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Novotel Hotel

Novotel Santiago Vitacura Hotel

Av. Américo Vespucio Norte 1630  Vitacura 
7630340  SANTIAGO DO CHILE
CHILE

869 reviews
TripAdvisor Rating Based on 869 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed
  • Indoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed
  • Children's Club for over 12s
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Children's Club for over 12s
  • Skiing (Nearby)
    • Downhill skiing (Paying, Nearby)
    • Ski hire facilities (Paying, Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 144 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 104 family rooms
  • 12 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Airconditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Novotel Santiago Vitacura

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 869 reviews

rafaelmg2004 2016/12/01
« The worst Novotel I stayed »

Check in was very good... BUT The hotel rooms are old, small bathroom and shower....... The pool closes before the time they inform you..... To use the sauna you have to PAY and schedule a time..... When I complained about the pool, they just ignored my complaint

Luiz S, Gerente at Novotel Santiago Vitacura, responded to this review

Dear rafaelmg2004! Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla - Enc. Calidad.

Jacob T 2015/11/03
« Renovation »

The NOVOTEL Santiago Vitacura needs an overhaul or refurbishment. Lobby and dining, inclusive of the bar area are OK. Rooms are like late 80 ties or nineties style. Roomsize is ok, shower/bath is dangerous. Food is good, service excellent.

Luiz S, Gerente at Novotel Santiago Vitacura, responded to this review

Dear JacobT, thank you very much for your opinion. We have a plan for the next year work on the room's renovation. Luiz Segala

NHSEGUY 2015/03/02
« SCL Novotel »

Service is fair but rooms are pretty old (and old-fasioned to my taste). Just a comment for improvement, no Beel boys on checkin/ checkout and no welcome drink/ Fruit basket for Gold member ?? Very well located with easy access to downtown, malls and airport. Good overall stay but need improvmeents.

Luiz S, Gerente at Novotel Santiago Vitacura, responded to this review

NHSeguy, thank you very much for your opinion about our hotel. Best Regards, LS

Jean O 2015/02/23
« Good location in Santiago »

Hotel in Vitacura, Santiago is well located, easy access by car and public transportation. Good service, all employees are helpful. Room is somewhat basic, clean, quiet and the bed needs an upgrade. Room decoration has to be improved.

Luiz S, Gerente at Novotel Santiago Vitacura, responded to this review

Jean O, thank you very mucho for your comments about our hotel NOVOTEL SANTIAGO. We are very happy! Best Regards Luiz Segala

julesfrank2015 2015/02/07
« Excellent Hotel »

For a person that stays in Hotels more than 125 times a year, there are various things that influence a return to a hotel; 1. Efficiency of staff 2. Knowledge of staff 3. Location 4. Comfort 5. Cleanliness 6. Good food 7. Home comforts Well, the Novotel Vitacura has all of that, and much more. From the minute you walk through the front door, everything is taken care of. This is a definite "must visit" Hotel.

Luiz S, Gerente at Novotel Santiago Vitacura, responded to this review

Jules F, thank you very much for yours comments about NOVOTEL SANTIAGO. We are very happy that. Best Regards Luiz Segala

KunalPande 2015/02/03
« Excellent For Business Travellers »

I have been staying at this hotel whenever I stay in Chile in the last two years. Very nice rooms with beautiful view. The rooms are very large. The workdesk is very ergonomic. The staff speaks English and the hotel is in a posh locality.

Luiz S, Gerente at Novotel Santiago Vitacura, responded to this review

KunalPand, thank you very much for yours comments about our NOVOTEL SANTIAGO. We are very happy that your positive evaluation for products and services. Regards from Chile Luiz Segala

Andrea A 2014/11/26
« nice and quiet neighborhood »

plenty of good restaurants on Av. Vitacura, a big mall within walking distance (Pq Arauco). subway and fair taxi rates to go downtown, but here are quite a few big highway constructions at this time in Santiago. This should go on for many months ahead

Luiz S, Gerente at Novotel Santiago Vitacura, responded to this review

Dear Andrea, thank you for your feedback. I' m sure that your comments about Novotel Santiago, will be help other travellers that use Trip Advisor to decide in wich Hotel Stay in Santiago. Regards Luiz

Antonio C 2014/09/30
« Pleased »

Excellent stay. Novotel has improved quite a Bit In The Last couple OF years. I suggest The welcome drink for LeClub platinum card holders should be offered for 2 people. Beds are more comfortable too

Luiz S, Gerente at Novotel Santiago Vitacura, responded to this review

Antonio C, muito obrigado por sua presenca uma vez mais em nosso hotel. Foi muito interessante saber a sua opiniao, principalmente sobre os nossos avancos de qualidade. Sabemos que nossos servicos e produtos sempre serao melhores na medida em que escutemos a opiniao de nossos hóspedes. Com base nessas opinioes o NOVOTEL vem conquistando ao longo dos últimos anos um avanco constante na satisfacao de seus hóspedes. Sua sugestao para o welcome drink do programa Le Club será avaliada e esperamos poder atender a sua idéia. Atenciosamente Luiz Segala

Joycehunt 2014/07/31
« Great place to stay »

We recently enjoyed an eight week tour of South America and we used the Novotel in Santiago on at least five separate occasions. Each visit we had a very comfortable experience. Very friendly helpful staff with good English provided information about things to do and how to do them. The Hotel is situated in an upmarket residential area and we always felt safe when walking to and from the local restaurants. The hotel is in walking distance to at least two of the larger fabulous shopping precincts. You can also easily walk to the starting point for the double decker hop on hop off bus. Breakfast is excellent and we enjoyed late dinner a couple of times with a great selection on the menu. The rooms and comfort of the beds are good standard as expected at Novotel.

Luiz S, Gerente at Novotel Santiago Vitacura, responded to this review

Dear Joycehunt, I'm really happy that you enjoyed your stay in NOVOTEL SANTIAGO. I'll transmit your comments to our team, and I'm sure that they will fell encouraged to keep the same quality of service. best regards Luiz

jccotrim 2014/07/15
« Average for the Money »

The hotel is very good but also expensive as others in this category. It is well located and facilities are also OK. Rooms are old fashioned: Windows cannot seal the wind and some noise is also coming inside the room.

Luiz S, Gerente at Novotel Santiago Vitacura, responded to this review

Jcotrim thank you very much for your presence in our hotel and for your comments. Our target is always to please all our gusts. We will be working accordingly to maintain our quality. Luiz Segala

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