Hotel - Mercure Grand Hotel Biedermeier Wien
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Mercure Hotel

Mercure Grand Hotel Biedermeier Wien

Landstrasser Hauptstrasse 28 
1030  VIENNA
AUSTRIA

1,106 reviews
TripAdvisor Rating Based on 1,106 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area
  • Pet allowed 9  EUR
  • Fitness centre
  • Solarium  (Nearby)

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area
  • Pet allowed 9  EUR
  • Languages spoken at the hotel
    • German
    • French
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop
    • Hairdressing salon (Paying)
  • Porter

Leisure and activities

  • Fitness centre
  • Solarium  (Nearby)
  • Bicycle hire facilities

Catering

  • 2 restaurant(s)
  • 1 bar(s)

Business services

  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose between Classic Biedermeier Twin Rooms (comfortable room with separate beds); Junior Suite with 2 twin beds (large room with extra seating area);Biedermeier Suite with 1 double bed (living room and one bedroom, large writing desk); Deluxe Rooms with 1 queen size bed; Deluxe Rooms with 1 king size bed. All rooms are air-conditioned and have high speed Internet

  • 198 rooms
  • 198 non-smoking rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Pay per view channel(s)
    • Minibar
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Grand Hotel Biedermeier Wien

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 1,106 reviews

Eindvijand 2017/05/01
« Middle of the road in all aspects »

I'm starting to think Accor is having some trouble with positioning its Mercure brand, especially the hotels still sporting their older home style. The Mercure Biedermeier is a perfect example, while there was little to complain about, it was not remarkable and I got the impression it's seen better days. Location-wise, it's easy to reach. You barely need ten minutes on foot from the Wien Mitte station and there is even a bus stop right in front of it. I was welcomed quickly and efficiently, as usual with Accor hotels. My room was large and slightly old-fashioned. While this fits with the "Biedermeier" style, I would have preferred a room without stuffy carpeting, a bigger desk, a more modern bathroom and air conditioning that was a bit more performant. The free Internet was simply atrocious. if you are traveling for business or need to do anything besides checking the shortest of e-mails, you'll need to cough up for the "fast", paid option. So I did. Ordering room service proved to be impossible. Multiple calls to both of the listed numbers during stated opening hours only kept me waiting while the phone rang. The restaurant itself is not very welcoming either. If you're not eating in the winter terrace area you're stuck with one of the dark cubicles of the main room. There also was a persistent cooking smell which I did not like very much. I'd head out and enjoy one of the many fine restaurants available in Vienna instead. The breakfast itself was varied and offered a good choice of different breads, cereals, buts and fruits. You can have your omelette made to order as well. I quite like starting my day there. Overall, I found it difficult to get excited about the hotel. Especially since I was paying €200 a night due to some weekend event. For that price, I expect more than what I got. It's OK but I'd try the Mercure Wien Zentrum instead or check out the new Novotel at the central station if you want to stay with the Accor Group.

Mercure_Biedermeier, Direktionsassistent at Mercure Grand Hotel Biedermeier Wien, responded to this review

Dear Eindvijand, thank you for your review here on tripadvisor.com. Your feedback is very important to us, so I would like to thank you very much for your feedback. I am very pleased that you were satisfied with our central location and the check in - professionalism is very important to us. I am very sorry that the style of our house and the room did not meet your expectations . It is particularly important for us to preserve the charm of the Biedermeier and to present our house as an elegant stage for the charm and comfort of the Biedermeier of today. If there are any problems with the WLAN, you are always welcome to contact our reception team and our they will help you to find a solution. We are also very happy about your praiseworthy words about our varied breakfast buffet. Especially now, our guests can enjoy the breakfast on our terrace. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

patriciasL3323TJ 2016/12/14
« Charming hotel »

Charming hotel with impeccable service very close to the CAT airport rail connection within walking distance of the city center. We have been staying there for 16 years and are always pleased. Already looking forward to our next visit.

Mercure_Biedermeier, Direktionsassistent at Mercure Grand Hotel Biedermeier Wien, responded to this review

Dear patriciasL3323TJ, we very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It's a pleasure for us that you appreciate our perfect location, not far away from the city center and all interesting places worth seeing. Also the famous shopping mile "Landstrasser Hauptstrasse" and the shoppingcenter "The Mall" is on the doorstep! We are also very happy to read that you were satisfied with our service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, greetings from Vienna, Marcel Stöckel Direktionsassistent

AnnDM 2015/10/29
« Excellent hotel near Wien Mitte »

Charming hotel near Wien Mitte. Rooms are spacious and beautifully decorated. Good restaurant for dinner-excellent pork medallions and apfel strudel. If Accorhotel member, you get a choice of not having your room cleaned and receiving points instead.

Mercure_Biedermeier, Manager at Mercure Grand Hotel Biedermeier Wien, responded to this review

Dear AnnDM, We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Hartmann Rooms Division Manager

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