Hotel welcomes you to Hangzhou. Take advantage of our location in the heart of the capital to stroll down the famous Westlake.

Mr Francois Guillocher, Hotel Manager

Sofitel Hangzhou West Lake sits on the picturesque banks of the West Lake, beside Hangzhou's buzzing CBD downtown and Xihutiandi complex. Meticulously renovated, the hotel has re-opened with 233 luxury rooms and suites, with a contemporary all-day dining restaurant, classic Chinese restaurant, and the chic Le Bar. The pool, beauty salon and fitness center accompanies multi-functional banquet complex, the rooftop bar Sky Garden and conference room Le Lac with panoramic views of West Lake.

Hotel extras
  • Restaurants feast the International and Hangzhou Cuisine.
  • Rooftop Sky Garden Lounge offers breathtaking views of the West Lake and city.
  • Unique location by The West Lake with easy access to shopping and city center.
  • 180° West Lake view Terrace and natural day light Ballroom.
  • 233 well-appointed guest rooms and suites with Oriental aesthetic design and French touch.
This hotel is PLANET 21 Gold
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed internet
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Indoor heated pool
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed internet
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Babysitting on request
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
  • Babysitting on request
  • Boat excursions

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 6 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Hotel - Sofitel Hangzhou Westlake

333 West Lake Avenue
Zhejiang Province
310002
HANGZHOU
CHINA

Tel: (+86)571/87075858
Fax: (+86)571/87078383

Check-in from 14h00
Check out up to 12h00
Access and transport
  • From Ningbo : 14 Wulin Square, 151 Yanan Rd
  • From Shanghai : 28 Wulin Square, 151 Yanan Rd
  • From Suzhou Jiansu : 155 Gulou, 8 Yanan Rd
  • Westlake Avenue : 25 12 30, Westlake Avenue
  • XIAO SHAN AIRPORT At 20km / 12.43 miles

GPS : 30.245555, 120.161623

Our rooms

Many of the 233 guest rooms boast stunning views of the legendary West Lake Avenue through large bay windows, and are all equipped with MyBed beds, high-speed Internet access and a wide range of digital TV channels. Rain showerheads are also available.

  • JUNIOR SUITE, 1 King-Size Bed
    JUNIOR SUITE, 1 King-Size Bed Junior Suite

    60 m², 645 sq.ft., Westlake Avenue View, Sofitel MyBed, pillow menu, Coffee facility, free Internet, high-tech technology and luxurious bathroom, Hermès amenities, walk-in shower, stand-alone bath, mirror TV. Club lounge access.

  • PRESTIGE SUITE, 1 King-Size Bed
    PRESTIGE SUITE, 1 King-Size Bed Prestige Suite

    80 m², 860 sq.ft., Westlake Avenue View, Sofitel MyBed, pillow menu, Coffee facility, free Internet, high-tech technology and luxurious bathroom, Hermès amenities, walk-in shower, stand-alone bath, mirror TV. Club lounge access.

  • LUXURY ROOM, Club Lounge Access, 1 Queen Size Bed,  City View
    LUXURY ROOM, Club Lounge Access, 1 Queen Size Bed, City View Luxury Room Club Sofitel

    30-38 SQM / 320-410 SQF room, features Sofitel MyBed, pillow menu, Coffee facility, free internet, high-tech technology and luxurious bathroom, walk-in shower, stand-alone bath, mirror TV, Club Lounge access

  • LUXURY ROOM, Club Sofitel Access, 1 Queen-Size Bed
    LUXURY ROOM, Club Sofitel Access, 1 Queen-Size Bed Luxury Room Club Sofitel

    30-35 m²/270-380 sq.ft., Sofitel MyBed and pillow menu to ensure a restful night's sleep, Coffee facility, free Internet, high-tech technology and luxurious bathroom, walk-in shower, stand-alone bath, mirror TV, Club Lounge access.

  • LUXURY ROOM, 1 Queen Size Bed
    LUXURY ROOM, 1 Queen Size Bed Luxury Room

    30-38 M² / 320-410 SQF room, features Sofitel MyBed, pillow menu, free internet, high-tech technology and luxurious bathroom, walk-in shower, stand-alone bath, mirror TV.

  • SUPERIOR ROOM, 1 Queen Size Bed
    SUPERIOR ROOM, 1 Queen Size Bed Superior Room

    30-38 M² / 320-410 SQF room, features Sofitel MyBed, pillow menu, marble bathrooms, wide range of digital TV channels, high-speed Internet access, rollaway bed allowed.

  • LUXURY ROOM, 2 Single size Beds
    LUXURY ROOM, 2 Single size Beds Luxury Room

    30-38 M² / 320-410 SQF room, features Sofitel MyBed, pillow menu, free internet, high-tech technology and luxurious bathroom, walk-in shower, stand-alone bath, mirror TV.

  • SUPERIOR ROOM, 2 Single size Beds
    SUPERIOR ROOM, 2 Single size Beds Superior Room

    30-38 M² / 320-410 SQF room, features Sofitel MyBed, pillow menu, marble bathrooms, wide range of digital TV channels, high-speed Internet access, rollaway bed allowed.

  • LUXURY ROOM, 1 Queen Size Bed, City View
    LUXURY ROOM, 1 Queen Size Bed, City View Luxury Room

    30-38 M² / 320-410 SQF room, features Sofitel MyBed, pillow menu, free internet, high-tech technology and luxurious bathroom, walk-in shower, stand-alone bath, mirror TV.

  • SUPERIOR ROOM, 1 Queen Size Bed, City View
    SUPERIOR ROOM, 1 Queen Size Bed, City View Superior Room

    30-38 M² / 320-410 SQF room, features Sofitel MyBed, pillow menu, marble bathrooms, wide range of digital TV channels, high-speed Internet access, rollaway bed allowed.

  • SUPERIOR ROOM, 2 Single size Beds, City View
    SUPERIOR ROOM, 2 Single size Beds, City View Superior Room

    30-38 SQM / 320-410 SQF room, features Sofitel MyBed,pillow menu, marble bathrooms,wide range of digital TV channels, high-speed Internet access, rollaway bed allowed.

  • 233 rooms
  • 34 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Airconditioning
    • Data port in room
    • Emergency exit map
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • WIFI in your room
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Crib on request
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Microwave in room
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

KWEE ZEEN Restaurant
Lunch
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

KWEE ZEEN Type of cuisine: International


International buffet concept which combines local culture with the French rituals of Wine, Cheese, Pastries and Bread.

Find out more and book
YONG JIN GE CHINESE RESTAURANT Restaurant
Lunch 11:00 - 14:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner 17:00 - 21:30
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

YONG JIN GE CHINESE RESTAURANT Type of cuisine: Regional


Located on the 6th Floor with superb views of West Lake including nineteen private rooms for entertainment. Offering the finest Hangzhou and Cantonese cuisines.

Find out more and book
See all our restaurants
LE BAR Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

LE BAR


Comfortable setting for coffee, quality teas, imported wines, cocktails and a fine selection of cigars. Enjoy our string musicians every evening except Sundays.

See all our restaurants and bars

Your meetings and events

Sofitel Hangzhou Westlake Meeting Room

Our meeting rooms


  • Number of meeting rooms: 6
  • Maximum size: 310 m2
  • Maximum capacity: 180
  • Maximum banquet capacity: 190

Our customer reviews for Sofitel Hangzhou Westlake

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating 4.0/5 Based on 516 reviews

Goh H 2016/11/28
« Good »

Nice view, excellent service. All the staff are helpful,from the first arrival, your hotel porter ready helpful, Front Desk Service Rep provide me free upgrade of room, management trainee from Spain provide us valuable information on travel guide, nice fruit provided in room, coffee is acceptable, fast check-out and branded amenity provided.

Lamyaa B 2016/02/09
« wonderul »

I spent a wonderful and comfortable times, it is the second time I visit the hotel, because of the best hotels in .Sofitel hangzhou West Lake through my experience. I think, general manager of a very clever way of his administration and organization of the hotel, has the coach a team on a large capacity rapid and high-quality work,. The reception was a welcome and fast, Wonderful, clean room, beautiful decor, excellent lighting distribution differs from some hotels. The only thing which I felt a difference is the Wi-Fi is slow. Perhaps because my house I have a speed of 14 MB, This time, used all their restaurants, the food was very delicious, providing a wonderful, thank all the staff at the restaurant. It has a swimming pool perhaps too much but it is very slim and orderly. Hospitality lounge on the fifth floor quiet place to take a break sometimes do, workers in training and activity summit. Finally, I like to: I thank the Director-General so much, it really special work. I thank Ms. / Leona received wonderful to us and asked about our needs. I thank Ms. / Seoul brilliant guidance of our service daily. I thank Ms. / Anna which they ask us and that was lacking something. I thank all the staff at the concierge service to help them always Gemayel them they always ask if something bothers us or the hotel there is nothing negative to be corrected Are we comfortable with, and when I think of one thing and look up I see that everything is wonderful in this hotel fact, I felt like I was with my family. Thank you to all the hotel staff. I'll see you again.

SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Lamyaa B, It's my great pleasure to read your review after Chinese New Year. Your words are such kind same like when I talked to you face to face, I have shared your comments and appreciation with all of our team members, with same feeling all the staff who served you that they remembered you and missed you to come back, hotel wifi definitely will be special take cared when you stay next time, and it's our hope that you could stay as your home here with us longer and longer. Looking forward to see you soon. Anna Shi Guest Experience Manager Sofitel Hangzhou Westlake

mcs_095 2016/01/20
« Not bad, but not quite at the top level as expected from a Sofitel. »

First things first, our room itself was lovely. A nice big room, very nice bathroom, super comfy bed, and generally just a very nice room. But this Sofitel was a bit of a let down in other ways. It is right on a very busy street (a good location near West Lake, but no lake views)., so you most definitely want a room facing back away from the road, not onto the front as we had (despite our room being a junior suite). Our room was quite noisy all night long (I'm not sure the windows are double glazed), so that was a bit disappointing. Our room was also very warm, we tried changing settings on the air con on several occasions, and this seemed to have little, if any impact. We eventually reverted to opening the small windows for a while each evening to cool the room down - which made the noise problem even worse. Overall all, it is a nice hotel, but make sure you ask for a room not facing the main road.

SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear mcs_095, Thanks for taking the time and sharing with us your valuable comments. Your room experience did not meet your expectations, please accept my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assure that we will make sure that the sound insulation and AC issue will not happen again in your future stay, please feel free to contact me when you need any assistance. We appreciate your concern again, and it is our hope to serve you better in nearly future. Anna Shi Guest Experience Manager Sofitel Hangzhou Westlake

hforce2u 2015/09/18
« Sofitel hangzhou »

Nice, clean and next to west lake walking distance 3 min .all the staff are very helpful and check in time was fast just few min everything done . Room are big and with JBL speaker next to bed when i play with my music feel relax and comfortable.

SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear hforce2u, Thank you for staying with us and writing a review on Tripadvisor. It is always pleasure to receive a positive feedback, i will share with our team especially front office, i am sure that it will serve as an encourage to provide better service in future. we all welcome you back again and hope your next stay will be as pleasant as previous one. Anna Shi Guest Experience Manager Sofitel Hangzhou Westlake

Lei H 2015/09/03
« Polite and attentive staff »

Location and food are very good. Staff are very attentive. My little boy had left his racksack in the lobby. It was discovered by the hotel staff on our way to the airport. Hotel staff was able to inform the taxi driver, which drove us all the way back to the hotel and pick up the racksack.

SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Lei H, Thank you for staying with us and writing a review on Tripadvisor. It's a pleasure to receive your positive feedback, our staff attentiveness has always mentioned by our customer as you recognized, it is also our hope to provide a high quality service to our customers, i will share your comments with our team, and we wish your next stay will be as pleasant as the previous one. Thank you again for your comments. Anna Shi Guest Experience Manager Sofitel Hangzhou Westlake

Rose220401 2015/06/10
« Great location »

This hotel is conveniently located walking distance from West Lake. There are a lot of restaurants around the lake. The air is very fresh in the morning and you can see a lot of people exercising in the park. The view is fantastic.

SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

尊敬的Rose22040...: 感谢惠赐有关下榻杭州索菲特西湖大酒店的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 Anna Shi Guest Experience Manager Sofitel Hangzhou Westlake

GandJ899 2015/06/05
« Fabulous Hotel, Room & Club Lounge »

Spent 2 nights in a Luxury room with club lounge access. Very luxurous room with plenty of space, beautiful bathroom and extremely comfortable beds. The breakfast was amazing and the club lounge a lot of fun. Had a great time.

SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear GandJ899, Thanks for sharing your experience on Tripadvisor. It is always a pleasure to receive positive feedback. I will share your comments with our team especially club lounge team . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thanks again for your cooments, we hope your next visit will be as pleasant as the previous one. Anna Shi Guest Experience Manager Sofitel Hangzhou Westlake

bodd2015 2015/04/18
« Amazing »

Really good experience for my stay in Sofitel Hangzhou, with a nice room and correspondent services. Thanks a lot for the arrangement by Mrs Fay from front desk. Good facilities and really nice services.

SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear bodd2015: We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team especially in particularly to Faye . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Anna Shi Guest Experience Manager Sofitel Hangzhou Westlake

kaishili 2015/04/15
« Perfect location »

Easy access to westlake, it is within walking distance. Room size is spacious, dining room service should have more choices. Staff service rendered were good but communication in English needed to be improve.

SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear kaishili: We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. i will raise up the voice to our management team regarding the staff communication skills, thanks for your concern. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Anna Shi Guest Experience Manager Sofitel Hangzhou Westlake

PSWong 2015/03/24
« Not a new hotel but suggest get upgraded to biz club »

The external of the building is not new. West Lake is just opposite but but near the attraction of West Lake. We decided to upgrade to biz club for a good price. It was rainy weather n the lounge came handy as it was a place for us to commune during the rain n the restriction on Shanghai registered vehicles from 4.30-6.30 pm. Breakfast n tea was good.

Wei Wen David Z 2014/11/16
« great location, next to the lake. »

It's not only next to the lake, it's also one block away from subway station. The hotel staff are very friendly and extremely helpful all across, from room service to front desk. I would definitely come back again if possible.

SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Wei Wen D...: We sincerely appreciate you taking the time to provide us your feedback. It's always a pleasure to receive a positive feedback, i will share your comments with our team. I was delighted to read that you enjoyed your whole stay service with us and plan to come back, thanks for your great loyalty, and please kindly contact me if you need any assistance when you arrive, Thanks again for your review, we look forward to see you soon. Anna Shi Guest Experience Manager Sofitel Hangzhou Westlake

CBT050 2014/07/23
« Do not stay during construction »

Nice hotel, good location, but DO NOT stay until they finish the construction. We were warned at check-in about "a little noise", so they "upgraded" to the 5th floor away from the construction. All not true. There was also a note in the room warning of constuction starting at 9:00am daily. It showed management was trying, but not communicating well with the constructionworkers. Truth was at 7:00am on both Sat. and Sun. morning we had loud hammering on the floor directly above our room and strong chemical odors from the contruction on our floor. Upon check-out I just got the typical "next stay upgrade" routine. Nice hotel but I would not say again until the construction is finished.

SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear CBT050, Thank you for choosing Sofitel Hangzhou Westlake! We are effectively on the process of hotel room renovation as it is our aim to provide better service and elegant living environment. All ambassadors in Sofitel will continually strive to improve service quality, thus make you feel good value for money. I believe our hotel will meet your expectations better in near future. I’m looking forward to meeting you again soon! Best regards Anna Shi Guest Experience Manager

Fleurflaneuse 2014/05/16
« Outstanding service »

This is the best Sofitel I have ever stayed in. From the outstanding service to the tastefully decorated room an comfortable bed, I had a fabulous stay. It is in a great location by Westlake. The staff were genuinely welcoming and warm, unlike the often stuffy feeling I get from other Sofitels. It was memorable experience and I would love to stay there again.

SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Fleurflaneuse, We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Quality Manager Sofitel Hangzhou Westlake

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