Grand Mercure Singapore Roxy 4 stars

Customer review rating (ALL Rating) 4.2/5 5,897 reviews

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Grand Mercure Singapore Roxy - Image 1
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50 East Coast Road, Roxy Square, Marine Parade Rd, 428769 SINGAPORE, Singapore

Description

Hotel extras

  • Outdoor Swimming Pool

  • 576 spacious guest rooms from 345 sq.ft. (32 m²) onwards

  • Complimentary WiFi

  • Award-winning F&B outlets

  • Well-equipped Gym

Our accommodation(s)

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Hotel location

Grand Mercure Singapore Roxy

50 East Coast Road, Roxy Square, Marine Parade Rd
428769 SINGAPORE
Singapore

GPS:1.303559, 103.904625

Telephone
Fax +65 6344 8010

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  5,897 reviews

TripAdvisor Rating  4.0/5  5,706 reviews

Great stay for a staycation

Customer review rating 4.5/5

Ricardo C. Families - Confirmed reviews ALL

Had a pleasant staycation with family, great experience, perfect location near east coast park. Good breakfast and nice pool for a morning play activity with our baby

Dear Ricardo c., We very much appreciate your comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Ok

Customer review rating 3.5/5

David L. Couples - Confirmed reviews ALL

The suite rooms are not up to standard; the bathtub is in very bad shape. The curtains entirely not aligned to shield lights into the room. The cleanliness of the room is so far the best which I’m very pleased. I’m ACCOR MEMBER which was not taken care as a member with the above standard however the last manager able was to come in to settle a little to make us a little happy.

Dear Yoon Heng l., Thank you for taking the time to tell us about your experience at the Grand Mercure Singapore Roxy. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Bad experience

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

Regrettably, paid but neither of the guests were able to enjoy breakfast during their stay, prompting them to seek alternatives outside the premises. Being led by hotel to resolve the issue back and fro with booking.com..hotel bear no responsibility.

Dear Michelle F., Thank you for taking the time to tell us about your experience at the Grand Mercure Singapore Roxy. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Good stay as always

Customer review rating 4.5/5

Sonny D. Business - Confirmed reviews ALL

Hotel environment is very good and not to mention with staff hospitality that always made me feel like home. Thanks everyone and keep the good job.

Dear Sonny D., We very much appreciate your comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Great Stay

Customer review rating 4.0/5

Rahul T. Business - Confirmed reviews ALL

Overall it was really great experience great location and very friendly staff. Only suggestion would be to keep more tea, coffee, sugar and milk sachet in the room. Milk creamers were not enough and only two in the box. But overall great experience. Staff who cleaned my room was fabulous and did amazing job throughout my stay. Please pass on this commendation to staff assigned to jo job in my room number 1624. Look forward to staying with you again. REgards Rahul

Dear Rahul T., We very much appreciate your comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

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Other web-users rate our hotel

  • 1,591 reviews 9/10 Location
  • 2,527 reviews 6.9/10 Room
  • 2,500 reviews 8.7/10 Service
  • 92 reviews 4/10 WiFi
  • 1,075 reviews 6.6/10 Cleanliness
  • 713 reviews 4.9/10 Amenities
  • 639 reviews 6.6/10 Breakfast
  • 636 reviews 4.4/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.