Hotel Novotel Hamburg City Alster
Luebecker Strasse 3
Luebecker Strasse 3
The central location and U-Bahn train station on our doorstep make the Novotel Hamburg City Alster hotel the ideal base in Hamburg. Enjoy the comfort of a 4-star hotel in the modern rooms and suites with a desk and free WiFi. Business travelers can relaxin the sauna after a meeting in our modern meeting rooms, while families will love our video games area. Novo2 looks forward to welcoming you ? it's an innovative combination of a lounge bar and eatery at your Novotel hotel.
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Online check-in: Your arrival will be carefully prepared by our team
Fast check-out: Simply return your key
Fast check-out: Simply return your key
GPS : 53.558731, 10.024762
Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.
Work and relax in our Superior Rooms, with countless benefits such as a free minibar, free premium WIFI, free room service, tea/coffee-making facilities in the room, bathrobe, safe, separate toilet, shower and tub.
For an unforgettable stay! This spacious, well-designed Suite comprises a bedroom and living area... featuring free minibar, free premium WIFI, free room service, tea/coffee-making facilities in the room, bathrobe and Hi-Fi system.
Pure relaxation! Our comfortable Standard Rooms epitomize the sophisticated Novotel design, featuring minibar, free WIFI, desk, hair dryer, cable TV, coffee-making facilities, safe and separate toilet.
The stylish decor and the light colors of the Novo² restaurant make it the perfect place to while away the hours. Delicious seasonal dishes and light snacks are served from 6.30am to 9.30pm.
Open daily from 10AM to 1AM, the air-conditioned After Work Club is the perfect place to indulge in a spot of conversation with other guests. As a Premiere Sports Bar, we also show international sporting events and serve hot & cold snacks.
Reviews collected from customers who booked on AccorHotels.com
The City Alster is ideally situated for Hamburg, sitting on top of the underground station, but only 8 minutes from the centre. The staff are excellent and the rooms very clean & neat. Breakfasts were superb, and the food in the restaurant was limited but well presented and tasty. I would recommend for a short stay location for Hamburg
All what you expect from a Novotel brand. The only problem was the huge amount of construction going on in the vicinity. This caused us to take a long time reaching the hotel when we arrived. However, once there, we ditched the car and used the subway system exclusively which is very convenient because the Subway entrance is literally a step away from the main entrance. Take the day pass and you can go anywhere in Hamburg easily via train/bus.
This hotel is located a few minutes' train ride from the centre of Hamburg. It is immediately adjacent to one of the exits from the U-Bahn Line 1, and a couple of minutes from the other exit, which is also from Line 3. If you exit the U-Bahn and can't see the Novotel, look for the Novotel Suites sign in the distance and walk towards it, you'll some come across this Novotel. Check-in was quick, although despite booking a twin room I was allocated a double, which necessitated a trip back to reception. The room was a reasonable size, although I have stayed in Novotels with much larger rooms. The desk chair is rather quirky, and certainly would not be comfortable to use for any length of time. The toilet and bathroom are separate, which whilst more efficient if there is more than one person staying, creates a fairly unattractive toilet room. The bathroom had both a bath and shower and is surely a candidate to re-plumb next time this hotel is refurbished. LCAH benefits were recognised.
It was my first bad experience with Novotel due to the fact I was waiting for 1 hour to check in in spite of my reservation was full paid before. Then I was accommodated in low room rate for one night. In conclusion hotel points still not added to my account. BRGDS Dmitry P
Dear limon24, thank you for having taken your time to tell us about your experiences during your stay in our hotel. We are very sorry to hear about your inconveniences faced during your visit. We work hard to provide excellent service and normally make every effort to our guests to provide a second home away from home. We hope that you will give us another chance to better serve you in the near future and your next visit will be more pleasant as this one. Sincerly Yours team of Novotel Hamburg Alster
Small room for 3 adults, the new Accor/Novotel room fitting up is not optimal. Pretty good restaurant (dinner and breakfast), close to U-bahn, fresh and very clean, modern and nice. Good garage. Capacity of lifts not satisfactory.
Dear Karl-Erik M, we thank you very much for your review and your positive feedback after your stay in our hotel. Your impressions are very important for us that we can improve our quality in the future. We are looking forward to welcome you again very soon. Sincerly Yours team of Novotel Hamburg Alster
Overall very happy with our 4 night stay at Novotel Hamburg Alster. It was a family trip, our family catching up with relatives in one our favourite cities. We were fortunate to be upgraded to suite from a superior and this really was a bonus for our family, settling the kids of an evening, etc.. The plus points for us (in no order): the soundproofed room - we had a room at the front and despite the building site over the road and the traffic, absolutely nothing could be heard with the windows closed; breakfast - excellent choice and very good quality; convenience for U-bahn; generally the staff were very friendly and helpful; cleanliness; the effort made to provide a family (friendly) feel. Negatives: These are small issues overall but the superior room is advertised as free minibar which actually means a single voucher for the bar (maybe I was being a little naive); the bar food menu was a little limited and this was accentuated when certain items were also unavailable and the restaurant was doing only a buffet service; I occasionally was made to feel like an inconvenience (maybe I was) by the bar staff in the evening when I also asked for a glass of milk for the kids (not on the menu and they had to go the kitchen).
Dear grahamn386, thank you very much for your detailled feedback after your stay in our hotel. We work hard to provide excellent service and normally make every effort to our guests to provide a second home away from home. Therefore we appreciate your sharing of your experiences. Your comments are very important to us. It is always a pleasure to receive positive but also critical feedback, so that we can improve the quality of our service. We would be very pleased if we can welcome you again very soon. Sincerly Yours team of Novotel Hamburg Alster
A modern hotel well located next door to Lübeckerstrasse U-Bahn (metro) station which is 2 stops from the Hauptbahnhof (main station) and within a short walk of the bars and restaurants of Lange Reihe. The hotel rooms and décor is in the standard corporate Novotel style and the staff are very friendly and courteous. They have a quite funky bar that shows sport on a wide screen TV and serve very good cocktails. A good place to stay for business.
Dear shawnbuck1, thank you very much for your kind feedback after your stay in our hotel. It´s nice to hear that you enjoyed it being our guest during your business trip in Hamburg. We hope to see you again very soon. Sincerly Yours team of Novotel Hamburg Alster
Very standard NOVOTEL, clean rooms, good facilities. Close to Hamburg's old town, which can be reached by subway from the station downstairs of the hotel. Friendly and competent staff. Good welcome for platinum level member.
Dear RynioBJ, thank you very much for your positive feedback and your praise to all of our employees. It´s nice to hear that you enjoyed your stay and our welcoming for your LeClub Platin Membership met your expectations. We hope you will visit us again very soon in Hamburg. Sincerly Yours Team of Novotel Hamburg Alster
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