Hotel address
100 - 110 Euston RoadNW1 2AJ LONDON
UNITED KINGDOM
How to reach the hotel
GPS :N 51° 31' 42.64'' W 0° 7' 39.68''
Contact the hotel
- Tel. (+44)20/76669000
- Fax. (+44)20/76669025
- H5309@accor.com
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Pullman London St Pancras - hotel reviews in London
Hotel code: 5309
Accorhotels.com customer reviews in partnership with TripAdvisor
"Family"
4th March 2013, lportaluri, Milan, Italy
I have been treated really as a family member. Being like home at the resaurant and at the bar. The employees are kind, professional, friendly and always ready to make the guest happy. Great service at the business lounge. A place to stay in London either for business or leisure!
View management response »
Management responseDear guest, thank you so much for your kind comments and compliments! I am delighted that you enjoyed your stay and I look forward to your return! Kind regards Pino Dispinseri, Director of Food & Beverage
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"Great improvement compares to previous Novotel However...."
4th March 2013, albert_tai, Hong Kong, China
From the rooms and resturant I could felt great improvement achieved compares to previous Novotel. However speical care or discount should given to those loyalty customers always stay in this hotel. Found lots of prices when booking the hotel on web however sometimes will missing the note and did not include the breakfast for one or two days. However, hotel management should always given these benefits / flexiable to customer! Just for example, I have stayed 9 days in this London visit but in last day, when I was make my booking i don't realised the rate is exclusding breakfast so the front desk charge me 40 Pounds for that. From here I would expect improvement if you want the hotel could really care about their loyal clients. Thank you!
View management response »
Management responseDear reviewer, I’m delighted to read that you liked our renovated hotel and please rest assured that your comments have been noted for further review. I look forward to welcoming you again at the Pullman London St Pancras. Kind regards Leon Hachuel, Director of Rooms
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"Good quality"
1st March 2013, corbin99, Stockton-on-Tees, United Kingdom
My wife and I stayed in the Pullman before a trip on the Eurostar to Paris. The location is great for st pancreas and kings cross both within 5 mins walk. Checking in was fast and friendly and the specific requirements requested of a south facing room on a high floor were catered for. This was well worth asking for as the view across London towards the London eye was stunning. There was nothing to complain about at all with the room or the service from the very helpful staff. Breakfast was buffet style with everything you could think of on offer and more. We did not take dinner in the restaraunt as we wanted to see the area. Across the road the Mabel tavern was an excellent find with lovely food and beers. I will defiantly use this hotel again when back in London.
View management response »
Management responseDear guest, I would like to thank you for your kind review! It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Leon Hachuel, Director of Rooms
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"Excellent stay"
28th February 2013, Malvern
Could not fault the service from arrival to departure. Breakfast excellent (so go for a breakfast included rate if you can!).Rooms and public areas modern, clean and well laid out.Would stay again on a future trip to London.
View management response »
Management responseDear reviewer, thank you very much for your feedback! I am delighted that you enjoyed your visit to the Pullman London St Pancras. I look forward to welcoming you back again soon! Kind regards Leon Hachuel, Director of Rooms
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