Hotel address9 Western Gateway
Royal Victoria Dock
E16 1AB LONDON
How to reach the hotelGPS :N 51° 30' 27.22'' E 0° 1' 35.01''
Contact the hotel
- Tel. (+44)207/0552300
- Fax. (+44)207/0552310
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ibis London Excel Docklands - hotel reviews in London
Hotel code: 3655
Accorhotels.com customer reviews in partnership with TripAdvisor
"Good breakfast, room quite small"
24th February 2013, wpacLondon, London
I stay with my girlfriend, I thought that the room was a bit small for the price, apart from that the level of cleanliness was good, the bed was big and comfortable and the shower was quite good too.Overall it was good!View management response »
Management responseDear wpacLondon,I am pleased to read that you enjoyed your stay; the room was to standard and that you enjoyed our new beds. I do look forward to welcoming you back in the near future. With regards, Brian Opauka
"Well run hotel"
23rd February 2013, Vjhoegh, London, United Kingdom
When the price is right I will stay there any time.its a very nice location, and very easyto get to from Central London, and also many good restaurants and drinking places nearby .Unless you are going to an exhibition at the Excell do not stay here as prices becomeridiculousView management response »
Management responseDear Vjhoegh,I am pleased to read that you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind regards, Brian Opauka
"Great night's sleep!"
27th December 2012, LondonKathy1967, London
Wanted to stay local to work in North Greenwich to attend the Christmas party and not have to worry about getting home. The hotel was close to public transport and convenient for work and the hotel was clean, shower excellent and a good nights sleep was had. Would stay here again at this price.View management response »
Management responseDear LondonKathy,I am pleased to read that we met your expectations and we look forward to welcoming you back in the near future. With regards, Brian Opauka
"Cable Car Heaven"
22nd December 2012, Malcolm C, Oxford, United Kingdom
Convenient for Stratford Westfield, Emirates Air lIne and Greenwich and Cutty Sark. But it worth paying a little more for a more welcoming location.Reception and Restaurant staff very charming and helpful.View management response »
Management responseDear Malcolm C,I am pleased to read that our staff looked after you during your recent stay with us and we look forward to welcoming you back in the near future. With regards, Brian Opauka
3rd November 2012, jamminsammin, Liverpool, United Kingdom
The service was really helpful and the rooms were so lovely. It was roomy and the new beds they had were so comfy and relaxing. I haven't slept so well in a long time and it made me want to take the bed and hotel room back home with me! I will be staying here everythime I come to London from now on.View management response »
Management responseDear Jamminsammin,It is always a pleasure to read that our guests had an enjoyable and hassle free experience. And I am pleased to read that our new beds met your expectations. We look forward to welcoming you back in the future. With regards, Brian Opauka
16th October 2012, Stavanger, Norway
ust be the only hotell in London with staff that have sevére difficulties in understanding "Inglish".The hotel has a promise of service within 15 minutes, but this only occur if Y ou go down to the reception yourself! The restaurant that mostly serve micro-wave food, was closed on the friday I arived (only for french groups), without any warning or signage.Rooms has no fridge, no dustbin (there is one at the bathroom), no view (chech in at Novotel if You don"t have a fetish for backyards) and no parking.If You are visiting ExCel for a few days, the location is superb. otherwise avoid thisView management response »
Management responseDear Guest,Feedback from guests is important to us in order to improve on any short fall in our service or product. I am disappointed to read that the ibis product did not meet your expectations during your stay. With regards,Brian Opauka, General Manager
"Brilliant for Olympics"
10th September 2012, hansardtony, Birmingham U.K
Stayed here 1 night whilst attending olympic events at Greenwich and the Excel. Bedroom overlooking the river and O2 arena. Pleasant desk staff and atmospheric because of the olympians floating around. Decent enough breakfast.View management response »
Management responseDear Hansardtony,Thank you for your comments with regards to your recent stay at ibis London ExCeL-Docklands. I am pleased to read that you had a comfortable stay and we look forward to welcoming you back in the near future.With regards,
"IBIS Docklands great value"
25th July 2012, mulfreviews, London, United Kingdom
W had been to a music event at London Pleasure Gardens so this IBIS Hotel was nearby. It would also be a good location for anyone visiting the Excel Arena, Olympic Park or any London Dockland location. Good clean room, plently of room (due to it doubling as a room for disabled persons. An interesting bathroom booth in the corner, again specially designed for wheelchair users, excellent shower too! The bad was very comfortable and room not in a noisy location which helped. Recommended. Good value.View management response »
Management responseDear Guest,We are delighted that you enjoy your time with us at the hotel and it is particularly rewarding for us to receive such positive feedback. We look forward to welcoming you back. Thank you.Kindest regards,Mr. Jihed Lejmi
23rd July 2012, AlexToulon_France, Toulon, France
- Internet is not free!!!- It was very complicate to do the check-in, because they ask for a debit using the same bank card... we've needed call the manager.- Bar service is terrible. I've waited around 20min to get a bottle of water.
"One night stay."
15th July 2012
Hotel was clean and quiet. Staff were very helpful. Breakfast was good value for money. Short distance walk to nearest DLR station.View management response »
Management responseDear GuestGlad you had a good time at the Ibis London Excel Docklands! Hope to see you again. Kind regardsMr Jihed Lejmi
"A tour hotel"
11th July 2012, London, United Kingdom
They try hard, but you need to check what time the tours have booked breakfast if you want to compete! They need to have more staff in early to cope at timesView management response »
Management responseDear GuestThank you for taking the time to write a review about your recent visit to at the Ibis London Excel Docklands. We have noted your comments about the breakfast, which we are addressing. Please feel free to let us know immediately if you have any concerns during your stay in the future. Kind regards, Mr Jihed Lejmi
"Budget hotel Near City Airport"
10th July 2012, Manchester
Basic for business popular with groups of Students. Limited local amenities, good caribean restaraunt and weatherspoons type pub. OK at the price,wouldn't pay over the odds ie more than £90 per night.View management response »
Management responseDear GuestThank you for taking the time to write a review about your recent visit to at the Ibis London Excel Docklands. I look forward to welcoming you back soonKindest regards, Mr. Jihed Lejmi
"A great stay"
2nd July 2012, Vientiane, Laos
Its difficult to find fault with the Ibis as they provide good bedding and clean facilities, and really, when travelling for sight seeing, that is all you need. The bed is very comfortable and there were extra pillows provided, we slept very well! The toilet was funny as it was like a cabin in a ship, but it added a bit of eccentricity to the room which was nice. The towels were a little thin, but then again, I didnt expect to have luxury bath sheets. Overall it was a pleasant experience and I will continue to stay at Ibis hotels when necessary. If you want a little more luxury you can always go up to Sofitels and Mercures and Novotels, but at this time, the Ibis was exactly what I needed.The Ibis near the Excel is well situated (walking distance to DLR royal victoria station) and has amenities nearby that are open til 12 should you feel peckish late in the evening.My only issue is that I filled in a form at check in where i ticked that I would require assistance during evacuation (my mother has a pacemaker and is 70 and I was 8.5 months pregnant, and during our stay there was a fire alarm (later found out that it was from a tampered with alarm) and we were not provided any assistance at all, considering that they placed us on the 5th floor. It may have been more prudent if they placed us on the ground floor considering our status..but everything went without a hitch (the evacuation)..aside from this (which in the future, I will be the one to request for a 1st floor room) I fully recommend the ibis at excel docklands and will return there should I be in the area again.View management response »
Management responseDear GuestThank you for your very kind words. They are very much appreciated and my team will be delighted to hear that you enjoyed yourselves in the Ibis London Excel Docklands.we have noted your comments about the allocation of the room and the request for assistance in case of fire evacuation, which we are addressing. I look forward to welcoming you back at the Ibis London Excel Docklands. Kind regards, Mr Jihed Lejmi