Hotel address121 Sheikh Hamad Causeway
PO box 11073
How to reach the hotel
Contact the hotel
- Tel. (+973)17/298008
- Fax. (+973)17/298338
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Novotel Bahrain Al Dana Resort - hotel reviews in Manama
Hotel code: 3600
Accorhotels.com customer reviews in partnership with TripAdvisor
1st July 2013, EMADRiyadh, Riyadh
Hotel arranged in ahard way.Access to the room takes a long time because you will be lost between the corridors of the hotel.Good swimming pool and a good appearance on the beachOld furniture but bed quality acceptableView management response »
Management responseWe would like first to thank you for having chosen Novotel Al Dana during your last visit to Bahrain. We always make every effort to provide a superior service experience for every customer; therefore your feedback is very important to us.I am sorry that your experience did not fully meet your expectations and you had have difficulties of finding your room, please allow me to express my sincerest apologies.We advise our guests to use the signages that are placed all over the hotel to indicate the rooms and outlets directions.We look forward to welcoming you again at Novotel Al Bahrain.Yours sincerely,Pierre GaudouGeneral Manager
"Good Hotel, Bad management!"
30th June 2013, Faisal B
We stayed for 2 nights in Junior SuitePositive Experience:1- The size of the room is big. 2- The Balcony view is wonderful. 3- The room looked very nice. 4- The swimming pool is perfect. Negative experiance:1- We asked for sheet & Blanket to cover the dirty Sofa-bed at 10pm, and it took house keeping 2 hours to bring them (kids were already sleeping).2- Room-service didn't know there is a microwave in our room, when we told them that we want to microwave our food until we found out by ourselves. 3- The Staff were not initiative, and always acted like they are clueless. 4- House keeping button on the phone does not work. 5- The bed in the Sofa was dirty. 6- The shower water pressure was very weak. 7- We were unable to use the xbox because the games were lost. 8- Check-in is too late (3pm), and check-out is too early (12pm).View management response »
Management responseThank you for taking the time to tell us about your experience at the Novotel Manama Al Dana. We always strive to provide a superior service experience for every customer; therefore your feedback is very important to us.I am sorry that your experience did not fully meet your expectations; please allow me to express my sincerest apologies.Each and every point you raised have been investigated and strong actions been put in place starting with the efficiency, speed of service and orders delivery of different departments, we put an accent to emphasize and make sure that all personnel have enough information to assist our guests and facilitate their stay.Although, we cannot totally erase from your memory what did not happen on this occasion. It is extremely important for me that you give us another chance to demonstrate the true level of service which is standard at the Novotel Al Dana Bahrain.Yours sincerely,Pierre Gaudou General Manager
19th November 2012, HSamer, Dammam, Saudi Arabia
Nice Place for families near beach, especially for kids who love to play with sands.This is our second time there and all of us are happy with it. I advise to visit.do not miss this place.The Breakfast was ok, not so rich but acceptable.View management response »
Management responseThank you for taking the time to give us your kind appreciation about your stay at Novotel Al Dana and rest assured that we very much appreciate your positive comments. As positive feedback from satisfied guests is our greatest reward, I have shared them with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. We look forward to welcoming you again in Bahrain.Yours sincerely,Pierre GaudouGeneral Manager
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Hotel classifications (1 to 5 stars for France) correspond to criteria laid down by local regulations.