Pullman Berlin Schweizerhof

Customer review rating (ALL Rating) 4.6/5 2,824 reviews

Best price
guarantee
Pullman Berlin Schweizerhof - Image 1
Pullman Berlin Schweizerhof - Image 2
Pullman Berlin Schweizerhof - Image 3
Pullman Berlin Schweizerhof - Image 4
Budapester Strasse 25, 10787 BERLIN, Germany

Description

Hotel extras

  • An ALLSAFE certified hotel

  • Free WIFI throughout the hotel

  • 18 flexible conference rooms with daylight, some with terrace

  • Parking garage with direct hotel access

  • Fit&SPA-Lounge with pool

Our accommodation(s)

Hotel location

Pullman Berlin Schweizerhof

Budapester Strasse 25
10787 BERLIN
Germany

GPS:52.506158, 13.343712

Telephone
Fax +49 30 26961000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

BLEND BERLIN KITCHEN AND BAR

The restaurant BLEND berlin kitchen and bar draws inspiration from the city's ethnic mix, reflecting the spirit of Berlin as a melting pot: modern, urban, and with a creative twist.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,824 reviews

TripAdvisor Rating  4.5/5  4,403 reviews

Certificate of excellence 2024

Convenient Location Right Opposite the Zoo!

Customer review rating 3.5/5

Wen Families - Confirmed reviews ALL

As an All Accor member, the hotel felt unwelcoming as the priority check-in was unmanned with a focus on other check-in counters. I was only served once all other lines were cleared, only to discover that the computer at the priority check-in did not work. When I checked in, the junior suite was underwhelming with stains on carpets and sofa. The layout was also strange! Thankfully, Gabriel from the Saturday morning service kindly helped me get another room that suited our liking. Would also like to compliment the front house manager Lena, who was kind enough to receive a parcel for my daughter's potty for our stay. Shout out to the evening staff at BLEND who helped prepare milk for my daughter each night. Now the best part of the hotel is the zoo's location. Other key sites are also close by like Jewish Memorial, Parliament House and Brandenburg gate. There are also lots of great restaurants nearby from Italian to Turkish and also a few Asian-inspired places. Wen

Dear Wen, We would like to thank you for this review about your recent experience in our hotel. We are delighted to hear that you appreciated our convenient location right opposite the Zoo and found the surrounding dining options to your liking. It brings us joy to know that our staff members, Gabriel and Lena, stood out for their exceptional service and that the assistance provided by our evening staff at BLEND was helpful for your family's needs. However, we regret to hear about the initial shortcomings you experienced with the priority check-in and your dissatisfaction with the junior suite. Please rest assured that we are committed to providing a welcoming and efficient check-in process for all our guests, including those with ALL membership status, and we continuously strive to maintain our rooms to the highest standards of comfort and cleanliness. We are pleased that Gabriel was able to assist you in finding a room that better suited your preferences, and we appreciate you bringing these matters to our attention. Our location is indeed one of our highlights, providing easy access to various key sites in Berlin, and we are glad that it contributed positively to your experience. We are also thankful for your recognition of our team's readiness to assist and contribute positively to your overall satisfaction. Your kind words about our staff are a testament to their dedication to guest service. We hope to welcome you back. Best wishes, Hotel Pullman Berlin Schweizerhof

Customer review rating 2.0/5

Otto Business - Confirmed reviews ALL

Very poor service

Dear Otto, Thank you for taking the time to review your stay. We are truly disheartened to hear about the several inconveniences you encountered. While our booking system aims to provide efficiency and convenience, we are aware that certain aspects may require a more personal touch, such as telephone assistance, to ensure tailored service. We regret to learn about the difficulties you experienced with our wifi service. It is our intention to offer seamless connectivity, and we are taking steps to enhance this feature for all our guests. Concerning the recognition you felt was lacking upon arrival, please rest assured that we value our loyal guests immensely, and we are continuously working to improve our recognition systems. The level of housekeeping service you described does not reflect the high standards we strive for. We take pride in our attention to detail, and while we do not compromise on the quality of our service, we apologize if this was not evident during your stay. Furthermore, we are committed to effective communication and regret that the follow-up regarding your concerns was not satisfactory. Please know that your feedback is crucial to us, and we are dedicated to refining our services. It is our hope to transform every guest's experience into a delightful one, and we will continue to pursue excellence in hospitality. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Hotel Pullman Berlin Schweizerhof

Comfortable Hotel

Customer review rating 4.5/5

Christina Business - Confirmed reviews ALL

Very comfortable stay. The rooms are nice and quiet and good bed and shower. Service was great. The only aspect for improvement is the gym which is really small and hot as it is next to the pool. Thank you!

Dear Christina, We would like to thank you for this review about your recent experience in our hotel. We are delighted to hear that you enjoyed a comfortable stay, finding tranquility in our well-appointed rooms with their quality beds and showers. It is gratifying to know that our service met your expectations and contributed to your positive experience. However, we take note of your comments regarding our fitness facilities. While we strive to provide a comprehensive range of equipment for our guests' health and wellness needs, we understand that space and temperature control are areas for potential enhancement. Rest assured, we are continuously looking for ways to improve all aspects of our amenities, including the gym area. Your praise for the serene ambiance and attentive service is greatly appreciated and serves as a wonderful testament to the dedication of our team. We are proud to offer a quiet retreat amid the bustle of Berlin and are pleased that this resonated with you during your visit. We hope to welcome you back. Best wishes, Hotel Pullman Berlin Schweizerhof

Amazing team

Customer review rating 5.0/5

Jose V. Business - Confirmed reviews ALL

The service and attention to detail is second to none!

Dear Jose, Thank you for sharing your positive review. Your high praise for our team's service and meticulous attention to detail fills us with pride. It is our utmost priority to ensure that every guest feels attended to and valued. We are also delighted that our dedication to cleanliness and sustainable development has resonated with you. These are core values at Pullman Berlin Schweizerhof, and we strive to provide an environment that is both welcoming and responsible. Your recommendation is the highest compliment we could receive, and we are thrilled to know that your experience with us was so memorable. Your feedback is a testament to the commitment of our staff to creating exceptional experiences for our guests. We look forward to seeing you again soon. Best regards, Hotel Pullman Berlin Schweizerhof

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

All perfect, but WLAN did not work

Dear Guest, Thank you for taking the time to review your recent stay. We're delighted to hear that you would highly recommend us – such endorsements are the pinnacle of what we strive for. We regret to hear about the difficulties you experienced with the WLAN service. Please be assured that we are taking the necessary steps to ensure our internet service is both reliable and accessible for all our guests. Your acknowledgment of our cleanliness and sustainability efforts is greatly appreciated; we are committed to maintaining high standards while being mindful of our environmental impact. Should your travels bring you back to Berlin, we'd be honored to have you as our guest once again to enjoy all the amenities Pullman Berlin Schweizerhof has to offer, including our biggest hotel pool in Berlin and diverse breakfast options. We hope to welcome you back again in the near future. Kind regards, Hotel Pullman Berlin Schweizerhof

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,244 reviews 8.7/10 Location
  • 1,794 reviews 7.9/10 Room
  • 1,949 reviews 8.1/10 Service
  • 66 reviews 6.7/10 WiFi
  • 1,044 reviews 8.4/10 Breakfast
  • 843 reviews 7.8/10 Comfort
  • 663 reviews 7.4/10 Cleanliness
  • 560 reviews 8.8/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Berlin

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.