Hotel - Novotel Hamburg City Alster
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Novotel Hotel

Hotel Novotel Hamburg City Alster

Luebecker Strasse 3 
22087 HAMBURG
GERMANY

887 reviews
TripAdvisor Rating Based on 887 reviews
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Select your dates 104.00 EUR

Hotel Novotel Hamburg City Alster

Mid-scale hotel for business or family trips

The central location and U-Bahn train station on our doorstep make the Novotel Hamburg City Alster hotel the ideal base in Hamburg. Enjoy the comfort of a 4-star hotel in the modern rooms and suites with a desk and free WiFi. Business travelers can relaxin the sauna after a meeting in our modern meeting rooms, while families will love our video games area. Novo2 looks forward to welcoming you ? it's an innovative combination of a lounge bar and eatery at your Novotel hotel.

Hotel extras
  • Modern restaurant with Mediterranean and Hamburg cuisine
  • Spacious, comfortable rooms with desk space and cable TV
  • Two children can stay in their parents' room free of charge
  • Fitness studio with steam bath, light breakfast served from 4am
  • A direct U-Bahn connection takes you to the old town in just nine minutes
This hotel is Planet 21 Silver
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed internet
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Breakfast buffet

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed internet
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Babysitting on request
  • Air conditioning
  • Languages spoken at the hotel
    • German
  • Hotel open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Fitness centre
  • Hammam
  • Babysitting on request

Catering

  • Breakfast buffet
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours
  • Snacks

Business services

  • 11 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Hotel - Novotel Hamburg City Alster

Luebecker Strasse 3
22087
HAMBURG
GERMANY

Tel: (+49)40391900
Fax: (+49)4039190190

Check-in from 15h00
Check out up to 12h00
Access and transport
  • U1, U3 : U1, U3, LUEBECKER STR
  • S1, S21, S11 : S1, S21, S11, BERLINER TOR
  • BREMEN At 130km / 80.79 miles
  • HAM FUHLSBUETTEL At 10km / 6.21 miles
  • LUEBECK At 60km / 37.29 miles
  • TRAVEMUENDE At 60km / 37.29 miles
  • HAMBURG AIRPORT At 10km / 6.21 miles
  • HAMBURG SUED At 4km / 2.49 miles
  • HAMBURG HBF At 1.5km / 0.93 miles

GPS : 53.558731, 10.024762

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • Superior Room
    Superior Room

    Work and relax in our Superior Rooms, with countless benefits such as a free minibar, free premium WIFI, free room service, tea/coffee-making facilities in the room, bathrobe, safe, separate toilet, shower and tub.

  • Suite
    Suite

    For an unforgettable stay! This spacious, well-designed Suite comprises a bedroom and living area... featuring free minibar, free premium WIFI, free room service, tea/coffee-making facilities in the room, bathrobe and Hi-Fi system.

  • Standard Room
    Standard Room

    Pure relaxation! Our comfortable Standard Rooms epitomize the sophisticated Novotel design, featuring minibar, free WIFI, desk, hair dryer, cable TV, coffee-making facilities, safe and separate toilet.

  • 210 rooms
  • 202 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 97 family rooms
  • 3 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Airconditioning
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Data port in room
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

NOVO² RESTAURANT Restaurant
Lunch 12:00 - 14:30
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner 18:00 - 21:30
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

NOVO² RESTAURANT Type of cuisine: International


The stylish decor and the light colors of the Novo² restaurant make it the perfect place to while away the hours. Delicious seasonal dishes and light snacks are served from 6.30am to 9.30pm.

Find out more and book
NOVO² BAR Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

NOVO² BAR


Open daily from 10AM to 1AM, the air-conditioned After Work Club is the perfect place to indulge in a spot of conversation with other guests. As a Premiere Sports Bar, we also show international sporting events and serve hot & cold snacks.

See all our restaurants and bars

Your meetings and events

Novotel Hamburg City Alster Meeting Room

Our meeting rooms


  • Number of meeting rooms: 11
  • Maximum size: 240 m2
  • Maximum capacity: 220
  • Maximum banquet capacity: 130

Our customer reviews for Novotel Hamburg City Alster

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating 4.0/5 Based on 887 reviews
andrewbD8400VP 2016/09/22
« Short stay in Hamburg »

The City Alster is ideally situated for Hamburg, sitting on top of the underground station, but only 8 minutes from the centre. The staff are excellent and the rooms very clean & neat. Breakfasts were superb, and the food in the restaurant was limited but well presented and tasty. I would recommend for a short stay location for Hamburg

2rst1 2016/07/24
« Great hotel, close to many good restaurants and the city centre. »

Good rooms, good beds and good breakfast. Ok walking distance to the city centre and all the great restaurants and shops in die Lange Reihe. Parking in basement (17Euros). Bikes for rent (12 Euros/day). Love to return!

Farhan S 2016/06/08
« Great place to stay »

All what you expect from a Novotel brand. The only problem was the huge amount of construction going on in the vicinity. This caused us to take a long time reaching the hotel when we arrived. However, once there, we ditched the car and used the subway system exclusively which is very convenient because the Subway entrance is literally a step away from the main entrance. Take the day pass and you can go anywhere in Hamburg easily via train/bus.

n37077 2016/02/04
« Typical Novotel: atypical »

This hotel is located a few minutes' train ride from the centre of Hamburg. It is immediately adjacent to one of the exits from the U-Bahn Line 1, and a couple of minutes from the other exit, which is also from Line 3. If you exit the U-Bahn and can't see the Novotel, look for the Novotel Suites sign in the distance and walk towards it, you'll some come across this Novotel. Check-in was quick, although despite booking a twin room I was allocated a double, which necessitated a trip back to reception. The room was a reasonable size, although I have stayed in Novotels with much larger rooms. The desk chair is rather quirky, and certainly would not be comfortable to use for any length of time. The toilet and bathroom are separate, which whilst more efficient if there is more than one person staying, creates a fairly unattractive toilet room. The bathroom had both a bath and shower and is surely a candidate to re-plumb next time this hotel is refurbished. LCAH benefits were recognised.

limon24 2015/10/26
« First bad experience with Novotel »

It was my first bad experience with Novotel due to the fact I was waiting for 1 hour to check in in spite of my reservation was full paid before. Then I was accommodated in low room rate for one night. In conclusion hotel points still not added to my account. BRGDS Dmitry P

Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear limon24, thank you for having taken your time to tell us about your experiences during your stay in our hotel. We are very sorry to hear about your inconveniences faced during your visit. We work hard to provide excellent service and normally make every effort to our guests to provide a second home away from home. We hope that you will give us another chance to better serve you in the near future and your next visit will be more pleasant as this one. Sincerly Yours team of Novotel Hamburg Alster

Karl-Erik M 2015/05/20
« Fresh and modern »

Small room for 3 adults, the new Accor/Novotel room fitting up is not optimal. Pretty good restaurant (dinner and breakfast), close to U-bahn, fresh and very clean, modern and nice. Good garage. Capacity of lifts not satisfactory.

Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear Karl-Erik M, we thank you very much for your review and your positive feedback after your stay in our hotel. Your impressions are very important for us that we can improve our quality in the future. We are looking forward to welcome you again very soon. Sincerly Yours team of Novotel Hamburg Alster

grahamn386 2015/04/12
« 1st time user »

Overall very happy with our 4 night stay at Novotel Hamburg Alster. It was a family trip, our family catching up with relatives in one our favourite cities. We were fortunate to be upgraded to suite from a superior and this really was a bonus for our family, settling the kids of an evening, etc.. The plus points for us (in no order): the soundproofed room - we had a room at the front and despite the building site over the road and the traffic, absolutely nothing could be heard with the windows closed; breakfast - excellent choice and very good quality; convenience for U-bahn; generally the staff were very friendly and helpful; cleanliness; the effort made to provide a family (friendly) feel. Negatives: These are small issues overall but the superior room is advertised as free minibar which actually means a single voucher for the bar (maybe I was being a little naive); the bar food menu was a little limited and this was accentuated when certain items were also unavailable and the restaurant was doing only a buffet service; I occasionally was made to feel like an inconvenience (maybe I was) by the bar staff in the evening when I also asked for a glass of milk for the kids (not on the menu and they had to go the kitchen).

Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear grahamn386, thank you very much for your detailled feedback after your stay in our hotel. We work hard to provide excellent service and normally make every effort to our guests to provide a second home away from home. Therefore we appreciate your sharing of your experiences. Your comments are very important to us. It is always a pleasure to receive positive but also critical feedback, so that we can improve the quality of our service. We would be very pleased if we can welcome you again very soon. Sincerly Yours team of Novotel Hamburg Alster

shawnbuck1 2015/03/23
« Handy in Hamburg »

A modern hotel well located next door to Lübeckerstrasse U-Bahn (metro) station which is 2 stops from the Hauptbahnhof (main station) and within a short walk of the bars and restaurants of Lange Reihe. The hotel rooms and décor is in the standard corporate Novotel style and the staff are very friendly and courteous. They have a quite funky bar that shows sport on a wide screen TV and serve very good cocktails. A good place to stay for business.

Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear shawnbuck1, thank you very much for your kind feedback after your stay in our hotel. It´s nice to hear that you enjoyed it being our guest during your business trip in Hamburg. We hope to see you again very soon. Sincerly Yours team of Novotel Hamburg Alster

RynioBJ 2014/10/15
« NOVOTEL's standard »

Very standard NOVOTEL, clean rooms, good facilities. Close to Hamburg's old town, which can be reached by subway from the station downstairs of the hotel. Friendly and competent staff. Good welcome for platinum level member.

Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear RynioBJ, thank you very much for your positive feedback and your praise to all of our employees. It´s nice to hear that you enjoyed your stay and our welcoming for your LeClub Platin Membership met your expectations. We hope you will visit us again very soon in Hamburg. Sincerly Yours Team of Novotel Hamburg Alster

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