Hotel ibis Paris Bastille Faubourg Saint Antoine 11th
13 Rue Trousseau
13 Rue Trousseau
The ibis Paris Bastille Faubourg Saint Antoine hotel is located in a dynamic district in the center of Paris, close to the Gare de Lyon, the Gare de Bercy, the Bercy Arena and the Bastille. The hotel gives you direct access to the Louvre museum, the Champs Elysées, the La Défense business district and the Marais. Enjoy a spot of relaxation with our terrace, 24-hour snack service and hotel bar. The hotel also has a private paying car park available by reservation
The ibis Paris Bastille faubourg, situated in full center of Paris, is the ideal falling point for a Parisian trip. You are close to main train stations and public transport. You can joint the Bastille district in 10 min by foot
Our family rooms with Sweet Bed by ibis bedding are the ideal way to relax after visiting Paris, the Zoo de Vincennes, shopping on the Grands Boulevards or even after a concert at the Opéra Bastille or the Zénith de Paris
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Online check-in: Your arrival will be carefully prepared by our team
Fast check-out: Simply return your key
Online check-in: Your arrival will be carefully prepared by our team
Fast check-out: Simply return your key
GPS : 48.851689, 2.378806
Equipped with the new "Sweet Bed by ibis" bedding, the practical and inviting ibis room boasts all the features you want most: a double bed, desk, Internet, TV with all the main channels and a bathroom.
Featuring the new Sweet Bed by ibis bedding, the new family room offers total comfort: double bed and double sofa bed, desk, Internet, LCD TV, all the main channels and a bathroom with bathtub.
The practical and inviting ibis room, with the new Sweet Bed by ibis bedding, has everything you need to enjoy your stay: double bed, single bed, desk, Internet, TV with all the main channels and a bathroom.
Enjoy a selection of international drinks and beers at the bar or in your room. Snacks or light bites can also be ordered to enjoy in the bar or in your room 24 hours a day, 7 days a week.
Reviews collected from customers who booked on AccorHotels.com
I will be brief because it is not worth wasting time commenting. We arrived at the hotel at night and the receptionist was rude. He didn't had knowledge of the own loyalty program by Accor, and I just received a bottle of water as a welcome drink after a long "fight" with the receptionist to teach him what was the Le Club! Breakfast OK, room cleanliness OK, considering that we were in Paris. I requested late check-out until 14:00, when I returned to the hotel at 13:00 the same receptionist who said OK informed that I would no longer have the late check-out until 14:00 and I should vacate the room immediately, because they would need to wipe for the next guests! No more comments!
This is a typical Ibis located in a quiet street in a great area of Paris. We have stayed here before and love it for this reason. However, on this occasion, we arrived to be told that renovation work was taking place on the 2nd floor during the daytime. When we got to out 4th floor room the noise could have been next door it was so loud. We had to go straight out. It started again at 8.30 each morning (inc Sat). don't know what time it finished as we stayed out until after 6pm each day. My problem is not that renovation is occurring, but that, having paid in full in advance to get a good rate, we were not forewarned or offered a refund or a room in a different Ibis. This is a poor way to treat loyal customers. The room itself was very clean and comfortable and the staff are always v. friendly and helpful. Will be interested to see if Accor contact me to discuss the issue
The hotel area is very nice, close to good cafés and cool restaurant. It's like an up and coming hip area. It feels very safe in the area. Room is fine, clean and does what it say. One suggestion is to clean the air conditioning system as we feel that air quality is not very good. Also there is no tea making facility in the room, but if you ask the reception, they will give you hot water in a cup. Not very convenient.
Dear Jennay, Thank you so much for having stayed with us and taking the time to review us, as well. We are more than happy to have read that your stay was a perfection with us. We all hope to see you again soon and have a great August. Kind regards
This hotel is close to the end of the A4 motorway in eastern Paris and has a garage which you can book ahead by giving them a call. The rooms and bathrooms are smallish but clean, functional and quiet, There are two metro stations close by as well as the Gare de Lyon train station. There's also a shuttle bus which will take you to Orly or Charles de Gaulle airport if you ask at reception ahead of time. The 11ième arrondissiment is lively with lots of restaurants and bars with lots of people in the streets in the evening. It feels safe. The hotel does a self-service breakfast which is adequate. Safety boxes for valuables are available next to reception. Otherwise, snacks and drinks are available if required. The staff are friendly and helpful.
Everything was almost perfect. Nothing to complain about Everything was almost perfect. Nothing to complain about Everything was almost perfect. Nothing to complain about Everything was almost perfect. Nothing to complain about
Fair location (5-minute walk to subway) and rooms (comfortable and clean, but tiny). Horrible service. Front desk has much to learn about how to treat a customer. Dealing with them was like walking on eggshells all the time, from reservation to check-out. I received a email saying no reservations would be kept for arrival after 18:00. After a few arguments they granted arrival after 18:00. On most hotels a credit card warranty would be enough to keep a stay, but I had to pay on the second night (on a three night stay). Payment was done with Le Club Accor vouchers (paid more vouchers than the total stay). As Platinum customer on Le Club Accor I have a Welcome Drink, Early Check-in and Late Check-out. On other hotels they offered me all the 3 above. On this hotel I had to ask for late check-out, which, as later I found out, was granted only for 1 room (even though I was very specific about the 2 rooms). Treatment quite different from ibis Milano Centrale, where I was granted late check-out for all my 3 rooms. We came back to the hotel for check-out just to find out that our luggage was taken from 1 room. Still I had to pay a late check-out fee. Paris have lots of touristic and beautiful places. People go there to see this places and spent money on souvenirs, shopping, restaurants and hotels. People go there and spent! It is a fact! What does it cost offer a good service so people can come back again?
Dear Rodrigo, Thank you for taking the time to tell us about your experience at the ibis Paris Bastille Faubourg Saint Antoine. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emmanuel LELOUP General Manager
The big quality of this hotel is the reception employees, especially Joana, who could speak in many languages, including mine (portuguese) and was all the time very kindness and ready to help with a very sort of information. However the room is too strait to move on inside it and isn't given to us face towel. The breakfast was very good and also the location, near of a metro station and of the Place de la Bastille.
My husband and I have stayed at the Ibis Saint Antoine several times, most recently July into August 2014, accompanied by our entire family (10 people, including 3 young children ages 5, 7 & 9). As usual, every person on the hotel team was friendly, cheerful and helpful. Our boys were full of high spirits and sometimes overly tired (15 days of family vacation in Normandy, the Loire and Paris will do that to anyone!). The 2-level family room was delightful, with the added bonus of an in-room safe. Our 4 rooms were all close to each other, and as always, clean and comfortable. The double rooms had been renovated with lovely new showers, but, of course, are compact Ibis standard rooms. The beautiful terrace is a great place to sit and relax. The neighborhood is comfortable with tons of cafés, boulangeries, the Aligre marché, shops, parks, Métro and bus stops, Place de la Bastille and Place de la Nation all steps away. The location is not in the center of the main tourist circuit, which to us is a big plus. We will return.
Thank you so much for sharing your experience and for your nice comments. It is a really pleasure to know that you and your family enjoyed your stay with us. We are very happy to know that you like the renovated rooms. It is great because we will continue the renovation. All the staff will be pleased to welcoming you back in the near future. Our best wishes and see you very soon. Maria LONGUEVILLE Assistant Manager
While hotel may be a little away from main areas we found it OK as we walked to Bastille Metro station because it was the main link to other services and on some days walked all the way to the main tourist areas. Hotel near some eateries and real benefit is a coin operated laundry within close proximity. Bed was very comfortable and staff were always prepared to help with Metro advice to get to attractions. For price compared to hotels nearer to the action we were more than happy to stay here and would do so again.
Dear Client, Thank you for sharing your opinion following your stay at Ibis Bastille Faubourg Saint Antoine, I'm glad to read that you did apreciate our staff attitude and service, as well as the location ! Hope we will have the pleasure to welcome you again at Ibis Bastille Faubourg Saint Antoine. Kind regards, Tatiana Cvetkovski General Manager
Decent no frills hotel in a good location. The family room we had was a bit tight on space with two teenagers, but weren't in it much as too busy seeing the city. Excellent breakfasts and nice garden.
Dear Mark, Thank you very much for taking the time and publishing your review on TripAdvisor following your recent stay with us. Your review is very important for us! I am happy you found our hotel functional and good located and that you appreciate our breakfast. We hope to have the pleasure of welcoming you back at Ibis Bastille Fbg Saint Antoine hotel. Best regards, Maria LONGUEVILLE Assistant manager
The staff made the stay. They were friendly and helpful. The area is not as touristy as others. There is a great market nearby and good restaurants. The hotel has a lovely enclosed garden. On subway line 8 which is ideal for all the sites!
Thank you very much for taking the time to share your wonderful experience in the Ibis Bastille Fg St Antoine Paris. Our team will really enjoy reading you! Do not hesitate to contact me if you decide to come back to Paris. It will be our pleasure to welcome you back. Merci beaucoup! Tatiana Cvetkovski Manager
It's not the Ritz, but the rooms were clean, the beds were comfortable, the room was sizable enough for moving around and the staff was tremendously pleasant and helpful. We got a great deal ahead of time for 3 of us friends (2 room deal) and found the price excellent.
Thanks very much for your fantastic review and for sharing it with everyone. For our job it's very important to know that our guest are happy with the service received . We know that we are not the Ritz but, we try to improve the best service that we can :-) Be advise that the Best available rates atre always on our web side and usually it's better to book in advance. We hope to see you soon again! Kindest regards, Tatiana Cvetkovski Manager
The Ibis Bastllle St Antoine in Paris is a good choice for quiet accommodation within easy travelling distance of the main international train stations. The newly renovated room had a loft with a large and comfortable bed while the lower area had two single beds. Service was efficient while the buffet breakfast offers a satisfying choice at a reasonable cost. It was a very good choice for a family of three.
Dear Guests, We very much appreciate your comments regarding your stay at the Ibis Paris Bastille Faubourg Saint Antoine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Hope to welcome you back you very soon! Sincerely, Maria Longueville Assistant manager
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