Novotel Convention & Wellness Roissy CDG hotel

"Excellent stop off"

16th April 2012, ASOG, St. Albans, United Kingdom

An excellent stop off on our way to the south of France. Facilities were very good, room clean and comfortable, breakfast buffet excellent. The outstanding feature however was the staff, from the concierge outside who helped with parking and general information, to the reception, bar and restaurant staff. They could not have been more friendly or helpful - this was very welcome as we arrived after 11pm on a Friday night! We will definitely stay at this hotel again.

Management responseDear Guest,Thank you very much for your appreciation regarding your last stay.We have to built "satisfied guests" and when we do it, we are satisfied too.I hope we'll continue to give you this level of services.Waiting to welcome you for your next stay in Roissy CDG Airport.Best regardsPhilippe MARCHAND - General Manager
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"Fantastic"

14th March 2012

This a wonderful hotel, the staff are very friendly and helpful, the swimming pool and wellness facilites are a defintie advantage and the hotel is just so relaxed. Defintiely stay there agian.

Management responseDear Guest,Thank you very much for your comments regarding your last stay.I am very pleased to read that you appreciated our hotel and our Spa "The Wellness Club"I hope we'll have pleasure to welcome you for your next stay in Roissy CDG Airport.Best regards.Philippe MARCHAND - General Manager
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"Comfort and rest at Roissy CDG"

28th February 2012, oenophil, Montreal, Quebec, Canada

Easily accessible by shuttle from the TGV station at CDG Roissy. Just 15 minutes by shuttle. Friendly staff at this well-appointed hotel. Several healthy choices on the menu in the dining room, and some reasonable wines by the glass (although a little pricey, I thought). The equipment in the gym was new and in good condition, although the gym itself is small and there was not much room to stretch of workout on mats. The hotel was quiet and the internet was fairly fast. Overall a good and comfortable option if you need to rest on arrival or prior to departure from CDG Roissy. Allow 45 minutes to return to the terminal from the hotel (as the shuttle leaves you at the TGV station so you have to take another shuttle or walk to the satellites of terminal 2).

Management responseDear Guest,Thank you for your comment, I really appreciate the time you took to give us your impression regarding novotel roissy convention & wellness.You tested the "Wellness Club" with Fitness and indoor pool and you felt good, it's important for us to receive your information.Waiting to welcome you again, in Roissy Aiport.Best regards.Philippe MARCHAND - General Manager
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"Great location, could improve on service"

20th February 2012

In general it is a very nice hotel. The problem is the service at the front desk is sometimes slow. I was there during a trade show and found that there were not enough people in the front to serve the guests.Other than that it is a good 4 star that is very clean and well maintained. I also found the beds not very comfortable.

Management responseDear Guest,Thank for your comments, I really appreciate.I am sorry that the front desk staff seems to be sometimes slow and we are trying to ameliorate this.Usually our guests appreciate our beds but I notice your feeling.Waiting to welcome you again in Roissy Airport for your next stay.Best regards.Philippe MARCHAND - General Manager
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"Fittness room is not as clean as I thought"

16th January 2012, Istanbul, Turkey

Receptionist gave me a coupon for dinner but I paid more than € 30 + .for the dinner. Please let me know why ? Room is clean enough.I got some problem with internet connectionFood was great though.

Management responseDear Guest,Thank you for your comment.Sorry for the problem you met, but the Fitness center was busy and we would have to be more attentive.I hope we'll welcome you again when you will be back to Roissy Airport.Best Regards.Philippe MARCHAND - General Manager
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"Great stay"

23rd September 2011, Fort Collins, Co

A lovely but pricey stay near the CDG airport. Shuttle service from the hotel was efficient. There are lovely small restaurants in the Roissy village area. It is worth taking a walk and enjoying the food in a less expensive and charming area.

"Good hotel"

25th July 2011, Mississauga

New cards were given and was not working well. So we had a hard time getting into our room. You need the card for the elevator, room, and lights in the room. The first room given to us said its non smoking but someone had smoked in there. My child has severe allergies and it would have been great if hotel staff could ensure no smoking allowed in the hotel. Overall, great price and the mattresses were very comfortable to sleep on. Hotel staff was great about issuing a new card and new room to meet our needs.

Management responseDear Guest,Thank you for your last comment.I am sorry for the problem you met with the key card, and the smoking atmosphere when you arrived in your room.I do hope that, despite these issues, we will be able to welcome you again as a client of Novotel.Bets regards.Philippe MARCHAND - General Manager
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"efficiency and kindness"

15th July 2011, Dallas, TX

this hotel's staff knows what you need: you're here because you just landed or you have a plane to catch the next morning. Check-in/check-out are done in no time, breakfast and meals served quickly (and delicious). Bus times are indicated in the lobby.On a less happy note, the bus to the airport does not stop at all terminals: if you need to go to terminal 2, you'll have to catch another bus. Don't know if this is the hotel's responsability, but it could be improved...remember travelers tend to carry suitcases!

Management responseDear Guests,Thank you for your comments regarding your last stay.You found efficiency and kindness and we work for that.I notice your warning about the shuttle service and we tried to ameliorate this.Best regards.Philippe MARCHAND - General Manager
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"A convenient stop-over before a flight"

22nd April 2011, Tokyo

good quality hotel which make you relax before a long flight; bus pickup is also rather convenient; rooms are large and well equipped; no airplane noise which allows for a full rest.I would recommend this place to anyone needing a stopover in CDG airport.

Management responseDear Guest,Thank you for your comments regarding your last stay in Novotel Roissy Convention & Wellness.We are ready ti welcome you for your next trip.Best regards.Philippe MARCHAND - General Manager
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"Great location for travel to/from CDG with quiet rooms"

21st April 2011, Workbook, Noosa Heads

Great location for travelling to/from CDG airport with an excellent shuttle service. The rooms were lovely and quiet which meant we slept very well. Very helpful and friendly staff. Outstanding value buffet breakfast - the best we have seen in Paris! A great place to have a walk with walking/jogging tracks around the area. We will definately stay here again.

Management responseDear Guest,Thank you very much for your comments, we will be happy to welcome you for your next stay in Roissy CDG Airport.Best Regards.Philippe MARCHAND - General Manager
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"Nothing speecial at all"

28th March 2011, Bludov

Location-not very good if you need to go to city centre. I new that and was OK with it. Roissy is nice little village with nice parks.Bed sheet was dirty!One receptionist wasn't very pleasant, other staff OK.Main reason for me was indoor pool for my rehabilitation-when I entered the pool around 7pm I was asked, also very nicely and politely, by a gym instructor to leave the pool as he was having gym class there. I was recommended to use sauna for 45min.I left a personal belonging in the room, my mistake and 150% sure I left it in the room while I was rushing to catch shuttle to airport, I was then told by email(reply to my request) that nothing was found.

Management responseDear Guest,Thank you for your comments.I appreciate the time you took to share the problems you encountered during your stay and I am sorry for that.Please be assured, that I will do my utmost to provide an appropriate follow up to your comments.Sincerely.Philippe MARCHAND General Manager
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"Very Good Hotel"

14th February 2011, rugby

Modern efficient good all round professionally run hotel that is well positioned for CDG Airport - bus to the terminal takes longer than the receptions stated 15 mins - it is closer to 30mins!

Management responseDear guest,Thank you for your Tripadvisor contribution. I notice that have been satisfied by the hotel services.I appreciate the time you took to share the problems you encountered during your stay with the shuttle bus between the Airport and the hotel.Please be assured, that I will do my utmost to provide an appropriate follow up to your comments. I do hope that, despite these issues, we will be able to welcome you again as a client of Novotel. Sincerely, Philippe MarchandGeneral Manager
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"NICE HOTEL CLOSE TO AIRPORT."

21st January 2011, roamers46, Melbourne, Australia

We stayed at this hotel after a 3 week holiday in France and Italy. It was close to the airport and included a free shuttle bus to the airport. The decor is contempory and pleasing to your eye. The room slept 4 and was an economical way of accommodating a family for a short stay. We ate at the restaurant and the meals were of a high stadard and reasonably priced. We used the gym and pool and once again they were of a high standard. The service was friendly and helpful. We had someone help with our bags to the room and he was very pleasant and happy to speak french as we practised ours. Overall we enjoyed our stay.