Hotel address
5 Commercial StreetE1 6BF LONDON
UNITED KINGDOM
How to reach the hotel
GPS :N 51° 30' 55.22'' W 0° 4' 19.09''
Contact the hotel
- Tel. (+44)207/4228400
- Fax. (+44)207/4228410
- H5011@accor.com
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ibis London City - hotel reviews in London
Hotel code: 5011
Accorhotels.com customer reviews in partnership with TripAdvisor
"Good value hotel"
7th March 2013, Angela A, Stafford, England, United Kingdom
I experienced good service from reception and had a clean room with everything I needed for my weekend stay. The hotel is near to brick lane which is good for the markets and some nightlife. It's handy to have Aldgate east tube station so near too.
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Management responseDear Guest,We very much appreciate your comments regarding your stay at Ibis London City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back soon.Yours sincerely,Irena HochHR&Admin Coordinator
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"Spot on"
24th February 2013, ttoce, Liverpool
Hotel was all you could want. 2 minutes walk to the tube station,15/20 minutes walk to Tower Bridge. Our room on fourth floor was oh so quiet. It was a good restful night. Food was excellent in the restaurant, both breakfast and evening meal.Would stay again without a doubt.
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Management responseDear guest, I am delighted to read that Ibis London City was perfect for your visit. All the team will be happy to know about it, and the fact that you had an excellent stay. We are looking forward to welcoming you back soon!Kind Regards, Rut MartinezPublic Relations
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"Isis City Central"
1st February 2013, Peartree15, Warwick, United Kingdom
There wasn't any problem with the hotel, although the breakfast was cold and there wasn't much variety, just bacon, sausage,egg & beans, I was going to be out on a construction site all day and would have liked more choice I.e mushrooms, hash browns etc...
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Management responseDear Guest,I am sorry to hear that your experience with the breakfast did not meet your expectations. Please allow me to express my sincerest apologies.At Ibis we strive to provide an excellent service and quality products on our all you can eat breakfast with a wide variety of products such as fruit juices, selection of cereals and cheeses, cured meats, fruit salad, yoghurts, hot buffet, selection of bread and hot drinks. I would like to confirm that we are taking the appropriate measures to address your concerns and prevent future occurrence.We appreciate your feedback, and hope to welcome you back to the ibis London City in the future.Kind RegardsIrena HochHR&Admin Co-ordinator
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"Excellent value for money"
17th January 2013, HRabbit, Buckshaw Village
Stayed in this hotel overnight whilst in London for a wedding. Price was excellent value, room was clean and comfortable. Breakfast was excellent, the best I've seen in this type of hotel. Will definitely be choosing ibis in future.
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Management responseDear Guest,Thank you for writing a review about our hotel.I was delighted to read that the hotel met your expectations and that you had an enjoyable stay.We are looking forward to welcoming you back soon.Best RegardsIrena HochHR&Admin Coordinator
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"nice hotel"
1st January 2013, Robby_Ci, Roma, Italia
This hotel is in a very good position, closet to the underground and not far from Tower Bridge and Tower of London. My room was not big, but clean and well organized.Staff has been polite and helpful. Restaurand is quite good.
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Management responseDear guest, Thank you for writing a comment about your last stay at our hotel.I was delighted to know that you enjoyed your stay and the local area, I am happy that it was convenient for the purpose of your visit. We look forward to welcoming you back soon.Kind Regards, Rut MartinezPiblic Relations
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"An OK stay."
21st December 2012, Davidbeharry2, Solihull, United Kingdom
Located right next to Aldgate East tube station, so excellent location for London travel in general. Clean and staff generally friendly. English Breakfast options could be greater, and drilling/repair work was being carried out prior to 9am in the room next to me, that was extremely poor from a customer service/relaxtion point of view. Value for money IF you book in advance, otherwise not.
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Management responseDear guest, Thank you so much for taking the time to write a review about your last stay.I was happy to know that you enjoyed the hotel and the services we provide.I was disappointed to read that you experienced that inconvenience at the hotel, I do apologize for it, since the works within the hotel are not due to start that early. We are working to improve our facilities, hence, to be able to satisfy our customers' requests.It is our hope to welcome you back in your next visit.Best RegardsRut MartinezPublic Relations
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"Good value base for exploring London."
15th December 2012, k_brown217, Nottingham, United Kingdom
Cleanliness - mouse at breakfast.Service - I did not get the room I requested weeks in advance, even though I informed them it was for a special occasion. Given a room with a very poor view and could not seen Gerkin as expected.Location- Area around Hotel is like a building site, but East Aldgate underground is only a few yards away. Value - ExcellentRoom - Between Travelodge and Premier Inn standard.Sleep Quality - Slept very soundly.Overall, if cost is the priority then a good place to stay.
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Management responseDear guest, I was deeply sorry to read about your experience at breakfast. We have addressed it and treated the issue with the utmost urgency. For the rest of your review, I am really glad that the service was up to your expectations.Please, for your next stay, if you would like to get a room with view, we would be more than happy to provide you one in the higher floors if we have it available. So please, request this to the Reception Team. It is my hope that you give us another opportunity to welcome you back. Best Regards, Rut MartinezPublic Relations
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"Poor value for money"
4th December 2012, Artur1234567890, Christchurch, United Kingdom
The rooms are small, you can hear what is happening in the room next door, there was some mould in the bathroom. You can forget about minibar or quick wifi. However on the plus side the location is perfect, restaurant is very nice and the food is really nice.
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Management responseDear guest, I was deeply sorry to read that the stay was not up to your expectations. I really apologise and we are taking the appropriate measures to prevent future occurrence.The Food & Beverage Team is happy that you enjoyed our services, and we are glad that the location was useful to you.It is our hope that you give us the opportunity to provide you with a hassle-free experience next time.Kind Regards,Rut MartinezPublic Relations
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"Overnight in the City"
3rd December 2012, 822Andy, London, United Kingdom
Cheaper and more comfortable than a cab back to Surrey after a late night, I always stay here if have a business dinner/evening event, it's great value for money and 5 minutes from the office in the morning.
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Management responseDear guest, Thank you for your positive review about your stays at out hotel.We want to thank you for your loyalty and we are delighted that you enjoy your stays. Thank you again for your feedback, we are looking forward to welcoming you back soon.Kind regards, Rut MartinezPublic Relations
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