Hotel - Grand Mercure Puka Park Resort
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Grand Mercure Hotel

Grand Mercure Puka Park Resort

42 Mount Avenue 
3546  PAUANUI BEACH
NEW ZEALAND

716 reviews
TripAdvisor Rating Based on 716 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in the communal areas (Paying)
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Swimming pool
    • Outdoor heated pool (Nearby)
    • Outdoor unheated pool
  • Fitness centre
  • Massage  (Nearby)
  • Babysitting on request

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in the communal areas (Paying)
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Babysitting on request
  • 100% non-smoking hotel
  • AUCKLAND
  • Languages spoken at the hotel
    • German
    • French
    • Dutch
    • Portuguese
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Outdoor heated pool (Nearby)
    • Outdoor unheated pool
  • Fitness centre
  • Massage  (Nearby)
  • Babysitting on request
  • Golf (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Nearby)
  • Outdoor tennis court
  • Beach and water sports (Nearby)
    • Boat excursions (Nearby)
    • Deep sea fishing/Sea fishing (Paying, Nearby)
    • Glass bottom boat (Paying, Nearby)
    • Kayaking (Paying, Nearby)
    • Snorkelling/Scuba diving center (Nearby)
  • Other sports activities
    • Bicycle hire facilities
    • Bike rack facilities
    • Boules/petanque

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 07:30 - 21:00
    • Opening hours : Week-end 07:30 - 21:00

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Enjoy the beauty of the New Zealand bush and choose from one of the 42 chalets all nestled into the native fauna. The terrain is steep in parts therefore please advise at the time of booking if you have any special requirements.

  • 48 rooms
  • 100% non-smoking hotel
  • 16 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Grand Mercure Puka Park Resort

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 716 reviews
colinr114 2017/06/12
« Enjoyable »

we certainly enjoyed our three nites . but found the king beds rather uncomfortable .. they could do with Toppers to cover the zip join, and at the same time make them softer.. Breakfast was delightful as it was a la carte...NOT the standard buffet. the dinner menu was very pleasing to the Palate, .From the moment we checked in, we were impressed with ALL staff. They were excellent in the way they handled their positions. The hillside was definitely a good work-out ....each time you return to your Chalets. All in all .. we would give 7

Bradley C, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hi Colin We are very please to hear you enjoyed our a la carte style breakfast and all the staff you have contacts with during your stay. We will check the condition of the mattress toppers moving forward as we all agree with needing a good nights sleep!

Theresa S 2017/04/02
« Puka Park »

Fantastic room in the trees, lovely views from restaurant and excellent service, food good but buffet on first night a bit mediocre; however we would recommend the hotel as the cost of the buffet was very reasonable

Bradley C, General Manager at Grand Mercure Puka Park Resort, responded to this review

Dear Theresa Thank you for reviewing your stay with us a Grand Mercure Puka Park. We are thrilled by your comments regarding the resort and excellent service. thank you for sharing

73P-Alex 2016/11/18
« Nice people....but so inefficient for the service... »

Room is gorgeous...staff is very friendly...but as a Platinum, I had to ask for the drink vouchers...and internet was only working in the lobby, no connection in the room. The small details do the difference, and here they failed, not even a compensation for it...I didn't ask, but pro-activity is not their quality. Sad as the property is lovely and the staff seems very nice.

bradleyconder, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hello 73P-Alex I am sorry that your experience did not meet your expectations; please accept my apologies on behalf of the resort. We value our loyalty members so its very disappointing for us to have under delivered for you. I am sorry we we unable to get your internet working to a speed that satisfied you. The WIFI is a new service to the resort and we are still working on a few minor details to get the best result for everyone. I will note that you have commended the rooms and staff, thank you for recognizing the positive elements in your stay.

Terri H 2016/05/19
« Stunning location »

We went for a long weekend for our first wedding anniversery. We had such a great time, the staff were fantastic. The room was beautiful and the setting is fantastic. The only downfall was the food. We ordered the Steak from their limited menu, our order was medium rare but arrived very well done. We sent it back and received another set which were still over done. The food prices are very steep for what you get, however the manager was kind enough to wipe our food bill for us due to the issues.

AccorVacationClub, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hello Terri H, thank you for spending your 1st anniversary with us. We hope to see you back again for many more special occasions. Regards, Scott Hartley General Manager

Crowey_12 2016/01/29
« Be prepared for steep hills »

Nice property, views across the water from the outdoor dining area are stunning. Staff were friendly and helpful. Chalets were clean and quiet, excellent bathroom facilities. Be aware the property is on a steep hillside so if you walk from lounge or restaurant to your chalet its a steep climb. Staff will drop you to your room by golf type buggy if you ask. Only thing I'd suggest is they clarify the address. Our confirmation said Puka Park Coromandel Peninsula with no reference to Pauanui at all so took some clarification to find it.

AccorVacationClub, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hello crowey_12, our driveway can certainly be character building, which is why we enjoy shuttling our guests around in our golf buggy. Thank you for the note on the address, we will check our how you booked and update the relevant source. Regards, Scott Hartley General Manager

Kotuku123 2016/01/24
« Testful Stay »

A very restful stay with attentive staff. Food was well presented in the restaurant with prompt service but the chef needs to learn to use salt in the cooking. The hotel complex is on quite a steep hill, so for older legs, you should ask for a room closer to the main complex. Perhaps they should put a flyscreen door on the room access to the deck area. The happy hour on the deck was a hit each night and the Jazz duo on the Wednesday night was excellent.

AccorVacationClub, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hello Kotuku123, thank you so much for your review and I'm happy to hear you had a restful stay with us. Our jazz nights throughout January have been fantastic and I can't wait for them to start again next Summer. Just so you know for next time, all of our chalets have wooden sliding flyscreens leading out to the balcony, they slide away behind the wall when not in use. Regards, Scott Hartley

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