Hotel - Mercure Resort Sanur
section.presentation.hotel.accorhotels
Mercure Hotel

Mercure Resort Sanur

Jl. Mertasari,  Sanur,  Bali, Indonesia 
80034  Denpasar
INDONESIA

2,100 reviews
TripAdvisor Rating Based on 2,100 reviews
Best price guarantee
From
From 950000.00 IDR Non member rate
From 950000.00 IDR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Select your dates 950000.00 IDR
Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
    • Reduced mobility facilities
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Massage
  • Tennis
    • Hard tennis court
    • Outdoor tennis court
    • Tennis

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
    • Reduced mobility facilities
  • Air Conditioning
  • DENPAS. NGURAH BALI
  • Reception open 24 hours a day
  • Boutiques/shopping
    • Beauty salon (Paying)
    • Gift shop/newspaper shop (Paying)
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Massage
  • Tennis
    • Hard tennis court
    • Outdoor tennis court
    • Tennis
  • Private beach
  • Other sports activities
    • Bicycle hire facilities (Paying, Nearby)
    • Billiards/Snooker
    • Darts
    • Jogging track
    • Table tennis
    • Volley ball facilities

Catering

  • 1 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 4 meeting room(s)
  • Copy/print service available
See all services

Nyepi/Silent Day-28 March 2017. Please note that check-in/check-out will not be possible on that day. The airport will be closed. Hotels in Bali will operate with limited activities and minimum lighting. Normal activity will resume at 6am, 29 March 2017.

Hotel location

Our rooms

  • 189 rooms
  • 141 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 3 family rooms
  • 47 connecting rooms
  • Extra bed in room for child
    • 220/240 V AC
    • Airconditioning
    • Emergency exit map
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Minibar
    • Coffee/tea making facilities
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Resort Sanur

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 2,100 reviews
jamesbX9301RN 2017/02/13
« VERY TIRED PUBLIC AREAS AND BEACH LOUNGERS ALL RESERVED BEFORE 9AM! »

Positives are the staff who were excellent and couldn't do enough to help. The room was fine if somewhat dated. Very disappointing were the public areas, in particular the two small pools and surrounding areas which really need a make over. The beach is huge but not enough loungers were available and all had been reserved with towels prior to 9am by (the predominantly Dutch) hotel guests who had all gone for a lengthy breakfast. The hotel desperately needs some money spending on it to bring it up to standard with other similar neighbouring properties on the beach strip. There are any number of other hotels which offer better value for money and more adequate facilities for their guests in Sanur.

Brendan C 2017/01/16
« Peace and relaxation »

This is the 4th time I have stayed at the Mercure, Sanur. It is my favourite getaway location in Bali. It is peaceful and quiet. I love the sense of being away from the noise and hustle of other parts of Bali. The staff are always positive, welcoming and responsive to requests. The room was very comfortable, clean and tidy. The grounds of the hotel are spacious, greenery everywhere which gives a sense of being in an uncluttered garden. Everything that is needed is within easy walking or very short taxi distance, whether eating or shopping. There is no harassment from street vendors as is common elsewhere. Sanur is great to use as a base for half or full day trips. This trip I travelled to Uluwatu which was a pleasure to visit. Great sites and dance performance.

MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Brendan C, Thank you very much for taking your time to write your experience during your stay with us. It is our pleasure to welcoming you again in your fourth time visit and glad to know that you have a pleasant stay with us. Your feedback was represented how we have been deliver our service. I have shared your feedback with my entire teams and it will be motivating them to improving their performance. Thank you again for sharing your concern and looking forward to welcoming you in the near future. Sincerely, David Lane General Manager

Youngky G 2017/01/02
« Resort in the city »

The garden is beautiful. It has direct access to Mertasari beach. There is yoga hut in the complex facing the beach. You can rent bicycle Rp 20000 per hour or Rp 50000 per day. There is large chess set so have to lift the pion to make a check mate!

MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear youngky, Thank you very much for taking your time to write us your experience during your stay with us. We are glad to know that you have a pleasant stay with us. Where the hotel garden and facilities were met your expectation. I have shared your comment with the entire team for their motivation in keep improving our quality of services. Thank you again for sharing your concern and we are waiting to welcoming you again in the near future. Sincerely, David Lane General Manager

dino759 2016/12/13
« Enjoyable Stay »

Stayed at this hotel in December 2016. Staff were excellent from check in to departure, being friendly, polite and extremely helpful in dealing with questions or issues. The hotel itself is well located in Sanur with its own private beach area and set in nice gardens. The rooms were good, albeit the bathrooms could do with a little bit of a freshening up to match the high standards of the hotel. I was impressed overall and this represented good value for money. Would stay again.

MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Dino759, Thank you for taking your time to write us your experience during your stay with Mercure Resort Sanur Bali. We highly appreciate your details feedback. We are glad to know that you had a good impression upon your arrival and satisfied with the friendliness of our staffs. We take note in regard of your feedback about bathroom and I have shared this comment with my team for their reference and further follow up. It will serve us as an encouragement as we strive to continuously improving our quality of service. It is our pleasure to know that you would like to come to visit us again, we will be more than pleased to welcoming you again. Once again thank you for your feedback and should you need any assistance please do not hesitate to contact us. Sincerely, David Lane General Manager

D3363TJjoannem 2016/11/08
« Relaxing and peaceful »

This is the second time we have stayed at Mercure Sanur and I hope to enjoy the hotel many more times. The staff are fantastic and cannot do enough to help you. The setting is great and with the bungalow setup you would never know that anyone else is staying there. The beach is well shaded and peaceful for long lazy days. There are lots of restaurants and bars within walking distance and a short taxi ride will bring you to the heart of Sanur's nightlife. If you are looking for somewhere to relax then this is the place for you.

MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review

Dear D3363TJjoannem, Thank you for taking your time to provide us with your feedback. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adrian Utomo Executive Assistant Manager

branat 2016/04/30
« Disappointed »

Location of where the Mecure st Sanur seemed to perfect for our requirements having been to the new Mecure at Legion wHich was excellent. Sanur's Mecure seemed to be very tired & in a dire need of a major update.

MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Guest, We sincerely appreciate you taking the time to send us your feedback. We're concerned with the satisfaction of our guest and your feedback is a great value of us. Please let us apologize for letting you down on your return. It is with sincere regret that we note your dissatisfaction with our team and facilities. On behalf of hotel team, we wish to say thank you for your continuous support and we hope you will give us the opportunity to welcoming you again in our resort. Kind Regards

See more In partnership with

Web-users rating

Other web-users rate our hotel

Booking

Best price guarantee
From
From 950000.00 IDR Non member rate
From 950000.00 IDR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages

Our other hotels nearby

At 1.2 km Fairmont Sanur Beach Bali
Fairmont Sanur Beach Bali
From
From 3442500.00 IDR Non member rate
From 3442500.00 IDR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 6.5 km ibis Styles Bali Denpasar
ibis Styles Bali Denpasar Hotel
From
From 312024.00 IDR Non member rate
From 312024.00 IDR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 6.9 km Novotel Bali Benoa
Novotel Bali Benoa Hotel
From
From 1363637.00 IDR Non member rate
From 1363637.00 IDR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 7.7 km ibis Styles Bali Kuta Circle
ibis Styles Bali Kuta Circle Hotel
From
From 457200.00 IDR Non member rate
From 457200.00 IDR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in Denpasar
Select your dates 950000.00 IDR