Hotel - ibis London Excel Docklands
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Ibis Hotel Hotel

ibis London Excel Docklands Hotel

9 Western Gateway  Royal Victoria Dock 
E16 1AB  LONDON
UNITED KINGDOM

1,917 reviews
TripAdvisor Rating Based on 1,917 reviews
Best price guarantee
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From 69.00 GBP Non member rate
From 65.55 GBP Member's rate Members’ Rate, join while you book
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Select your dates 69.00 GBP
Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Public outdoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • 100% non-smoking hotel
  • EARLY CHECK IN FROM 9AM

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Public outdoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • 100% non-smoking hotel
  • EARLY CHECK IN FROM 9AM
  • Dry cleaning / Ironing

Catering

  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Copy/print service available
See all services

Hotel location

Our rooms

  • 278 rooms
  • 100% non-smoking hotel
  • 15 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Bathroom doors 32 inches wide
    • Radio in room
    • WIFI in your room
    • Direct dial telephone
    • Satellite/cable colour TV
    • Telephone
    • Crib on request
    • Shower
    • Toilets
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Our customer reviews for ibis London Excel Docklands

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 1,917 reviews

garyharman 2017/02/28
« Docklands Excel »

Hotel room was good, small as expected, but bathroom could be cleaner. Biggest issue was restaurant. Told we couldn't sit near fire exit incase we blocked it, then waited 15 mins and still no menu so we walked out. Nice meal with good service around the corner.

ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Thank you for your comments, we can assure you that the matter is being looked into and will be dealt with accordingly. Kind regards, Raman Julka [General Manager]

112garethf 2017/01/16
« Think the cleaner had a bad day »

Sadly the room was nice but the cleaning was poor. I found hair in the bed and on the bathroom wall, the sink was really dirty. The coffee cup also hadn't been cleaned that well. The room its self was a good size and quiet.

ibisexcel, Manager at Ibis London Excel Docklands, responded to this review

Dear Gareth Many thanks for taking the time to share with us your experience in ibis London Excel Docklands. I am really sorry to hear that the cleanliness of you room was not on our high standards, I can assure you I will share your comments with the team and follow up. Once again many thanks for your comments and we are looking forward to welcome you back in our hotel. Best regards Tania Gandarinho

anji534 2016/11/27
« 2 night stay at ibis hotel near Excel centre. »

Good location and minimal noise despite proximity to flights taking off and landing at London airport. Rooms comfortable with soundproofing and black out blinds albeit rather compact in size but as I was travelling alone that was fine. Breakfast added to my account gratis which was a nice surprise.

ibisexcel, Manager at Ibis London Excel Docklands, responded to this review

Dear Guest Many thanks for your feedback and I am glad to hear you had a good satay in ibis London Excel Docklands. We are looking forward to welcome you back in our hotel. Best Regards Tania Gandarinho

xlisa74x 2016/10/24
« Great hotel »

Would definitely stay again. Friendly and helpful staff very clean rooms. Nothing was too much trouble at all. Only ate there once but food was lovely and the lady serving was lovely. I cant recommend enough. Slightly out of way but i liked that rather than being in centre.

ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear xlisa74x, Wow! Thank you staying and I am pleased to read we exceeded your expectations and more importantly that the staff looked after you. Your recommendation is our biggest reward and we look forward to welcoming you back in the near future. Kind regards, Brian Opauka

Alananddave2014 2016/07/27
« poor breakfast »

Rooms always very clean and comfortable. The buffet breakfast was disappointing. Dried up food poorly cooked and scrambled egg looked grey. It was also cold. Thre's a cafe opposite which is more inviting

ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Alananddave2014, Thank you for taking the time to share your experience and I am pleased to read that our room product met your expectations however I am disappointed to read that we failed to impress with our breakfast offer during your stay. Feedback is important to us and I will follow up on your feedback. Once again, thank you for staying and I do hope we will be able to welcome you back in the near future. Kind regards, Brian Opauka

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