Hotel - Mercure Guarulhos Aeroporto Hotel
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Mercure Hotel

Mercure Guarulhos Aeroporto Hotel

Rua Barao de Maua 450  Centro  GUARULHOS - SP 
07012040  GUARULHOS
BRAZIL

802 reviews
TripAdvisor Rating Based on 802 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
  • Wheelchair access
  • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
  • Wheelchair access
  • INTERNACIONAL DE GUARULHOS
  • Languages spoken at the hotel
    • Spanish
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre

Catering

  • 1 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 16 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available  (Nearby)
See all services

Hotel location

Our rooms

Choose a Standard or Superior apartment, both with kitchen and pleasant decor.

  • 107 rooms
  • 40 non-smoking rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • WIFI in your room
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • Crib on request
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Full kitchen
    • Microwave in room
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Guarulhos Aeroporto Hotel

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 802 reviews

arnoRio 2015/11/27
« Very old fashioned hotel and in fact far from airport »

Airport hotel which in fact far far from airport itself, old fashioned with poor quality furniture and very cold atmosphere from reception to restaurant. Need a complete refurbishing. Very disappointing. Poor area as well for diner options. Would not go back.

Patrícia X, Gerente geral at Mercure Guarulhos Aeroporto Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to refurbishing from the restaurant and reception. Regards

curtoviajar 2015/08/18
« good »

The hotel has good location and free transfer from the airport to the hotel and it´s on time. The staff is ok, they didn´t explain how to use the elevator and it was others guests that helped us. Supermarket close to the hotel. Nice breakfast.

Patrícia X, Gerente geral at Mercure Guarulhos Aeroporto Hotel, responded to this review

Dear Guest, At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely,

Randall B 2014/11/18
« No Food At The Inn »

This is my second stay at this hotel. The first was on October 17, 2014 and what happened really was my fault and the staff tried to make things right. There was a notice in the elevator that the restaurant would be closed because of "fumigation" being the reason. I am diabetic and took my blood sugar and injected my calculated insulin only to find out that the restaurant was closed, a Friday night by the way. The staff downloaded a menus from a local pizza place that delivered. I ordered a Hawaiian Pizza, safe right ham, pineapple and even a pan style pizza. The crust was actually excellent, the ham large pieces and plenty of pineapple, trouble is no sauce on pizza in Brazil big surprise for an American. I went upstairs and ate some Pringles and a KitKat to make sure I didn't go low until the pizza came. At checkout they didn't charge me for any of the mini bar as a way to compensate. Now comes November 14, 2014 and at check in I specifically asked about food availability at the restaurant. The clerk informed me that one restaurant was open for lunch until 3:00PM and then the main restaurant opens again at either 7:00 or 7:30 I can't specifically remember. Again I take my blood sugar and inject the appropriate amount of insulin and go down to eat at the restaurant. NOT OPEN! I look around and the same nice staff member was their as the last time and was flabbergasted that they were closed as well. She pointed out that I could walk across a traffic circle to another hotel, oops it was raining, first time in almost 9 months in Sao Paulo. This time the room service was open? I ordered some pasta with a cognac bolognaise that was actually it was good. The next morning the restaurant was open for breakfast as it was on the 18th of October and again the bacon was cold, the eggs were cold the waffle were cold but, the butter was rock hard as it was served on ice. So if you stay at the Mercure Guarulhos Aeroporto Hotel, pack a lunch because anything, but the room service, either doesn't exist or is served cold. they do have a nice shuttle to GRU for R$7,00 that takes about 15 minutes and is really a no hassle that runs hourly. The hotel itself is very nice the rooms are nice and it stands up in every other way to the Mercure standards. But, no food at the inn when you really need it.

Patrícia X, Gerente geral at Mercure Guarulhos Aeroporto Hotel, responded to this review

Dear Mr. Handall, first of all I would like to apologize for what happen on your second stay, be sure that we took the correct matters to this not to happen again, and for the next year we will offer a different room service menu, also 24hours as today. Hope seeing you, regards.

MannuVilla 2014/07/13
« Good value for Le Club members »

During WORLD CUP weeks ,ACCORD hotels were the best option / always rooms at decent prices.this MERCURE location was no the exception,close to GUARULHOS airport ( avoiding the terrible trafic in Sao Paulo) Nice and friendly attention from the personal there... Facilities little below the standard of other MERCURE hotels.same with the breakfast buffet. One negative thing the " camarista" came to clean the room very late..(after 3 pm) I posted the cleaning card around 10.00am

Patrícia X, Gerente geral at Mercure Guarulhos Aeroporto Hotel, responded to this review

Dear guest, we would like to thank you for your comments, be sure that our housekepping staff were informed to prioritize rooms with the cleaning card. Regards

CB3789 2014/07/04
« Good airport hotel »

Good hotel for one night before flying, it even has a small pool for a swim before a long haul. However, do not expect much more: standard rooms, basic breakfast... A shuttle bus is available (free from the airport - 7 BRL to the airport). At the airport it is poorly indicated so we had to search for it for quite a while. in addition, it is a mini bus with very little storage so we spent about 15 min to manage to get all luggage in. Going to the airport the shuttle goes every hour so important to book it the day before. This hotel remains quite far from the airport about 15/20 mins drive (scaled to Sao Paulo this is ok but there should be closer options)

Patrícia X, Gerente geral at Mercure Guarulhos Aeroporto Hotel, responded to this review

Dear guest, thank you for sharing specially your impressions about our shuttle service, these sure will help others travellers. Regards

Michael D 2014/03/17
« no internet »

This was supposedly a hotel geared for business people but there was no wifi connection working in the rooms during our entire stay. The front desk staff did not seem to think this was a serious problem !

Patrícia X, Gerente geral at Mercure Guarulhos Aeroporto Hotel, responded to this review

Dear guest, these comments show us opportunities to do better, unfortunatelly in this period the internet operator was not working correctly, and be sure that we will look after show improvements on a next stay. Regards

Michael B 2014/01/15
« between average and very good »

good location for a stop over at the airport. shuttle service is good. hotel staff is nice but not many speak any other language than portuguese. nice apt hotel, clean even though furniture is getting old

Saddlersbucks 2013/11/09
« Perfect for an overnight stay »

We stayed here for only 4 hours as our flight to São Paulo was delayed by 5 hours. The hotel is around 15 minutes from the airport and runs a shuttle that leaves the airport on the hour and the hotel at 30 minutes past the hour there is a small charge for using this. The hotel is clean and the staff are friendly. We would recommend this hotel if flying from Guarulhos airport

Indiana_Jones_0815 2013/09/24
« Business hotel also good for families »

Though not offered by the booking website it was possible to stay all together (2 adults + 2 kides) in one apartment. The rooms were big enough for 1 night, very clean and the service was very good. The location is OK, about 20 bus minutes from the GRU airport in Guarulhos.

t0rbj0rn 2013/09/03
« Excellent option to spend a night before a flight »

We spent the night before our flight at Gaurulhos Airport with two small kids. The room was big, modern and clean. The view was fantastic from the 9th floor. The breakfast (not included) well worth the price and the van to and from the airport was on time. I really recommend Mercure for a good night's sleep.

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