Hotel - Mercure Grand Hotel Biedermeier Wien
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Mercure Hotel

Mercure Grand Hotel Biedermeier Wien

Landstrasser Hauptstrasse 28 
1030  VIENNA
AUSTRIA

1,045 reviews
TripAdvisor Rating Based on 1,045 reviews
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Select your dates 92.00 EUR
Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area
  • Pet allowed 9  EUR
  • Fitness centre
  • Solarium  (Nearby)

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area
  • Pet allowed 9  EUR
  • Languages spoken at the hotel
    • German
    • French
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop
    • Hairdressing salon (Paying)
  • Porter

Leisure and activities

  • Fitness centre
  • Solarium  (Nearby)
  • Bicycle hire facilities

Catering

  • 2 restaurant(s)
  • 1 bar(s)

Business services

  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose between Classic Biedermeier Twin Rooms (comfortable room with separate beds); Junior Suite with 2 twin beds (large room with extra seating area);Biedermeier Suite with 1 double bed (living room and one bedroom, large writing desk); Deluxe Rooms with 1 queen size bed; Deluxe Rooms with 1 king size bed. All rooms are air-conditioned and have high speed Internet

  • 198 rooms
  • 198 non-smoking rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Airconditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Pay per view channel(s)
    • Minibar
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Grand Hotel Biedermeier Wien

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 1,045 reviews

patriciasL3323TJ 2016/12/14
« Charming hotel »

Charming hotel with impeccable service very close to the CAT airport rail connection within walking distance of the city center. We have been staying there for 16 years and are always pleased. Already looking forward to our next visit.

Mercure_Biedermeier, Direktionsassistent at Mercure Grand Hotel Biedermeier Wien, responded to this review

Dear patriciasL3323TJ, we very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It's a pleasure for us that you appreciate our perfect location, not far away from the city center and all interesting places worth seeing. Also the famous shopping mile "Landstrasser Hauptstrasse" and the shoppingcenter "The Mall" is on the doorstep! We are also very happy to read that you were satisfied with our service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, greetings from Vienna, Marcel Stöckel Direktionsassistent

AnnDM 2015/10/29
« Excellent hotel near Wien Mitte »

Charming hotel near Wien Mitte. Rooms are spacious and beautifully decorated. Good restaurant for dinner-excellent pork medallions and apfel strudel. If Accorhotel member, you get a choice of not having your room cleaned and receiving points instead.

Mercure_Biedermeier, Manager at Mercure Grand Hotel Biedermeier Wien, responded to this review

Dear AnnDM, We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Hartmann Rooms Division Manager

Adrian W 2015/10/18
« Biedermeier »

I've lost count of how many times my wife and I have stayed at this hotel - its where we stay when going to Vienna - we don't even consider anywhere else! Its quite big, so you do get tour parties and business groups, but the rooms are quiet, clean and reasonably spacious. Its about an easy 20 minute stroll into the Stephans Platz, or much less by Metro from RochusMarkt station - about 2-3 mins walk from the hotel. Walking away from the centre of town, its about a 20 min walk to the Belvedere Gallery, passing the Russian church on the way. The Landstrasse area is interesting with a wide variety of shops, cafes, and restaurants, and the market itself is always enjoyable to stroll around - my particular favourite is a MArillen crapfen (apricot jam doughnut) from the Strock stand and a light fish snack at the branch of Nordsee! The hotel restaurant is excellent - only word for it. The pork, the zander(pike/perch) beef, wienerschnitzel - all perfect. My favourite meal is the Tafelspitz - I make sure to have it each time we stay , although I have it in the Stube attached to the hotel. So with the location perfect for us, the facilities in the area and the food (and shops my wife has reminded me), we see no reason to stay anywhere else. On the breakfast - I can't tell you anymore as we don't breakfast in the hotel. Don't get me wrong - the selection is large and the quality top notch, but at €13 each (last time I looked) it is simply too expensive for what we eat, so we normally go to a cafe around the corner for breakfast.

Mercure_Biedermeier, Manager at Mercure Grand Hotel Biedermeier Wien, responded to this review

Dear Adrian, We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience! We are looking forward to see you soon again in Vienna! Best regards Elisabeth Hartmann Rooms Division Manager

Eaa1947 2015/10/04
« Reasonable hotel close enough to centre of Vienna »

We stayed in this hotel mainly because of my Accor Hotel membership. I did not know how far or close to the city centre the hotel is. We do not know about other hotel rooms but the room we chose was suite. I don't think we were upgraded but for what it is worth the suite was spacious enough with a bedroom and a lounge with a sofa bed The rooms were upstairs from the entrance and in our opinion the downstairs space was wasted with only a usable toilet downstairs. Rest of the downstairs space is wasted. The furniture was the classical Biedermeir type and quite nice it is too. The maid did not replace the shower and shampoo gels every day and also did not replenish the coffee capsules. We had to ask reception to do so. The touches of Biedermeier style are seen all over the hotel, the restaurant and the bar. The breakfast and dinner are adequate and not very flashy. There is a 5 minute walk from the main road to the reception as taxis cannot enter the laneway. The hotel is 15-20 minutes to St Stephen's Cathedral and about 30 minutes to the Opera. 10 minutes to the Central station and airport train.

Mercure_Biedermeier, Manager at Mercure Grand Hotel Biedermeier Wien, responded to this review

Dear Eaa1947, We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Concerning the missing refilling I will forward the information to the responsible person in housekeeping to avoid any problem like this in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Hartmann Rooms Division Manager

escampiones 2015/08/28
« could have been better »

OK hotel, good aircon, good wifi. Housekeeping lacking in replacement of toiletries, and less than adequate cleaning of bathroom. Front desk staff could be more helpful. I was ill and required medical attention. Front desk female staff told me that a doctor to come over cost 200 euros. I suggested a pharmacy or hospital nearby. Her male colleage replied in German to her which I did not understand and laughed with ridicule, right in front of me. Very unprofessional to a hotel guest in need of medical attention, he had absolutely no sympathy. Plus, he was the only staff there who did not wear a name tag - otherwise I will identify him in this survey.

Mercure_Biedermeier, Manager at Mercure Grand Hotel Biedermeier Wien, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Grand Hotel Biedermeier Wien. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We hope that you got well soon. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We will double check as well with our colleagues at the Front Office, what this misunderstanding caused, and we want to ensure that we will take all measures to avoid any behavior like this in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elisabeth Hartmann Rooms Division Manager

651neil 2015/08/21
« Vienna Vacation »

Advertised that hotel has air conditioning. It does not. They said they fixed it and/or wanted me to give it some time but that was bogus. Had to use a fan which helped. Would give the hotel very good to excellent review otherwise.

Mercure_Biedermeier, Manager at Mercure Grand Hotel Biedermeier Wien, responded to this review

Dear Neil, Thank you for taking the time to tell us about your experience at the Mercure Grand Hotel Biedermeier Wien. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. It seems that you stayed with us somewhere in the middle of August. At this period, we had really unusual temperatures for Vienna. Please be assured, that we do have an airconditioning system, but unfortunately due to this extremely high temperatures, the system was not able to cool all the rooms enough. We are taking measures to avoid that in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elisabeth Hartmann Rooms Division Manager

lee_irm 2015/08/15
« Helping to save trees? »

I generally do not do any reviews on hotels I have stayed in. But I cannot stop wondering why the Mercure and the IBIS hotels have a note in every bathroom telling people that they "can make trees grow" by hanging up their towels if they do not want them changed. My towels have been changed every day although I have not thrown them on the floor, and some not even used. When speaking to the woman making up the room I only got an astounded look and a bathrobe and slippers handed to me . How about training the house staff and not only the guests? Why this waste? Otherwise I find the hotel pleasant enough, I have stayed there before.

Mercure_Biedermeier, Manager at Mercure Grand Hotel Biedermeier Wien, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. We double checked the situation with our colleagues from Housekeeping Department. I want to really apologize for this matter. Usually our staff is trained on this matter and AccorHotels takes care about environment and has this actions to help to save water. We ensure, that we will train our staff concerning this matter again to ensure the best service and environment care. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Hartmann Rooms Division Manager

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