Mercure Canberra 4 stars

Customer review rating (ALL Rating) 4.3/5 2,062 reviews

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Description

Hotel extras

  • Centrally located, heritage listed hotel featuring all the comforts of the 21st century.

  • In hotel dining options with our Courtyard Restaurant and Olims Bar & Bistro

  • Meeting Space, Gym, Wifi, Onsite Parking available.

  • 10 minutes from the airport and close to public transport options.

  • Excellent service, 24-hour reception, and friendly atmosphere to feel at home.

Our accommodation(s)

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Hotel location

Mercure Canberra

Corner of Ainslie, and Limestone Avenue
2612 BRADDON
Australia

GPS:-35.276066, 149.143494

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,062 reviews

TripAdvisor Rating  4.0/5  2,256 reviews

Certificate of excellence 2023

Affordable stay (almost) in the heart of the city

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

The hotel is conveniently located, only few minutes from the city centre. The street level room I stayed in was very spacious, had an enclosed courtyard. The furniture was a bit old, the carpet definitely needed a replacement. This said, the bed was very comfortable. The room and the bathroom was spotless, very clean. The check-in and check-out was very good. The breakfast was very basic, limited selection available only. Some of the hot food was barely warm. Would I stay again? Perhaps, as the price was very affordable.

Dear Ellie M., Thank you for your recent review of your stay at Mercure Canberra. We are sorry to hear that your experience with us was not up to the standards we strive to provide our guests. At Mercure Canberra, we take our commitment to providing a comfortable atmosphere very seriously and are dedicated to improving our services and amenities. We value customer feedback and appreciate your taking the time to share your thoughts with us. We hope that despite these negative experiences you will consider staying with us in the future for a more satisfying stay. Thank you again for taking the time to share your feedback, it is invaluable to our team as we continue to strive for excellence in all areas of service. Sincerely, Lukas Wilfling General Manager Mercure Canberra

Affordable stay (almost) in the city centre

TripAdvisor rating 3.0/5

EM-NS TripAdvisor review

The hotel is conveniently located, only few minutes from the city centre. The street level room I stayed in was very spacious, had an enclosed courtyard. The furniture was a bit old, the carpet definitely needed a replacement. This said, the bed was very comfortable. The room and the bathroom was spotless, very clean. The check-in and check-out was very good. The breakfast was basic, very limited food and beverages selection available. Some of the hot food was barely warm. Would I stay again? Perhaps, as the price was very affordable.

Dear EM-NS, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please also allow me to extend my sincere apologies in regard to your breakfast experience and please rest assured that I will share your concerns with my Food & Beverage team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lukas Wilfling General Manager

Retro in the extreme

TripAdvisor rating 3.0/5

Kevin D TripAdvisor review

Spent four nights at this hotel in a standard room. Room wes comfortable enough , but bathroom was cramped. Hotel is old but certainly has a lot of character. Standard rooms have little or terriblr views, but executive rooms good views onto courtyard. Booked via phone but was not told there was a ten dollar cost to park car each day Dining room open for a very good breakfast, but the so called bistro was part of the public bar , and would have not been out of place in a public bar suburban pub of the seventies. Terrible place, made worse by random punters coming in off the street attempting to scam. A good dining room , so open it at night.please

Dear kevindS2735FV, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I'm also pleased to advise that we are currently waiting on the approval of Development Application and once received we will start renovations in our Bistro. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lukas Wilfling General Manager

Comfortable stay

Customer review rating 4.0/5

Chris B. Couples - Confirmed reviews ALL

Good hotel with secure parking which was very useful. Bistro restaurant was not what we had expected in terms of being more of a basic standard with hard floor and pub-style seating, and food was decent quality but again more of a pub-standard rather than restaurant.

Dear Chris B., Thank you for your recent review of your stay at Mercure Canberra. We are sorry to hear that your experience with us was not up to the standards we strive to provide our guests. At Mercure Canberra, we take our commitment to providing a comfortable atmosphere very seriously and are dedicated to improving our services and amenities. We value customer feedback and appreciate your taking the time to share your thoughts with us. Thank you again for taking the time to share your feedback, it is invaluable to our team as we continue to strive for excellence in all areas of service. Sincerely, Lukas Wilfling General Manager Mercure Canberra

Good Stay

Customer review rating 3.5/5

Debbie H. Couples - Confirmed reviews ALL

Over all enjoyed our stay here. Rooms were very small but clean and comfortable. We both had paid for a full breakfast and when I asked for some decaf coffee was told I would have to pay extra for that. Was not very happy about that. Also the cooked breakfast was rather cold on both mornings. We ate at their Bistro each night and our meals were awesome. In saying all that I would stay again, staff very friendly and helpful.

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Other web-users rate our hotel

  • 699 reviews 9.1/10 Location
  • 1,338 reviews 7.2/10 Room
  • 1,057 reviews 8.7/10 Service
  • 26 reviews 2.7/10 WiFi
  • 417 reviews 6.7/10 Cleanliness
  • 384 reviews 7.3/10 Breakfast
  • 254 reviews 5.7/10 Value
  • 16 reviews 2.1/10 Wellness Area

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