Grand Mercure Singapore Roxy 4 stars

Customer review rating (ALL Rating) 4.2/5 5,889 reviews

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Grand Mercure Singapore Roxy - Image 1
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50 East Coast Road, Roxy Square, Marine Parade Rd, 428769 SINGAPORE, Singapore

Description

Hotel extras

  • Outdoor Swimming Pool

  • 576 spacious guest rooms from 345 sq.ft. (32 m²) onwards

  • Complimentary WiFi

  • Award-winning F&B outlets

  • Well-equipped Gym

Our accommodation(s)

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Hotel location

Grand Mercure Singapore Roxy

50 East Coast Road, Roxy Square, Marine Parade Rd
428769 SINGAPORE
Singapore

GPS:1.303559, 103.904625

Telephone
Fax +65 6344 8010

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  5,889 reviews

TripAdvisor Rating  4.0/5  5,706 reviews

Room is old

Customer review rating 3.0/5

Cheryl Families - Confirmed reviews ALL

I will start with cons. The in-room design is quite old, should consider refurbish the bathroom. I stayed at 1203. From time to time, I can smell the stinky toilet. There's not enough fixtures in the bathroom for hanging towels etc. Corners of the room were dusty and food crumbs left. Swimming pool is quite small. Not relaxing and it's too busy even on weekdays. Pros that I will recommend. Its location. You have very good selling point, having train station outside of your hotel. I've enjoyed the other amenities like laundry room and vending machines. The reception was very prompt.

Dear Ms Pui Kwan S., Thank you for taking the time to tell us about your experience at the Grand Mercure Singapore Roxy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elizabeth Chia Front Office Manager Grand Mercure Singapore Roxy

good stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

friendly check in , clean room , breakfast every morning greeted with a smile

Dear Ms Urs Pius O., We very much appreciate your comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elizabeth Chia Front Office Manager Grand Mercure Singapore Roxy

Great service and Facilities

Customer review rating 4.5/5

Trudi T. Business - Confirmed reviews ALL

I spent 5 days here delivering a workshop. I experienced great service as a guest and the workshop host. The food is excellent. The rooms are clean and well maintained. The location was convenient for trips out in the evening.

Dear Ms Trudi T., We very much appreciate your comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elizabeth Chia Front Office Manager Grand Mercure Singapore Roxy

Well located, excellent stay

Customer review rating 5.0/5

Dzul S. Families - Confirmed reviews ALL

Stayed at the hotel with my wife and 5 kids and all staff were really helpful and friendly. Easy access to food stalls and Parkeay Parade. Great choice

Dear Mr Dzulfadli S., We very much appreciate your comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elizabeth Chia Front Office Manager Grand Mercure Singapore Roxy P.S. If your time permits, we would very much appreciate if you could post your review also on TripAdvisor: www.tripadvisor.com Thank you!

Good stay

Customer review rating 4.5/5

Johnson C. Business - Confirmed reviews ALL

Overall the experience was good.

Dear Mr Tong Seng Johnson C., We very much appreciate your comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elizabeth Chia Front Office Manager Grand Mercure Singapore Roxy

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Other web-users rate our hotel

  • 1,597 reviews 9/10 Location
  • 2,538 reviews 6.8/10 Room
  • 2,511 reviews 8.6/10 Service
  • 93 reviews 3.9/10 WiFi
  • 1,083 reviews 6.6/10 Cleanliness
  • 722 reviews 4.9/10 Amenities
  • 644 reviews 4.5/10 Vibe
  • 643 reviews 6.6/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.