Manly Pacific Sydney MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.4/5 2,670 reviews

Manly Pacific Sydney MGallery Collection - Image 1
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Description

Hotel extras

  • Manly and ocean-view rooms, many with balcony

  • Rooftop pool with panoramic views

  • Modern fitness centre

  • Ocean-view dining, at Bistro Manly

  • 9 flexible event spaces, ocean-facing terrace

Our accommodation(s)

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Hotel location

Manly Pacific Sydney MGallery Collection

55 North Steyne
2095 MANLY
Australia

GPS:-33.79575, 151.287353

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Bistro Manly

Non contractual photo

Bistro Manly, offers an all day casual hotel dining and drinking experience which draws on an eclectic chic French coastal feel. With a playful interior and modern twist to French cuisine, our menu features the bistro classics and fresh seasonal produce.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,670 reviews

TripAdvisor Rating  4.0/5  39 reviews

Happy hour what a joke

TripAdvisor rating 1.0/5

jeffyschaffer56 TripAdvisor review

Happy hour was advertised with certain beer and wines available. However when I attempted to purchase beer I was told that the taps were broken so they weren’t available. They had the same beer in bottles and were happy to sell it to me at massively over inflated rates. Staff we unable or perhaps instructed to under fill both wine, champagne and draft beers. Overall it was an extremely disappointing afternoon and we definitely won’t be recommending this establishment and Novatel Manly won’t get another dollar from me or the other people in my party. Very disappointing

Dear jeffyschaffer56, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during happy hour. Kindly note that a member of higher management has entered in contact with you. We thank you for your visit and hope that you will give us another chance in the future. Warm regards, Manly Pacific Sydney MGallery Collection Manager

What’s happened to Manly Pacific?

TripAdvisor rating 2.0/5

Dreamer59348605535 TripAdvisor review

Our fourth stay at Manly Pacific and our last. Visiting from the U.K. we really appreciated the ability to get over our jet lag by relaxing at the pool, however the hotel has taken away all the parasols, complete lack of shade now makes this area unusable. Previous visits we booked a superior room, this time we booked a standard, the difference was very disappointing, light over the bed flickered, not a single drawer (most of our clothes stayed in the suitcase) stained carpet and dirty bathroom floor. There was a fire alarm at midnight on our second night, thankfully false alarm, complete lack of communication from staff, people walking in and out of hotel while fire men were still inside, no member of staff appeared to be in charge and no explanation to guests of what was happening. So disappointed.

Dear Dreamer59348605535, Thank you for sharing your feedback regarding your recent stay at Manly Pacific. We sincerely apologize for the inconvenience and disappointment you experienced during your visit. Regarding the removal of parasols, we regret any inconvenience caused. The decision was made due to security reasons, as Manly's strong winds posed a risk to the safety of our guests and staff. However, we understand how this impacted your ability to enjoy the pool area and we apologize for any frustration this may have caused. Additionally, we apologize for the discrepancies you encountered in your room. Your experience does not reflect the high standards we strive to maintain, and we will address these issues with our housekeeping and maintenance teams to ensure they are rectified promptly. Regarding the fire alarm incident, we sincerely apologize for any distress or confusion caused. We take such situations very seriously and will review our procedures to ensure better communication and coordination in the future. Your feedback is invaluable to us, and we hope you will consider giving us another opportunity to provide you with the exceptional experience you deserve. If you do decide to visit Manly again, please contact us directly so we can ensure your next stay exceeds your expectations. Warm regards, Manly Pacific Mgallery Collection - Management Team

Average Customer Service

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

Whilst our experience with Guest experiences before hand was amazing, unfortunately I was extremely disappointed with the front desk team on arrival. I had requested early check in on booking, a few days prior, and finally I mentioned in when we arrived at the hotel at approximately 11am/midday. The front counter barely acknowledged my request. They moved me on at which point I asked what is the process if my room is ready, will you call or text or do I just keep checking? It was only at that point where I was told it was highly unlikely for early check in and just come back at 2. I mentioned I had a wedding at 4pm so whatever could be done would be greatly appreciated, especially as requested so long ago. I then came back at 1:30pm and was told no, again come back. I then came back at 1:50pm and was told to wait, it was still some time away. At this stage, it wasn't until approximately 2:20pm that I got the keys to the room. Not only had I requested the early in weeks prior, for the room to be late was then even more frustrating. I know the team were very helpful in setting up decorations, but I would have preferred if I was told that this may jeopardise check in time. The front desk manager said this was because "we were getting an extra special room" but by all accounts I got the room I paid for, there was no upgrade or anything special/different about the room. Overall, all the customer service prior was exceptional and I was extremely impressed, but this was let down by your front desk staff unfortunately.

Dear Ms. B., Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointment you experienced with our front desk team during your arrival. We understand that you had requested early check-in, and we regret that we were unable to accommodate this request. We apologize for any inconvenience caused by the miscommunication regarding the availability of your room and the delay in receiving your keys. We appreciate your understanding regarding the assistance provided in setting up decorations for your special occasion. However, we apologize for not informing you in advance that this may impact your check-in time. Your feedback has been duly noted, and we will take this into consideration to improve our communication with guests in similar situations. We are glad to hear that your overall experience with our customer service prior to your arrival was exceptional. We strive to provide a high level of service, and we regret that this was not reflected during your check-in process. Thank you once again for bringing these matters to our attention. We value your feedback and will use it to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless experience. Best regards, Manly Pacific Sydney MGallery Collection Manager

Underwhelming for the price.

Customer review rating 1.5/5

Richard M. Families - Confirmed reviews ALL

For what you charge, it's a very underwhelming experience. Nothing wrong with the price if you deliver the goods, but you can't so the value for money is poor. 1. no acknowledgement of Accor membership. 2. two rooms booked yet miles apart from each other. 3. putting anyone on the mezzanine level is poor service. Is that a serious fit for the hotel and how you treat guests? 4. I can see good money has been spent on the foyer, but the rooms are seriously outdated for the price - mainly the bathrooms. 5. your staff are well-dressed and looked the part but they have no engagement or conversations or people skills with guests. I have worked in hospitality for 20 years and now own my own high experience restaurant so I give this feedback with some grounded knowledge.

Dear Richard M., Thank you for taking the time to share your feedback with us. We appreciate your honest review. We believe that you are already in contact with one of our management team in regard to your previous stay with us. We sincerely apologies again for the inconvenience that you experienced during your last visit and hope that you will give us another chance to see the real Manly Pacific. With our kind regards, The Guest Relations Team.

Terrible smell in room

Customer review rating 2.5/5

Steve C. Business - Confirmed reviews ALL

Food excellent Buffet service very good Gym quality Id say very good What could easily have been a score of 8 becomes a 5 because the diesel type smell in my room from the constantly coming on and off air con was terrible. Made it very hard to sleep. Room 205. The mini bar person knocked and walked in straight away while I was on the toilet!! No complimentary water bottle. Number of towels excellent Cost of drinks in the bar extremely high. Staff all very friendly.

Dear Steve C., Thank you for taking the time to share your feedback with us. We greatly appreciate your kind words regarding the excellent food, buffet service, gym quality, and friendly staff. Your satisfaction is of utmost importance to us. We apologize for any inconvenience caused by the smell in your room. We understand how crucial a comfortable and odor-free environment is for a good night's sleep. Rest assured, we have taken note of your feedback and will address it accordingly. We apologize for the unexpected intrusion by the mini bar person. Your privacy is important to us, and we will remind our team to exercise more caution and respect in the future. Regarding the lack of complimentary water bottles, we appreciate your feedback and will take it into consideration as we continuously strive to improve our services. We understand that the cost of drinks in the bar may not have met your expectations. We appreciate your feedback on this matter. Once again, thank you for sharing your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Best regards, Manly Pacific Sydney MGallery Collection Manager

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