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Mercure Belo Horizonte Vila Da Serra Hotel

Mid-scale hotel for business trips or leisure

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Practical information

    • High-speed internet
    • Wi-Fi at the hotel - Paying
    • Airconditioning
    • Automatic air control
    • Private indoor parking - Paying
    • Reduced mobility rooms: 2
    • Outdoor unheated pool
    • Outdoor playground for children
    • Sauna
    • Solarium
    • Fitness centre
  • Number of rooms: 111
  • Hotel location: In the mountains
  • Main point of interest: BH SHOPPING (0.60 km)

Mercure Belo Horizonte Vila Da Serra Hotel - hotel reviews in Belo Horizonte

Hotel code: 3625

Accorhotels.com customer reviews in partnership with TripAdvisor


Mercure Belo Horizonte Vila Da Serra Hotel: 4.0 out of 5 stars "Excellent option in BHZ"

30th March 2012, ArtCapella, Rio de Janeiro, Brasil

It's a nice new hotel with confortable rooms (without carpets) and well located if you're focusing your visit to Belo Horizonte on the NovaLima area. The hotel has an small but reasonable fitness center and a not so good internet w fi connection

View management response »

Management responseAgradecemos por nos contar sobre sua experiência no Mercure Belo Horizonte Vila da Serra. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Estamos em processo de mudanças de antenas e um novo contrato de internet dedicada para oferecermos uma internet de melhor qualidade.Atenciosamente,Flávia DorjóGerente GeralMercure Belo Horizonte Vila da Serra
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Mercure Belo Horizonte Vila Da Serra Hotel: 1.0 out of 5 stars "Very bad. Could not sleep at all."

5th July 2011, london

There was a generator by our room. Arrived from London after a 14 hours flight. noise kept us awake. We were too tired to complain. Arrived back next evening same problem. Told reception we were checking out due to noise. They did not offer to change us elsewhere nor gave us a discount. rude recepicionist. We wrote on your book.

View management response »

Management responseThank you for taking the time to tell us about your experience at the Mercure Belo Horizonte Vila da Serra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Flávia Dorjó PedraGerente GeralMercure Vila da Serra
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Hotel address

Alameda da Serra, 405
Vila da Serra (Nova Lima)
34000000 BELO HORIZONTE
BRAZIL

How to reach the hotel

GPS :S 19° 58' 41.48'' W 43° 56' 30.60''

Map and Itineraries
TomTom

Contact the hotel

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