Hotel - Novotel Palembang Hotel & Residence
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Novotel Hotel

Novotel Palembang Hotel & Residence Hotel

Jalan R Sukamto No 8A  South Sumatera 
30127  PALEMBANG
INDONESIA

355 reviews
TripAdvisor Rating Based on 355 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Outdoor unheated pool
  • Fitness centre
  • Massage

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air Conditioning
  • SM BADARUDDIN II
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Other sports activities
    • Jogging track (Nearby)
    • Table tennis

Catering

  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24HRS
    • Opening hours : Week-end 24HRS

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 198 rooms
  • 47 non-smoking rooms
  • 6 family rooms
  • 12 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • High speed transmission line
    • Iron in room
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

Our customer reviews for Novotel Palembang Hotel & Residence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 355 reviews

anders661 2015/10/05
« Bad securities, we been robed in front of this hotel »

Two men with motorcycle robed us only 2 meter from the hotel exit gate at 21.20 on Tuesday 29 October 2015. No securities guard, no securities camera outside the gate. Not even security guard inside the gate. We lost one handbag, 2 wallets, 3 cellphones, money, passport, credit card & jewelries. No compensation from the hotel. Old hotel, need renovation. Expensive, overprice for food & drinks. The only good is the friendly staffs.

NOVOTEL PALEMBA... H, General Manager at Novotel Palembang Hotel & Residence, responded to this review

Dear Mr. Anders, Thank you very much for taking the time to share the comments and detailing problems you experienced and we are very concerned about what happened to you during your recent visit to Novotel Palembang. As we know that a crime can be happen anywhere and anytime even in place which we think is quite safe, but unfortunately the reality is not always the same as we expected, especially at the night time, along the public road we must remain vigilant. Actually, we have quite a lot of security officers, but only focus in the hotel area, do not cover the area of the sidewalk along the main road, and we apologize if on that night our security officer do not see the pillaging who happened to you. To anticipate that this problem does not recur in future, we have discussed internally to the department concerned to pay more attention and use your experience as a reference to improving the quality of service. And small thing that we can do on that day is facilitate and help you to go to police office and immigration office to make the incident report. Mr. Anders, Hopefully this experience is the first and last happened to you, and we hope that does not limit your desire to keep visiting the city of Palembang in the future. Thank you and look forward to welcoming you back to the warmth Sumatran hospitality at Novotel Palembang. Best regards, Rulvastina Randy General Manager

Filiplapaige 2015/08/08
« Very nice hotel »

Hotel is located next to a shopping center with several different restaurants. The pool in the hotel is excellent. There were not many people staying in the hotel so during the day we had the pool all to ourselves. The hotel has en excellent chinese restaurant. Breakfast is average. Our room was really nice and big. Price of the room is ok.

NOVOTEL PALEMBA... H, General Manager at Novotel Palembang Hotel & Residence, responded to this review

Dear Filiplapaige, Greetings from Novotel Palembang Hotel & Residence Thank you for staying with us during at Palembang. We are so glad to know that you enjoyed your stay at Novotel Palembang. I'll share your feedback to all my team, I believe that it will motivate them to always give the best service in the future. Once again thank you for your sharing thru TripAdvisor, hope to see you very soon Best regards, Rulvastina Randy General Manager

j_affendy 2015/06/01
« home awaaaay »

Overall satisfactory, the check-in slightly slow due to staff un-attentiveness..the room was satisfactory, quiet..best feature is the privacy & least is the gloominess ..or vice-versa, just can't put my finger on it..

NOVOTEL PALEMBA... H, General Manager at Novotel Palembang Hotel & Residence, responded to this review

Dear J_Affendy, Greetings from Novotel Palembang Hotel & Residence Thank you for choosing Novotel Palembang as your accomodation during stay at Palembang. We do apologize if there is something happen & didn't meet your expectation, especially when you were check in. I really appreciate for your comment thru TripAdvisor, so we can always make an improvement and give the best service in the future. Once again thank you & hope to see you very soon Best regards, Rulvastina Randy General Manager

Matthew A 2015/05/24
« A great business hotel »

Lovely spacious rooms with a tasteful decor. Staff attentive and available to assist when needed. A large swimming pool for a refreshing dip after a hot days work was bliss. A pleasant Hotel to stay in.

NOVOTEL PALEMBA... H, General Manager at Novotel Palembang Hotel & Residence, responded to this review

Dear Matthew A, Greeting from Novotel Palembang Hotel & Residence! Thank you for your positive feedback thru TripAdvisor. We are happy to know that you love the room, service and swimming pool as well. Your positive feedback means a lot for us, for sure your feedback will motivate my team to always give the excellent service in the future. Once again, thank you for choosing Novotel Palembang, and hope to see you very soon. Best regards, Rulvastina Randy General Manager

BBoelhasrin 2015/01/17
« Night @ Novotel Palembang »

The hotel was amazing. Spacious room, soft and comfortable the beds, fresh environment, delicious breakfast, complete facilities. All were obtained at a reasonable price, through membership in AccorAdvantagePlus

NOVOTEL PALEMBA... H, General Manager at Novotel Palembang Hotel & Residence, responded to this review

Dear Mr Bboelhasrin, Warmest greeting from Novotel Palembang Hotel & Residence Thank you for choosing Novotel Palembang as your accomodation during your stay in Palembang. We are glad that you enjoyed your stay with us. I will share your positive feedback to all my team and for sure it will motivate them to give the best service in the future. Once again, thank you for your feedback thru TripAdvisor and hope to see you again very soon. Best regards, Rulvastina Randy General Manager

Andy G 2014/05/08
« bit worn out »

The room seems worn out here and there. Furniture quality was in poor condition, wash basin and bath tub looks really old. And there were many mosquiotos in the room. However, breakfast was really good.

Wiecky L 2013/12/23
« Nice Hotel »

Overall the hotel is good, resort concept. Nice room but very slow internet connection. When check out, I ask the room key for my collection, but the staff didn't give and tell will charge fifty thousands rupiah.

992samuell 2013/10/19
« Poor maintenance »

The Lobby and the swimming pool is nice. As a member I have a free upgrade room from Superior to Deluxe, actually the room is the same except the view (very dissapointed). And the Aircon in the room is not cold, the TV remote not working, bathroom not clean, dust still in the table. I've plan to stay 2 nights, than cancel 1 night ... find another hotel with 4stars that newer, cheaper and more cozy

acaphelous 2013/08/25
« Spacious and comfortable hotel »

The receptionist was courteous, and was diligently provided answers to all questions I had. The room I was staying in, a superior room had an extra large bathroom and toilet, which was what I liked best. Walking distance to Palembang Mega Mall.

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