Sofitel Brussels Europe 5 stars

Customer review rating (ALL Rating) 4.5/5 1,785 reviews

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Description

Hotel extras

  • 12 suites rénovées

  • Accès direct aux transports en commun.

  • Brasserie belge renommée avec un chef célèbre.

  • Rooftop une vue imprenable sur la place Jourdan.

  • Situé dans le quartier européen.

Our accommodation(s)

Hotel location

Sofitel Brussels Europe

Place Jourdan 1
1040 BRUSSELS
Belgium

GPS:50.837704, 4.381243

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE 1040

With local and seasonal products, the chefs at the 1040 reinvents Belgian specialties. The chic and casual bar serves unique cocktails. Guest also can sample many Belgian beers and European wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,785 reviews

TripAdvisor Rating  4.5/5  2,242 reviews

Certificate of excellence 2023

careless and unprofessional service again unfortunately

TripAdvisor rating 1.0/5

rhU2683LP TripAdvisor review

repeated unprofessional and careless service in this hotel is becoming rather tiresome now, once again for my latest stay the hotel credited a certain number of status-reward points to my ALL account after the stay, then entirely removed them with no explanation or justification given to the guest and credited a lower number of points instead, I suppose the hotel believes that the guest should feel gratified to even be allowed to stay in the hotel, for my latest stay I once again didn't receive the ALL Platinum member benefit (bar of chocolate) and had to ask for this on the second day of my stay, it's the third time I recall this happening recently in this hotel, it doesn't seem to be an aspect that other Accor hotels struggle with in this way, think it would be simpler and more efficient to simply give the member the bar of chocolate when they check in, the first time this happened I gave them the benefit of the doubt that they would eventually give me the bar of chocolate and waited until check-out to mention that I never received it, the reception staff member then looked at me suspiciously as if I was trying to get something I was not entitled to (I am not so desperate for a bar of chocolate.....), on recent stays I also had the unappetising spectacle of flies circling around an exposed tray of cakes on the bar counter (with the bar staff member taking no notice/ seeming to think this was a normal and acceptable level of hygiene) and flies buzzing around reception while I waited to check in, and being charged for breakfast and being looked at suspiciously when I told the reception person I didn't take breakfast (unless other guests are fraudulently giving different room numbers when they go for breakfast so that other unsuspecting guests will be billed for breakfasts they have never taken)

Well located, but the prices were high compared to the convenience.

Customer review rating 3.0/5

Sieglinde H. Friends - Confirmed reviews ALL

Prices were high: the room fare and parking place. The restaurant did not offer much choice, compared to the SOFITEL in Bogotà, Colombia, the cuisine was only average.

Dear Mr H., Thank you for taking the time to tell us about your experience at the Sofitel Brussels Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please be informed that the responsible person will be notified regarding the high prices and the choices of the restaurant, in order to improve our service and our quality of service. We would appreciate it if you could provide us with more details about your experience with us. This will help us to better understand the situation and to make sure your future experiences are as pleasant as possible. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sophie Contardi Guest Relation & Duty Manager

Excellent staff

Customer review rating 4.5/5

Christopher Couples - Confirmed reviews ALL

My wife and I stay in this hotel regularly. Great location and exceptional staff keep us coming back

Dear Mr H., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. Your kind words regarding our colleagues from the breakfast have been appreciated, and I will inform them of your satisfaction. Please accept my sincere apologies for the misunderstood situation regarding the extension of your stay. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophie Contardi Guest Relation & Duty Manager

Short and good stay

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

One night, very good bed and excellent breakfast

Dear Mr M., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophie Contardi Guest Relation & Duty Manager

Good Stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Great staff - friendly and knowledgeable, clean hotel, good restaurant and bar. Hotel location was good - lots of options, easily get rides/catch public transportation.

Dear Mrs C., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophie Contardi Guest Relation & Duty Manager

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Other web-users rate our hotel

  • 375 reviews 9/10 Location
  • 720 reviews 8.4/10 Room
  • 876 reviews 8.9/10 Service
  • 21 reviews 2.3/10 WiFi
  • 288 reviews 8.8/10 Breakfast
  • 196 reviews 9.3/10 Cleanliness
  • 68 reviews 8.3/10 Bar
  • 6 reviews 3.3/10 Pool

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