Hotel - Mercure Lourdes Impérial Hotel
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Mercure Hotel

Mercure Lourdes Impérial Hotel

3 Avenue du Paradis 
65100  LOURDES
FRANCE

270 reviews
TripAdvisor Rating Based on 270 reviews
Best price guarantee
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From 85.00 EUR Non member rate
From 80.75 EUR Member's rate Members’ Rate, join while you book
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Select your dates 85.00 EUR
Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
  • Parking
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 0  EUR
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Dutch
    • Portuguese

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
  • Parking
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 0  EUR
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Dutch
    • Portuguese
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Bike rack facilities

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-14:30/17:30-21:30
    • Opening hours : Week-end 06:30-14:30/17:30-21:30

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 88 rooms
  • 13 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Airconditioning
    • Data port in room
    • Emergency exit map
    • Web TV
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Fax machine
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Lourdes Impérial Hotel

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.5/5 Based on 270 reviews

Frank C 2015/10/03
« Tired Hotel »

We stayed here for 3 nights. The staff were great and could not have tried harder. The food in the restaurant was better than most other hotels in the area. (We have stayed in a few). Unfortunately the room was a disappointment, it was very small and definitely not suitable for a disabled person. The Hotel lets the Mercure Group down as it is nowhere near the standard of the other places we stayed on our trip

missmm2015 2015/08/02
« Excellent two day stay at Mercure »

This hotel is in an excellent location to the grotto and is only 10 to 20 minutes walk away depending on how quick you walk. The hotel rooms are fairly clean and have been updated. The coffee making facilities in the room could be better but are still good enough to use. The front reception staff where very friendly and helpful and made our stay comfortable. We chose to have breakfast during our stay which we found nice, there was a good variety of cereals, breads, cold meats, cheese and hot food like eggs and sausages. The hotel staff even offered for a transfer to the train station but in the end we decided to walk there as it is quite close.

Ana-n-Jorge 2015/07/30
« Disappointing »

We booked for 2 nights and left earlier looking for a better choice... This 4-star hotel doesn't meet the standard and could easily loose one star. It's quite old and you can feel and smell it as soon as you enter the room. In the webpage the room pictures seem quite modern, but the reality is different, being the rooms quite old fashioned, including curtains and furniture from the 50's. Not mentioning the carpet both in the room and the corridors. The toilets are also very old. In its favor I admit that the hotel choice in Lourdes is mostly the same style, but I would feel more comfortable at the Ibis than in the Mercure. Breakfast is quite poor too.

Bertrand F 2014/11/08
« |Refusrbishment needed »

Hotel quite old and below the usual standard of the Mercure hotels in France. Need to be refurbished. No particular attention during my stay which is unusual as I am a Platinum accor member. A special attention for a regular customer is always welcome :-)

Jacqui E 2014/10/05
« Hotel stay »

I drove to Lourdes. The hotel is in a good location. The reptionist service was poor. When I arroved there was no parking for the hotel although when I booked there was supposed to be. Yhays not the problem. When I askdd the lady she was not helpful. She told me to park on the street. That wad full. I ended parking on a side street. I moved my car later that night. The door handle to my hotel room was loose. I didn't feel safe there.

Graeme R 2014/08/03
« Excellent Staff Service »

Hotel was located in a great location. Staff at the front desk were very helpful. Upon check in we needed to upgrade the room to a family size due to the addition of another family member. The lady at the front desk was very helpful in doing so.

Dhan S 2014/03/31
« Trip to Lourdes »

Service was very good. THe front desk employees were very pleasant and helpful. The help and advice given by the front desk employees made our trip to Lourdes a very pleasant one. I will recommend this hotel to my friends and families.

M M 2014/02/08
« Mercure Lourdes »

My wife and I were very satisfied with the Mercure hotel. The location in Lourdes is excellent. The staff was friendly and helpful. The room was fine. Breakfast buffet was quite good. Very good value.

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