Hotel - Mercure Convention Centre Ancol
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Mercure Hotel

Mercure Convention Centre Ancol

Jl. Pantai Indah  Ancol Jakarta Baycity  North Jakarta 
14430  JAKARTA
INDONESIA

940 reviews
TripAdvisor Rating Based on 940 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Outdoor unheated pool
  • Massage
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Massage
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Outdoor tennis court
  • Beach and water sports
    • Jet skiing (Paying)
    • Parasailing (Paying)
  • Other sports activities
    • Bicycle hire facilities (Paying)
    • Billiards/Snooker (Paying)
    • Darts
    • Jogging track
    • Table tennis
    • Volley ball facilities

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 18 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose from the different catagories available : Superior room with Park View or Deluxe room with Park View and Ocean View , or Spacious Studio room with Park View and Ocean View.

  • 434 rooms
  • 183 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Crib on request
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Telephone
    • TV room service ordering
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Convention Centre Ancol

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.5/5 Based on 940 reviews

eowyn875 2017/05/15
« Only for short stay »

If you only need to stay for short trip or business then you may consider this hotel but for leisure not so much. Booked the standard room and to me the room looks old, the bathtub clearly showing the ages. Check in was fast and room service was perfect, however upon check out they double charged my credit card and it's kinda hurt the service most. Instead of apologizing, they only send the void transaction proof via email to me and said none. This shouldn't be done by an International chain hotel like Mercure

alfa_takamatsu 2017/05/05
« Excellent Mercure Hotel »

This is a nice hotel right inside Ancol area, exactly on the beach, just next to Dunia Fantasi, Atlantis, and Ecopark. I believe the upmost reason people come here is the location. However, the hotel itself is an excellent Mercure hotel. The hotel is an old building, but properly maintained. The standard room is not too spacious, but the beds are comfortable and they provide complete room amenities. The bathroom has bath tub, with nice and consistent hot water temperature. The wifi is fast enough and easy to connect. The hotel has a very beautiful garden and a large swimming pool, even with slides for children. The breakfast was a large spread, much more varied than other Mercure hotel. Even they provided ice cream and special menu for children, yellow rice menu set (in addition to other standard buffet menu), up to pita bread and hummus. The hummus was solid chuck without olive oil, unlike the creamy authentic one, but at least I could enjoy it there. Most of the staff there are experienced hotel staff and very friendly. Finally and most importantly, they gave me an invitation to enter Ancol area so I could enter free of charge for 2 adults and a car, it saved me some bucks enough to buy food. I did not try or find out other facilities because I preferred to enjoy Ancol area and sleep in room. The major concerns are overcrowding during check in and breakfast (due to full occupancy), and the air conditioner in the room was never cold enough although I set it to minimum temperature all day long.

MCCAncol, Quality & Attitude Manager at Mercure Convention Center, responded to this review

Dear Alfa_Takamatsu, Warmest greetings from Mercure Convention Center, Ancol -Jakarta! Thank you so much for the feedback given. We are so glad to receive and read this positive comment, and to know that your stay with us was as your expectation. We have shared with our team as an encouragement to them and other staff as we strive to continuously improve the quality of our services. However, we are sincerely apologetic for any inconvenience caused during breakfast, especially during weekend and long holiday. As our anticipation, our F&B Team has provided one of the meeting rooms as the second alternative to enjoy breakfast. The buffet is as the same as the one in Sunda Kelapa Restaurant (our main venue to have breakfast which is located at the Lobby Level) completed with the kids corner in it, too. Hope this can be the other best option to dine during breakfast as well. While for the AC condition has been informed, too, to our Engineering Team for their thorough and immediate follow up. Once again thank you for sharing your experience. We will keep on improving our effort in giving better performance. Hopefully we still have the chance to welcome you again in our hotel with a better service than before. Kindest Regards, Gloria Vera Kristie Quality & Attitude Manager

Maitimoe_jr 2017/05/04
« Is This Mercure Standard? »

It looks like there are undergoing a renovation, so if you want to stay there make sure you have to booked a their fully renovated room, unless you will be disappointed. If you booked the ocean view room, also make sure you ask for the higher floor.

MCCAncol, Quality & Attitude Manager at Mercure Convention Center, responded to this review

Dear Mr. Maitimoe_jr, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! Thank you for the review. Yes, for the time being our hotel is still successively reconstructing in all areas, including the guestrooms, bathrooms, and the facilities in each of the rooms for a freshly renovated improvement and for increasing more guests' satisfaction. Not only that, but we are also striving for better progress on each of the elements in terms of the service to feel welcome based on Mercure Touch and AccorHotels Standard. Once again thank you for the kind comment given. We will keep on improving our effort in giving more suitable performance. We do hope that we still have the chance to welcome you and your family once again in our hotel with a better service than before. Sincerely yours, Gloria Vera Kristie Quality & Attitude Manager

prasetyaa2017 2017/04/26
« An Old Hotel »

This is an old hotel, the hotel room interior is out of style, the pillow is poor very uncomfortable, and the bathroom stinky and one of my room the refrigerator is break. Its not worth pay we the high rate. Not recommended

MCCAncol, Quality & Attitude Manager at Mercure Convention Center, responded to this review

Dear Mr. Prasetyaa2017, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! Thank you for the constructive feedback and we are truly sorry for the uncomfortable situation you experienced during your recent stay with us. We have shared your comments with all the concerned leaders regarding the room, pillow quality, bathroom odor, and refrigerator conditions. These are our evaluation and immediate follow up to rectify the problem for future improvement. Kindly inform you as well that for the time being our hotel is still successively reconstructing in all areas, including the guestrooms, bathrooms, and the facilities in each of the rooms for a freshly renovated improvement and for increasing more guests' satisfaction. Once again thank you for alerting us with the information given. We hope that we still have the chance to welcome you and your family once again in our hotel with a better service than before. Should there be any question or inquiry, kindly inform us at +62 021 6406000 / 7000 or through my email at qam@mercureconvention.com. We will follow it up with the rest of the team. Kindest Regards, Gloria Vera Kristie Quality & Attitude Manager

Dyon T 2016/12/08
« Good service, old hotel »

Service was excellent, checking in and out was a breeze. Parking was also not a problem at all since they have large parking space. They even upgraded my room to Grand Deluxe Ocean Balcony, but the room is in desperate needs for renewal

MCCAncol, Quality & Attitude Manager at Mercure Convention Center, responded to this review

Dear Dyon T, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! Thank you for the kind comment given. We would like to inform you that our hotel is successively reconstructing in all areas, including the guest room, bathroom, etc for freshly renovated improvements and for increasing more guest satisfaction. Most of the areas have been developed well and could be enjoyed by the guests here. However, should you feel otherwise, please accept our apology if it has somehow discomforted you. Your opinion is very important to us and we will use it to evaluate changes and make better improvements in the future. Once again thank you for sharing the information. We will keep on improving our effort in giving more suitable performance. Kindest Regards, Gloria Vera Kristie Quality & Attitude Manager

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