Hotel - Mercure Kuta Bali
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Mercure Hotel

Mercure Kuta Bali

Jalan Pantai Kuta 10 X  Br Pande Mas 
80361  KUTA
INDONESIA

1,293 reviews
TripAdvisor Rating Based on 1,293 reviews
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Select your dates 742500.00 IDR
Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
  • Wheelchair access
  • Outdoor unheated pool
  • Well-being
    • Jacuzzi
    • Massage
  • Golf course 9 holes

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
  • Wheelchair access
  • Air Conditioning
  • NGURAH RAI
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Well-being
    • Jacuzzi
    • Massage
  • Golf course 9 holes
  • Clay tennis court  (Nearby)
  • Beach and water sports (Nearby)
    • Boat excursions (Nearby)
    • Deep sea fishing/Sea fishing (Nearby)
    • Glass bottom boat (Nearby)
    • Jet skiing (Nearby)
    • Kayaking (Nearby)
    • Parasailing (Nearby)
    • Pedal boat (Nearby)
    • Rafting (Nearby)
    • Rowing (Nearby)
    • Sailing facilities (Nearby)
    • Snorkelling/Scuba diving center (Nearby)
    • Water skiing (Nearby)
    • Wind surfing facilities (Nearby)
  • Other sports activities (Nearby)
    • Bicycle hire facilities (Nearby)
    • Horse riding (Nearby)

Catering

  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 1 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
See all services

Nyepi/Silent Day-28 March 2017. Please note that check-in/check-out will not be possible on that day. The airport will be closed. Hotels in Bali will operate with limited activities and minimum lighting. Normal activity will resume at 6am, 29 March 2017.

Hotel location

Our rooms

  • 130 rooms
  • 8 non-smoking rooms
  • 8 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • Air conditioning
    • Emergency exit map
    • Free in-room mineral water
    • Web TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • WIFI in your room
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Kuta Bali

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.5/5 Based on 1,293 reviews

weimingl2017 2017/02/03
« Disappointing service »

Room was not ready at 2pm for check in and room was infested by mosquitoes. All of us were servely bitten. The bites were so bad that there were blisters. The staff were not service oriented and slow to react.

-ExSecMKBB-, General Manager at Mercure Kuta Bali, responded to this review

Dear weimingl2017, Thank you for taking the time to tell us about your experience at the Mercure Kuta Bali. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tony Andrianto General Manager

Mohd Zaharin A 2016/12/18
« Our 3rd trip to Bali »

One of the reason we choose this hotel is because of the strategic location. It is within walking distance to Beachwalk mall, 24 hours convenience store and Kuta beach just in front of the hotel entrance. We booked this hotel through accorhotels.com because I am member of Le Club AccorHotel. The airport pick-up service comes complimentary with this hotel under the Bali/Lombok promotion. The driver is very polite and friendly. When we arrived at the hotel for check-in we were greeted by the hotel staff at the lobby. The check-in process is smooth. The doorman help to assist us taking our bags to our room. I feel that the room's interior is a bit old though. Some of the room are under construction. May be it is about time to refresh the hotel room's interior. Overall it is clean and all the facilities are working. We received a "happy honeymoon" cake complimentary from the hotel which is very nice. There's variety of food selection for breakfast where they served western and local cuisine. The infinity pool view overlooking the sea is magnificent. We really enjoy our swim and looking at the breathtaking view. We also had a couple session for Javanese massage at the hotel spa. The masseuse were really good and friendly. After the spa we felt very relaxing. We did ordered the food from room service on our last night at the hotel. We had a local cuisine "Nasi Ayam Betutu" and local fried rice. The Nasi Ayam Betutu was delicious but the local fried rice is just normal to me. The check-out process was smooth as well. Overall we had a great and awesome time during our stay at this hotel.

-ExSecMKBB-, General Manager at Mercure Kuta Bali, responded to this review

Dear Mohd Zaharin A, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

TNT620002 2016/12/02
« Cheap and nice »

Just a stopover stay on way to Gili T. Was upgraded to a suite - always nice when this happens to an Accor club member - makes the club membership worthwhile. Room had great view over Kuta and Hard Rock Café. Bit of music noise but not too much.

MercurekutaBali11, General Manager at Mercure Kuta Bali, responded to this review

Dear TNT620002, Warmest greeting from Mercure Kuta Beach Bali... Thank you for your feedback. It is our pleasure to know that your stay with us had met your expectations. We would like to thank you for being one of Accors loyal membership as well. We are looking forward for your next stay with us Sincerely, Tony Andrianto General Manager

FGunawan 2016/10/13
« Convenient Location, Badly Needs Renovation »

The best feature of the hotel is undoubtedly its location: steps away from the beach, restaurants, convenience stores and the Beachwalk mall. Not many other good things to say about it unfortunately. This is an old property, and my feeling is renovation has been overdue. A double upgrade (thank you!) put me in a sea facing room, but it's so old it felt dirty. Rooftop pool is alright. While some were nice, I found that staff in general was lukewarm, especially considering it's Bali. Arranged airport drop-off car was prompt and I got to the airport in good time.

-ExSecMKBB-, Executive Secretary at Mercure Kuta Bali, responded to this review

Dear FGunawan, Thank you for bringing to our attention the problem you have encountered during your visit in our hotel. We sincerely hope that this experience will not impair your confidence in Mercure Kuta Beach Bali and that you will give us the opportunity of welcoming you again. Best Regards,

jensknab 2016/06/08
« Hotels gives a Sh... on accor advantage members »

I stayed in this Hotel as i wanted to benefit from my Accor Advantage Status. I suppose to be eligible for a late check out. In that Situation it was really needed, even it supposed to be free for me, the Hotel wanted to Charge 500 000 Rupiah. They just didnt care about my Status, even i discussed with them this matter.

MercurekutaBali11, Front Office Manager at Mercure Kuta Bali, responded to this review

Dear Jensknab, Warmest greeting from Mercure Kuta Beach Bali... First of all, thank you for staying with us at Mercure Kuta Beach Bali. Kindly accept our sincerest apology due to the inconvenience you had during your stay. We had done several actions to prevent same things happening again in the future and to ensure all the benefits for our loyal member are appreciated. Kindly contact us directly for your next visit and I'm ensuring you that it will be a wonderful one. Best regards,

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Select your dates 742500.00 IDR