Hotel - Mercure Resort Sanur
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Mercure Hotel

Mercure Resort Sanur

Jl. Mertasari,  Sanur,  Bali, Indonesia 
80034  Denpasar
INDONESIA

2,194 reviews
TripAdvisor Rating Based on 2,194 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
    • Reduced mobility facilities
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Massage
  • Tennis
    • Hard tennis court
    • Outdoor tennis court
    • Tennis

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
    • Reduced mobility facilities
  • Air Conditioning
  • DENPAS. NGURAH BALI
  • Reception open 24 hours a day
  • Boutiques/shopping
    • Beauty salon (Paying)
    • Gift shop/newspaper shop (Paying)
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Massage
  • Tennis
    • Hard tennis court
    • Outdoor tennis court
    • Tennis
  • Private beach
  • Other sports activities
    • Bicycle hire facilities (Paying, Nearby)
    • Billiards/Snooker
    • Darts
    • Jogging track
    • Table tennis
    • Volley ball facilities

Catering

  • 1 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 4 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 189 rooms
  • 141 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 3 family rooms
  • 47 connecting rooms
  • Extra bed in room for child
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Minibar
    • Coffee/tea making facilities
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Resort Sanur

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 2,194 reviews

gauravethwani 2017/03/06
« Excellent Service »

Excellent property. Great hotel right on the beach with lovely staff. Large rooms, two pools, spa room and a tennis court. Very cheap eating places along the beach. Would definitely stay again. The gardens are maintained very nicely. Only problem in our stay was that AC in our room was not working well and had to sleep one night without AC. However second night, they had given us an option to sleep in another bigger room till the AC got repaired. Excellent hospitality . Being a pure vegetarian, the resort is located in a good area with easy accessibility to Indian restaurants as well.

MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Gauravethwani, We very much appreciate your comments regarding your stay at the Mercure Resort Sanur. It is always a pleasure to read your review; we glad to know that you have excellent holiday with us. We also delighted to hear that our staff friendliness gave you good impression. The room, pool, spa, tennis court, and our private beach met your expectation. We take a note in regard of your comment about Air conditioning in the room and please allow me to express my sincerest apologize for inconvenience. I have been shared with my engineering team and we take an appropriate action to prevent the same problem occurrence in the near future. Your valuable feedback had been shared with my entire teams. I am sure it will motivate all of them to improving their performance. I am pleased to hear that you would definitely stay again, please feel free to contact us at ge@mercureresortsanur.com for any further assistance. Thank you again for sharing your experience, and look forward to welcome you again in the near future. Sincerely, David Lane General Manager

jamesbX9301RN 2017/02/13
« VERY TIRED PUBLIC AREAS AND BEACH LOUNGERS ALL RESERVED BEFORE 9AM! »

Positives are the staff who were excellent and couldn't do enough to help. The room was fine if somewhat dated. Very disappointing were the public areas, in particular the two small pools and surrounding areas which really need a make over. The beach is huge but not enough loungers were available and all had been reserved with towels prior to 9am by (the predominantly Dutch) hotel guests who had all gone for a lengthy breakfast. The hotel desperately needs some money spending on it to bring it up to standard with other similar neighbouring properties on the beach strip. There are any number of other hotels which offer better value for money and more adequate facilities for their guests in Sanur.

MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear JamesbX9301RN, Thank you for your feedback, I apologise for the negative experiences and also appreciate you sharing the positives. Please allow me to share we have just purchased 30 new Sun Chairs for the beach and no longer have any issues. As a ratio of Sun Chairs to guests we are one of the highest in Sanur. Also we have one of the largest beaches compared to most properties in Sanur, if not Bali. So now that we have invested in this additional furniture, I am confident you can try us again without awkward moments with other guests. Additionally we have also run training and installed additional signage to advise in house guests that there is no reservation system for Sun Chairs. If they leave them for an extended period (1 hour) we will remove the towels. Admittedly this will take monitoring by our staff and management, as a lot of our guests have become use to this system, despite our repeat requests not to do so. Regarding refurbishment. I am pleased to share that our Hotel Owners are about to award our Interior Design and Architecture contract to the two short listed international companies. Once this is done we will be able to move forward with our refurbishment later in the year. Thank you again for your feedback, we will work hard to maintain the Resort prior and during refurbishment. Yours Sincerely, David Lane General Manager

Brendan C 2017/01/16
« Peace and relaxation »

This is the 4th time I have stayed at the Mercure, Sanur. It is my favourite getaway location in Bali. It is peaceful and quiet. I love the sense of being away from the noise and hustle of other parts of Bali. The staff are always positive, welcoming and responsive to requests. The room was very comfortable, clean and tidy. The grounds of the hotel are spacious, greenery everywhere which gives a sense of being in an uncluttered garden. Everything that is needed is within easy walking or very short taxi distance, whether eating or shopping. There is no harassment from street vendors as is common elsewhere. Sanur is great to use as a base for half or full day trips. This trip I travelled to Uluwatu which was a pleasure to visit. Great sites and dance performance.

MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Brendan C, Thank you very much for taking your time to write your experience during your stay with us. It is our pleasure to welcoming you again in your fourth time visit and glad to know that you have a pleasant stay with us. Your feedback was represented how we have been deliver our service. I have shared your feedback with my entire teams and it will be motivating them to improving their performance. Thank you again for sharing your concern and looking forward to welcoming you in the near future. Sincerely, David Lane General Manager

Youngky G 2017/01/02
« Resort in the city »

The garden is beautiful. It has direct access to Mertasari beach. There is yoga hut in the complex facing the beach. You can rent bicycle Rp 20000 per hour or Rp 50000 per day. There is large chess set so have to lift the pion to make a check mate!

MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear youngky, Thank you very much for taking your time to write us your experience during your stay with us. We are glad to know that you have a pleasant stay with us. Where the hotel garden and facilities were met your expectation. I have shared your comment with the entire team for their motivation in keep improving our quality of services. Thank you again for sharing your concern and we are waiting to welcoming you again in the near future. Sincerely, David Lane General Manager

dino759 2016/12/13
« Enjoyable Stay »

Stayed at this hotel in December 2016. Staff were excellent from check in to departure, being friendly, polite and extremely helpful in dealing with questions or issues. The hotel itself is well located in Sanur with its own private beach area and set in nice gardens. The rooms were good, albeit the bathrooms could do with a little bit of a freshening up to match the high standards of the hotel. I was impressed overall and this represented good value for money. Would stay again.

MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Dino759, Thank you for taking your time to write us your experience during your stay with Mercure Resort Sanur Bali. We highly appreciate your details feedback. We are glad to know that you had a good impression upon your arrival and satisfied with the friendliness of our staffs. We take note in regard of your feedback about bathroom and I have shared this comment with my team for their reference and further follow up. It will serve us as an encouragement as we strive to continuously improving our quality of service. It is our pleasure to know that you would like to come to visit us again, we will be more than pleased to welcoming you again. Once again thank you for your feedback and should you need any assistance please do not hesitate to contact us. Sincerely, David Lane General Manager

D3363TJjoannem 2016/11/08
« Relaxing and peaceful »

This is the second time we have stayed at Mercure Sanur and I hope to enjoy the hotel many more times. The staff are fantastic and cannot do enough to help you. The setting is great and with the bungalow setup you would never know that anyone else is staying there. The beach is well shaded and peaceful for long lazy days. There are lots of restaurants and bars within walking distance and a short taxi ride will bring you to the heart of Sanur's nightlife. If you are looking for somewhere to relax then this is the place for you.

MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review

Dear D3363TJjoannem, Thank you for taking your time to provide us with your feedback. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adrian Utomo Executive Assistant Manager

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