Hotel - Sofitel Cairo Nile El Gezirah
section.presentation.hotel.accorhotels
Sofitel Hotel

Sofitel Cairo Nile El Gezirah Hotel

3 El Thawra Council St Zamalek  Downtown  Po Box 732 El Orman Giza 
11518  Cairo
EGYPT

1,298 reviews
TripAdvisor Rating Based on 1,298 reviews
Best price guarantee
From
From 120.00 USD Non member rate
From 108.00 USD Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Select your dates 120.00 USD
Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking
    • Public indoor parking
    • Bus/coach parking area (Paying)
    • Valet parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Outdoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking
    • Public indoor parking
    • Bus/coach parking area (Paying)
    • Valet parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi (Paying)
    • Massage (Paying)
  • Babysitting on request
  • Golf
    • Golf course 18 holes (Paying)
    • Golf course 9 holes (Paying)
    • Golf practice facilities (Paying)
    • Golf lessons (Paying)

Catering

  • 6 restaurant(s)
  • 4 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 16 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Sleep in silence, wake to Nile views. Each of our 433 luxury Cairo hotel suites and rooms overlooks the river from our quiet island location. Contemporary fittings blend French hi-tech with Oriental trimmings. Memorable Cairo accommodation.

  • 433 rooms
  • 69 non-smoking rooms
  • 5 rooms for people with reduced mobility
  • 35 family rooms
  • 120 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Pulse air
    • Ice machine
    • 110/120 V AC
    • 220/240 V AC
    • Airconditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Cordless telephone
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Crib on request
    • TV room service ordering
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

Our customer reviews for Sofitel Cairo Nile El Gezirah

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.5/5 Based on 1,298 reviews

519hayaa 2017/02/09
« Many disappointings »

Welcoming wasn't nice. We faced many disappointments starting from waiters who don't hear to delayed room service dinner to rude receptionist. No facilities for children. Very Very Poor Millesime Club.

911Iman, Manager at Sofitel Cairo El Gezirah, responded to this review

Dear Valued Guest, It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist. It is indeed a concern that you feel the services offered was not up to the expected fine standards; we will of course take this very seriously and rectify any unusual shortfalls that may have occurred during your stay. Let me seize this opportunity to thank you for taking the time to bring this matter to our attention, as honest opinion and constructive criticism is the only way that would enable us to improve and meet our guests expectations. Sincerely Yours, Sofitel Cairo El Gezirah Guest Expereince Manager

Audrey P 2016/12/06
« Amazing »

Staff very friendly, luxury hôtel,excellent restaurants, all was perfect. The pool si also very Nice, and the sauna and jacuzzi. Very Well located very safe and fantastic view on the nile. Excellent mojito

911Iman, Manager at Sofitel Cairo El Gezirah, responded to this review

Dear Esteemed Guest, I would like to thank you most sincerely for sharing your thoughts of Sofitel Cairo- El Gezirah with others guests’ on the tripadvisor. Your feedback will be influential in improving your experience on your next stay. We are glad to hear you fully enjoyed your experience at Sofitel Cairo-El Gezirah. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially; Iman El Gabaly Guest Experience Manager

Tarek M 2016/06/29
« Worst service. worst staff »

I stayed for one night and I faced all kinds of issues that I really can't forget. 1- We ordered lemon juice on the pool, it was awful so we ordered orange juice, despite being the worst orange juice i ever tasted we found a piece of plastic from the cover of the bottle inside the juice. We called for the manager who wanted to sneak the glass away from us but we insisted to escalate the issue. 2- We were on B&B, we had our lunch in the kababgy restaurant and paid a decent amount of money, then we went to the Morrocan restaurant to have a dessert and a drink. They told us we have to pay a minimum charge of 120 LE per person. The staff were very rude and told us we have to pay and when I asked him to call for the manager, in a very rude manner he said "okay i will get you the manager". After 30 minutes of arguing and showing them the receipt for our lunch they made us an "exception" 3- During breakfast time, the staff was very noisy and calling each other with a very loud voice.

911Iman, Manager at Sofitel Cairo El Gezirah, responded to this review

Dear Valued Guest, Thank you for taking the time to provide us your feedback regarding your recent stay. First, please accept our sincerest apologist for the challenges you experienced during your stay. We are equally disturbed that we failed to provide you with the level of service expected at the hotel. Please rest assured that we take all the comments of our guests constructively and that we will take all the necessary steps to reduce any inconveniences in the future. We look forward to the opportunity of welcoming you back and regaining your confidence in Sofitel Cairo-El Gezirah once again. Sincerely Yours, Iman El Gabaly Quality Manager

Josephdagher 2015/11/06
« Room over the fans »

This my third time that I ask for a room not over the fans. And I would like tell that I have made a reservation and I have gotten the ok from you and when I went there I find that there is no reservation for the people that I sen there

911Iman, Manager at Sofitel Cairo El Gezirah, responded to this review

Dear Valued Guest, Thank you for taking the time to share your feedback with us following your recent stay at Sofitel Cairo - El Gezirah. We regret that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Sofitel Cairo - El Gezirah, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the challenging points of your experience and prevent recurrence in the future. We look forward to welcome another opportunity to welcome you back and serve you better in the future. Sincerely, Iman El Gabaly Quality Manager

Timmy B 2015/03/11
« Average at first but staff rebounded beyond expectation »

We were given a fantastic welcome, we were celebrating my wife's birthday, check in was quick, luggage got to the room within 2 minutes, room was on a high floor, a birthday cake awaited us in the room with rose petals on the bed...Excellent. however the room service on the first two days was less than adequate, I sent an email complaining, and to my surprise the head of rooms Sherif Taher promptly requested a meeting with me, in which he resolved the issues and upgraded me to a suite, which was total unexpected. So after an initial falter the Sofitel rebounded to exceed my expectations in making my visit to Cairo truly unforgettable. Note a group from my country is scheduled to visit Dubai in March 2015, and because of my experience we have all confirmed bookings at the Sofitel Apartments on Palm island...So hats off to Mr. Taher you have my repeat business

Sofitel_Quality, Manager at Sofitel Cairo El Gezirah, responded to this review

Dear Valued Guest, Thank you so much for this highly complimentary review of the hotel. To say that this is the Sofitel rebounded to exceed your expectations in making Cairo visit to be truly unforgettable is a huge commendation and we are exceptionally pleased to receive this feedback. Thank you in particular for highlighting the services you received from the Hotel Ambassadors, we are proud of all the team members and the hard work they do daily to provide the very best in customer care and so it is always nice to hear when somebody has made an outstanding impression. Thank you once again, I hope to welcome you back to the hotel in the very near future. Sincerely yours, Iman El GABALY Quality Manager

2015/01/17
« wonderful hotel »

clean, nice view, good location, excellent food.. i certainly will come back again to this fine hotel Me and my husband had a wonderful time there , the bed is awesome and comfortable, the food is outstanding.

Sofitel_Quality, Manager at Sofitel Cairo El Gezirah, responded to this review

Dear Valued Guest, Thank you for choosing Sofitel Cairo-El Gezirah for your recent visit to Cairo. It was our pleasure having the chance to have you with us. I would like to sincerely thank you for sharing with us your feedback and letting us know about your recent visit. To receive such praise from our guests’, is very gratifying and knowing that you enjoyed so much the facilities, view and service is a reward in itself. I do hope that we will have the opportunity once again to serve you in the very near future. Sincerely, Iman El Gabaly Quality Manager

dannati 2014/12/06
« Sensational stay in Cairo »

We fled from mena house and went to sofitel. What can I say: it was an absolute perfect stay: great service at reception, we felt immediately welcome. Also the food, the facilities and the great view are state of the art. We will definitely come back to this sofitel. One of the best I ever was.

Sofitel_Quality, Manager at Sofitel Cairo El Gezirah, responded to this review

Dear Valued Guest, I would like to thank you most sincerely for sharing your thoughts of Sofitel Cairo- El Gezirah with others guests’ on the tripadvisor. Your feedback will be influential in improving your experience on your next stay. We are glad to hear you fully enjoyed your experience at Sofitel Cairo-El Gezirah. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially; Iman El Gabaly Quality Manager

Craig S 2014/11/25
« Nice location very poor service »

The hotel is old but the view is worth it. The location is perfect as your on the Nile and you can see the pyramids from your room! High floor! The big let down was the service it was appalling I've never seen worse in a 5 star hotel! I won't be back!

Sofitel_Quality, Manager at Sofitel Cairo El Gezirah, responded to this review

Dear Valued Guest, I would like to first and foremost apologize for the recent experience that you had with us at the Sofitel Cairo-El Gezirah. The hotel management is greatly concerned about your feedback. We will address the issues with the relevant departments, and would still very much welcome a more details about your stay from your good self. Please contact me on iman.elgabaly@sofitel.com. Thanking you in advance and I look forward to hearing from you soon. Sincerely yours, Iman El Gabaly Quality Manager

See more In partnership with

Web-users rating

Other web-users rate our hotel

Booking

Best price guarantee
From
From 120.00 USD Non member rate
From 108.00 USD Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages

Our other hotels nearby

At 640 m Novotel Cairo El Borg
Novotel Cairo El Borg Hotel
From
From 68.00 USD Non member rate
From 68.00 USD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 3.7 km Fairmont Nile City
Fairmont Nile City
From
From 127.00 USD Non member rate
From 127.00 USD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 11 km Mercure Cairo Le Sphinx Hotel
Mercure Cairo Le Sphinx Hotel
From
From 55.00 USD Non member rate
From 49.50 USD Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 15 km Fairmont Heliopolis
Fairmont Heliopolis
From
From 136.00 USD Non member rate
From 136.00 USD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in Cairo
Select your dates 120.00 USD