Hotel addressLandstrasser Hauptstrasse 28
How to reach the hotelGPS :N 48° 12' 14.60'' E 16° 23' 19.59''
Contact the hotel
- Tel. (+43)1/716710
- Fax. (+43)1/71671503
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Grand Hotel Mercure Biedermeier Wien - hotel reviews in Vienna
Hotel code: 5357
Accorhotels.com customer reviews in partnership with TripAdvisor
"STAYING AT MERCURE GRAND HOTEL BIEDERMEIER WIEN"
21st January 2013, Erminac, Sarajevo, Bosnia and Herzegovina
Generally speaking a very nice hotel. There are two separate entrances for hotel guests which i found it very practical. Even though it is located not far from the city centre it was very peacefull and quiet. Since i came to vienna by car, the only thing i don't like about the hotel is confusion with its address. The garage and parking are located on the other side of the building, i.e in different street and not on the address stated as official so it was a quite difficult to find it for the first arrival. All in all a very good hotel.View management response »
Management responseDear Guest,thank you very much for taking the time to post a review about your recent stay in our Mercure Grand Hotel Biedermeier on TripAdvisor.Feedback is always important as it is a vital way of reviewing the level of services and facilities we provide our guests so as to make improvements.Thank you for staying with us, and I hope we may get another chance to welcoming you back to Vienna and to our Hotel.Johannes RudrofGuest Relation Manager
"HAPPY NEW YEAR"
5th January 2013, John and Linda Hunter, Blackpool, England
Very pleasant stay in Vienna for New Year. Hotel in good location 15 mins walk from the centre. Spacious double room and comfy beds, but rather dim lighting at night . Nice breakfast in hotel, but good cafes nearby far cheaper. Cafe Rudolf Olz and Cafe Rochas both recommended. Hotel staff very accommodating, moved us to another room on same floor as our friends no problem.View management response »
Management responseDear Guest, first of all we also wish you and all readers of this review a Happy New Year and thank you for taking your time to share your impressions after your stay in our Mercure Grand Hotel Biedermeier with the travel community.We are very happy you enjoyed your stay and it has been a pleasure for me to share your feed back with our staff.We look forward to welcomming you again in Vienna soon.Best regardsJohannes RudrofGuest Relation Manager
"A HOTEL WITH A CHARACTER"
19th December 2012, nicosia
A nice, quiet and clean hotel.The staff very helpfull ,polite....Nice breakfast including freshly cooked omelettes of your choice,(a negative observation the use of a ready mixture instead of actual eggs)The Hotels' restaurant, it is actually outside the main building, in the alley,with good food, reasonable prices and the most friendly and efficient waiters.Definetely I will come back.And also a very relaxing clean spa (sauna) and a small gym.View management response »
Management responseDear guest, Thank you very much for your nice comments regarding your latest stay in Mercure Grand Hotel Biedermeier Wien. We are more than happy to see, that you enjoyed your stay with us and felt comfortable. Please let me mention, that I will share your feedback with my team. It would be a pleasure to welcoming back to Vienna and to our hotel. Best regards and Merry ChristmasJohannes RudrofGuest Relation Manager
"A hidden away gem?"
19th December 2012, cromozone, Prague, Czech Republic
Searched and searched for something relatively affordable but interesting for a Christmas weekend stay in Vienna and eventually found this - what a fantastic surprise; this turned out to be one of the nicest hotels I have stayed in! The location was very convenient (near Wien Mitte), the hotel looked beautiful and is hidden away down a nicely lit side street, the service was good, the room was large and very comfortable with a great bed and stylish bathroom, and lastly the breakfast was one of the best I've had in Europe.I'd thoroughly recommend this hotel to anyone looking for a quiet but stylish room in the centre of Vienna!View management response »
Management responseDear guest, What a pleasure to read your comment, especially "hidden gem".Thank you very much for staying at Mercure Grand Hotel Biedermeier Wien and for your positive remarks.We are delighted to hear that you enjoyed and appreciated your stay.To satisfy our guests with a personal and decent service is our daily goal.Therefore it was my pleasure to forward your positive review to our team members.We truly hope to welcome you back at Mercure Grand Hotel Biedermeier and like to wish you a Merry Christmas and a Happy New Year.Johannes RudrofGuest Relation Manager
28th November 2012, badrobot25, Bucharest, Romania
It was easy to reach. There is a direct train from the airport and about 5 minutes of walking to get there.Experienced good service and the staff was nice. Check-in and check-out took just a few minutes.Room was comfortable and cozy. Had very good sleep.It is very close to the central train and metro station so you can reach any major attraction very easily.View management response »
Management responseDear Guest,Thank you very much for your recent stay at Mercure Grandhotel Biedermeier. It was a pleasure for us, having you as our guest. We truly appreciate you are taking the time to share your comments regarding your stay.Your feedback is extremely important, as it helps us to continually improve our services and provide a memorable experience for our guests.It is fantastic to hear that you enjoyed our perfect location; thank you for complimenting our friendly staff as well.It makes us very proud that you had a nice stay with us and I hope we will be able to welcome you again another time.Johannes RudrofGuest Relation Manager
3rd August 2012, appletonuk, Bedford, United Kingdom
The pictures on the Website do not do this hotel justice! This hotel combines local style with the standards expected from a respected chain. The hotel situation is very good - an old building divided by its own semi-private alley / arcade, really charming and quiet, but within 15 mins walk of centre and 5 mins from underground and station for airport. The rooms and bathrooms seemed to have been recently updated and all very clean with quality fittings and bedding. The reception staff were charmng, friendly and really helpful. The range of food available for breakfast was immense.We booked this hotel primarily because it was one of the few that allowed us to specifically book twin beds and included breakfast. Would come here again!View management response »
Management responseDear guest, Thank you very much for taking the time to post your comments about your latest stay in Mercure Grand Hotel Biedermeier Wien on tripadvisor. It is a pleasure for us to hear, that your stay with us comfortable and you could enjoy all of our services. Of course, I shared your comments with my staff!Thank you again for staying with us it would be a pleasure to welcoming you again in Mercure Grand Hotel Biedermeier Wien!Best regards & all the best!Roland Hamminger & team Mercure Grand Hotel Biedermeier Wien
15th July 2012, Melbourne
This Hotel suited our purposes, the staff were very helpful with their information, the location was great, the week we stayed in Vienna was very hot, in the room we had we were lucky to have 3 double windows that looked over the courtyard so we were able to leave them open all night to cool the room down as it appeared that there was only a fan on for cooling not actual air conditioning, but this was so refreshing, it was lovely, the only annoying thing was the wifi could only be used in the lobby, not your room and any ironing you needed to do was to be done in a room designated for that purpose, you weren't to have any ironing appliances in your room. You were only a couple of stops from the centre of Vienna, so it was an easy trip to make. The train to the Airport could be accessed from this stop also without going to the expense of the 30Euro Cat train. All in all this was a great choice and value for money.View management response »
Management responseDear guest, Thank you very much for taking the time to post your comments about your latest stay in Mercure Grand Hotel Biedermeier Wien on tripadvisor. It is a pleasure for us to hear, that your stay with us comfortable and you enjoyed all of our services. Of course, I shared your comments with my staff!Thank you again for staying with us it would be a pleasure to welcoming you again in Mercure Grand Hotel Biedermeier Wien!Best regards, Roland HammingerGeneral ManagerMercure Grandhotel Biedermeier Wien
"Mercure Grand Hotel Biedermeier Wien"
15th July 2012, Athens, Greece
Far Below from the expectations you get when you see the excellent electrronic presentation and the name "GRAND HOTEL....." Sorry!!View management response »
Management responseDear guest,Thank you very much for your recommendation and your feed back after your stay with us. We are truly sorry that our quality and services did not meet your expectations at all. If you do not mind, it would be really important and helpful for us to know more about your experiences you had in our hotel. Please let me post my email adress email@example.com, it would be great if you find a minute to give us some more details. We are looking forward to welcoming you again. Best regards,Roland Hamminger & Team Mercure Grand Hotel Biedermeier Wien
"Good accommodation near centre"
14th June 2012
Very good location, friendly personnel, good breakfasts. Privilege Rooms was good, tea/coffee facilities, sauna. First night was spent in small twin bed room situated between 3rd and 4th floors, but when we asked to change it, it was changed. So no complaints. I had my birthday then and I was happy with good and fast reaction of personnel. So I recommend this hotel for staying in Wien.View management response »
Management responseDear guest, Thank you very much for your comments regarding your latest stay in Mercure Grand Hotel Biedermeier Wien. We are delighted to see, that we could fulfil your expectation and that you enjoyed your stay with us. Please let me share It would be a pleasure to welcoming you again, in the meantime let me send you my best regards from Vienna!Roland Hamminger & Team Mercure Grand Hotel Biedermeier Wien
20th May 2012, revolrekcus, Moscow, Russia
We are totally satisfied of the hotel! We had a superior room, it was spacious and always clean, there were a minibar and accessories for making coffee and tea for free. The internet connection in the room was also free. Bathroom was provided by body lotion, vanity set and other pleasant little things. Staff is extremely helpful and friendly.The hotel is located near the railway station Wien Mitte, from where you can easily go to the Vienna Airport by special train (about 15 minutes). The area around the hotel is full of restaurants and cafes, but however it is quite and nice.View management response »
Management responseDear guest, Thank you for being our guest and for sharing your views of the Mercure Grand Hotel Biedermeier Wien. We appreciate your positive overall conclusion of your stay with us. It is always a pleasure for us to receive positive feedback. Thank you also for your comments regarding location, indeed we are situated perfectly in terms of accessibility. By the way, the train you describe is called CAT city airport train.It would be a pleasure to welcoming you again in Mercure Grand Hotel Biedermeier Wien!Best regards & all the best from Vienna, Roland Hamminger & Team
24th March 2012, London, United Kingdom
Very friendly Great night's sleepPerfect central locationGood breakfastHelpful staffWould definately return to this hotelVery enjoyable stayView management response »
Management responseDear guest,Thank you very much for sharing your experience with the tripadvisor community. We are delighted to see that you enjoyed your stay with us as well as the good location of our hotel.We are looking forward to welcoming you again and we hope your next visit will be as pleasant as the previous one.With all our best wishes and have a great time!Yours, Roland Hamminger & Team Mercure Grand Hotel Biedermeier Wien