Hotel - Mercure Resort Sanur
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Mercure Hotel

Mercure Resort Sanur

Jl. Mertasari,  Sanur,  Bali, Indonesia 
80034  Denpasar
INDONESIA

2,077 reviews
TripAdvisor Rating Based on 2,077 reviews
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Mercure Resort Sanur

Mid-scale hotel for business trips or leisure

The resort offers a wide range of activities with a large Beach Front, two pools, tennis court, sea side restaurant, bars, Spa facilities as well as Ballroom and meeting rooms that are all available for our guests' enjoyment. Located only 20 minutes away from Ngurah Rai airport, Access by the By pass. Mercure Resort Sanur is confident that you and your family will have a relaxing and memorable holiday with us.

Sanur is a sunrise beach at the southern part of Bali. With a curving topography filled with lovely white sand. Various activities can be found on Sanur beach from kite flying, swimming or enjoying the incredible panoramic view of the sea. Set right in the heart of Denpasar, Mercure Resort Sanur offers guests access to the best of the city attractions, restaurants, shops and bars.

Hotel extras
  • 189 unique guest rooms inside authentic Balinese cottages
  • Air conditioned in all type rooms and free WiFi
  • Grand Ballroom around 270 m2 with maximum capacity 285
  • My Spa has two unique open air areas and 7 indoor treatment rooms
  • Free shuttle bus to local shopping area
This hotel is PLANET 21 Gold
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
    • Reduced mobility facilities
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Massage
  • Tennis
    • Hard tennis court
    • Outdoor tennis court
    • Tennis

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
    • Reduced mobility facilities
  • Air Conditioning
  • DENPAS. NGURAH BALI
  • Reception open 24 hours a day
  • Boutiques/shopping
    • Beauty salon (Paying)
    • Gift shop/newspaper shop (Paying)
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Massage
  • Tennis
    • Hard tennis court
    • Outdoor tennis court
    • Tennis
  • Private beach
  • Other sports activities
    • Bicycle hire facilities (Paying, Nearby)
    • Billiards/Snooker
    • Darts
    • Jogging track
    • Table tennis
    • Volley ball facilities

Catering

  • 1 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 4 meeting room(s)
  • Copy/print service available
See all services

Nyepi/Silent Day-28 March 2017. Please note that check-in/check-out will not be possible on that day. The airport will be closed. Hotels in Bali will operate with limited activities and minimum lighting. Normal activity will resume at 6am, 29 March 2017.

Hotel location

Hotel - Mercure Resort Sanur

Jl. Mertasari,
Sanur,
Bali, Indonesia
80034
Denpasar
INDONESIA

Tel: (+62)361/288833
Fax: (+62)361/287303

Check-in from 14h00
Check out up to 11h00
Access and transport
  • Individual Tourist Bus : 
  • DENPAS. NGURAH BALI At 15km / 9.32 miles  - Shuttle paying

GPS : -8.710925, 115.254050

Our rooms

  • Superior King Bed Room
    Superior King Bed Room

    Balinese style cottages - 32m² with your own private balcony or terrace which overlooks our tropical gardens or beach. Equiped with safe deposit box, 32" TV, international TV channels, complimentary WIFI, safety box, tea and coffee facilities.

  • Superior Twin Bed Room
    Superior Twin Bed Room

    Balinese style cottages - 32m² with your own private balcony or terrace which overlooks our tropical gardens or beach. Equiped with safe deposit box, 32" TV, international TV channels, complimentary WIFI, safety box, tea and coffee facilities.

  • Deluxe King Bed Room
    Deluxe King Bed Room

    Balinese styled cottages - 42 m² with a sofa and your own private balcony or terrace which overlooks our tropical gardens. Equiped with safe deposit box, 32" TV, international TV channels, complimentary WIFI, safety box, tea and coffee facilities.

  • Deluxe Twin Bed Room
    Deluxe Twin Bed Room

    42 m² room lodged into authentic Balinese cottages with twin beds. Access to own private balcony or terrace overlooking the tropical gardens. Provided with sofa bed, safe deposit box, 32" flat-screen TV with selected connecting rooms.

  • Family Room King Bed & Children Bunk Beds
    Family Room King Bed & Children Bunk Beds

    The 88 m² suite provides a king size bed with dividing doors between the master room, living room and bunk bed room. The interior features Mercure amenities, upscale furnishings, and classy bathrooms with the touch of traditional Bali accent.

  • Family Room King Bed & Sofa Bed
    Family Room King Bed & Sofa Bed

    The 79 m² two-story suite features a king size bed on the first floor and a sofa bed on the ground floor. With direct beach access, private garden and living room. The suite features upscale furnishings, and a classy bathroom of Balinese details.

  • 189 rooms
  • 141 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 3 family rooms
  • 47 connecting rooms
  • Extra bed in room for child
    • 220/240 V AC
    • Airconditioning
    • Emergency exit map
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Minibar
    • Coffee/tea making facilities
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

PANDAWA RESTAURANT Restaurant
Lunch 11:00 - 17:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner 17:00 - 23:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

PANDAWA RESTAURANT Type of cuisine: International


Pandawa Restaurant with ocean views is open for breakfast, lunch and dinner. European and Asian cuisine. 24-hour room service.

Find out more and book
BREEZE BAR Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

BREEZE BAR


For tropical mixed drinks and snacks. Located on the beach sheltered by towering trees with magnificent view of the ocean.

DEPARTURE LOUNGE Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

DEPARTURE LOUNGE


Especially suitable for guest with early check-in and late check-out time. Resting area with sofa, full shower, lockers convenience, bar and TV. As a place to have a snack before catching a late long haul flight.

SAHADEWA BAR Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

SAHADEWA BAR


Located by Sahadewa pool, serve tropical mixed drinks and snacks.

See all our bars
See all our restaurants and bars

Your meetings and events

Mercure Resort Sanur Meeting Room

Our meeting rooms


  • Number of meeting rooms: 4
  • Maximum size: 270 m²
  • Maximum capacity: 285
  • Maximum banquet capacity: 130

Our customer reviews for Mercure Resort Sanur

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 2,077 reviews
Brendan C 2017/01/16
« Peace and relaxation »

This is the 4th time I have stayed at the Mercure, Sanur. It is my favourite getaway location in Bali. It is peaceful and quiet. I love the sense of being away from the noise and hustle of other parts of Bali. The staff are always positive, welcoming and responsive to requests. The room was very comfortable, clean and tidy. The grounds of the hotel are spacious, greenery everywhere which gives a sense of being in an uncluttered garden. Everything that is needed is within easy walking or very short taxi distance, whether eating or shopping. There is no harassment from street vendors as is common elsewhere. Sanur is great to use as a base for half or full day trips. This trip I travelled to Uluwatu which was a pleasure to visit. Great sites and dance performance.

Youngky G 2017/01/02
« Resort in the city »

The garden is beautiful. It has direct access to Mertasari beach. There is yoga hut in the complex facing the beach. You can rent bicycle Rp 20000 per hour or Rp 50000 per day. There is large chess set so have to lift the pion to make a check mate!

dino759 2016/12/13
« Enjoyable Stay »

Stayed at this hotel in December 2016. Staff were excellent from check in to departure, being friendly, polite and extremely helpful in dealing with questions or issues. The hotel itself is well located in Sanur with its own private beach area and set in nice gardens. The rooms were good, albeit the bathrooms could do with a little bit of a freshening up to match the high standards of the hotel. I was impressed overall and this represented good value for money. Would stay again.

D3363TJjoannem 2016/11/08
« Relaxing and peaceful »

This is the second time we have stayed at Mercure Sanur and I hope to enjoy the hotel many more times. The staff are fantastic and cannot do enough to help you. The setting is great and with the bungalow setup you would never know that anyone else is staying there. The beach is well shaded and peaceful for long lazy days. There are lots of restaurants and bars within walking distance and a short taxi ride will bring you to the heart of Sanur's nightlife. If you are looking for somewhere to relax then this is the place for you.

MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review

Dear D3363TJjoannem, Thank you for taking your time to provide us with your feedback. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adrian Utomo Executive Assistant Manager

branat 2016/04/30
« Disappointed »

Location of where the Mecure st Sanur seemed to perfect for our requirements having been to the new Mecure at Legion wHich was excellent. Sanur's Mecure seemed to be very tired & in a dire need of a major update.

MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Guest, We sincerely appreciate you taking the time to send us your feedback. We're concerned with the satisfaction of our guest and your feedback is a great value of us. Please let us apologize for letting you down on your return. It is with sincere regret that we note your dissatisfaction with our team and facilities. On behalf of hotel team, we wish to say thank you for your continuous support and we hope you will give us the opportunity to welcoming you again in our resort. Kind Regards

317karen 2016/04/12
« Great Hotel but sadly needs renovating »

The hotel itself is in a great location, the facilities are good, the staff are nice enough but very slow to act on requests but the state of the rooms lets the hotel down. They really need renovating. The shower in our bathroom had tiles that had been painted in some form of cheap renovation but the paint is wearing off and the shower had not been cleaned when we moved into the room and really did not appear to have been cleaned the whole time we were there. We also had an issue with the fridge not working at all. It was inspected three times by various members of the housekeeping staff who agreed that it was not working and needed replacing despite their guarantees that it would be done it took two full days and around four phone calls to resolve the issue. A long time in a four day stay.

MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Guest, We sincerely appreciate you taking the time to send us your feedback. We're concerned with the satisfaction of our guest and your feedback is a great value of us. Please let us apologize for letting you down on your return. It is with sincere regret that we note your dissatisfaction with our team and facilities. On behalf of hotel team, we wish to say thank you for your continuous support and we hope you will give us the opportunity to welcoming you again in our resort. Kind Regards

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