Hotel - ibis Paris Bastille Faubourg Saint Antoine 11th
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Ibis Hotel Hotel

ibis Paris Bastille Faubourg Saint Antoine 11th Hotel

13 Rue Trousseau 
75011  PARIS
FRANCE

814 reviews
TripAdvisor Rating Based on 814 reviews
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Select your dates 75.65 EUR
Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Wireless Internet connection
    • WIFI in your room
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Rooms for guests with reduced mobility- Contact the hotel
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Languages spoken at the hotel
    • Spanish

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Wireless Internet connection
    • WIFI in your room
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Rooms for guests with reduced mobility- Contact the hotel
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Languages spoken at the hotel
    • Spanish
  • Reception open 24 hours a day
  • Dry cleaning / Ironing

Catering

  • 1 bar(s)

Business services

  • Web corner
See all services

Hotel location

Our rooms

  • 71 rooms
  • 61 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 5 family rooms
  • Crib on request
    • 220/240 V AC
    • Airconditioning
    • Data port in room
    • Emergency exit map
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Bouquet TV Canal+ and Canalsat
    • Crib on request
    • RJ 45 outlet
    • Bathtub
    • Toilets
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Our customer reviews for ibis Paris Bastille Faubourg Saint Antoine 11th

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 814 reviews

P422AUjohnb 2016/10/18
« Exellent location »

This Hotel is in a very good location near restaurants, bars and the Aligre market. The rooms are exellent especially the very confortable beds. staff are friendly and helpful. Location is particularly good for variuos transprt options giving acess to all of Paris highly recommended

Danilo R 2016/07/11
« Non sense staff! »

I will be brief because it is not worth wasting time commenting. We arrived at the hotel at night and the receptionist was rude. He didn't had knowledge of the own loyalty program by Accor, and I just received a bottle of water as a welcome drink after a long "fight" with the receptionist to teach him what was the Le Club! Breakfast OK, room cleanliness OK, considering that we were in Paris. I requested late check-out until 14:00, when I returned to the hotel at 13:00 the same receptionist who said OK informed that I would no longer have the late check-out until 14:00 and I should vacate the room immediately, because they would need to wipe for the next guests! No more comments!

2015/11/04
« Great location but v noisy at present »

This is a typical Ibis located in a quiet street in a great area of Paris. We have stayed here before and love it for this reason. However, on this occasion, we arrived to be told that renovation work was taking place on the 2nd floor during the daytime. When we got to out 4th floor room the noise could have been next door it was so loud. We had to go straight out. It started again at 8.30 each morning (inc Sat). don't know what time it finished as we stayed out until after 6pm each day. My problem is not that renovation is occurring, but that, having paid in full in advance to get a good rate, we were not forewarned or offered a refund or a room in a different Ibis. This is a poor way to treat loyal customers. The room itself was very clean and comfortable and the staff are always v. friendly and helpful. Will be interested to see if Accor contact me to discuss the issue

jkuhi 2015/08/28
« Paris hotel rate »

great room price and a good location to most attractions in Paris. The breakfast for 11 euro was not the best I have had at an Ibis hotel. Only hot food was boiled egg. In Ireland the cold breakfast was 6 euro, This was basically a cold breakfast and should have been less money.

jennyay 2015/07/30
« An ibis hotel in a nice district »

The hotel area is very nice, close to good cafés and cool restaurant. It's like an up and coming hip area. It feels very safe in the area. Room is fine, clean and does what it say. One suggestion is to clean the air conditioning system as we feel that air quality is not very good. Also there is no tea making facility in the room, but if you ask the reception, they will give you hot water in a cup. Not very convenient.

GMTROUSSEAU, Responsable commercial at Ibis Paris Bastille Faubourg Saint Antoine 11eme, responded to this review

Dear Jennay, Thank you so much for having stayed with us and taking the time to review us, as well. We are more than happy to have read that your stay was a perfection with us. We all hope to see you again soon and have a great August. Kind regards

Scotlady67 2015/05/05
« Practical, no-frills hotel »

This hotel is close to the end of the A4 motorway in eastern Paris and has a garage which you can book ahead by giving them a call. The rooms and bathrooms are smallish but clean, functional and quiet, There are two metro stations close by as well as the Gare de Lyon train station. There's also a shuttle bus which will take you to Orly or Charles de Gaulle airport if you ask at reception ahead of time. The 11ième arrondissiment is lively with lots of restaurants and bars with lots of people in the streets in the evening. It feels safe. The hotel does a self-service breakfast which is adequate. Safety boxes for valuables are available next to reception. Otherwise, snacks and drinks are available if required. The staff are friendly and helpful.

GMTROUSSEAU, Directeur général at Ibis Paris Bastille Faubourg Saint Antoine 11eme, responded to this review

Dear Guest, Thanks a lot for your comment about the hotel. We hope to see you another time in Paris Best regards Emmanuel LELOUP General Manager

correuandorra 2015/04/23
« Very good »

Everything was almost perfect. Nothing to complain about Everything was almost perfect. Nothing to complain about Everything was almost perfect. Nothing to complain about Everything was almost perfect. Nothing to complain about

GMTROUSSEAU, Directeur général at Ibis Paris Bastille Faubourg Saint Antoine 11eme, responded to this review

Dear Guest, Thanks a lot for your comments. I hope to see you another time in Paris Best regards Emmanuel LELOUP General Manager

KevinM_scot 2015/04/11
« Great friendly hotel for families »

The quad rooms on the 7th floor are excellent for a family of four. Good continental breakfast here too. Quiet and well run hotel with friendly staff. The double is a sofa bed but it's fine for a short stay.

Rodrigo W 2015/01/18
« They are supposed to be in the catbird seat »

Fair location (5-minute walk to subway) and rooms (comfortable and clean, but tiny). Horrible service. Front desk has much to learn about how to treat a customer. Dealing with them was like walking on eggshells all the time, from reservation to check-out. I received a email saying no reservations would be kept for arrival after 18:00. After a few arguments they granted arrival after 18:00. On most hotels a credit card warranty would be enough to keep a stay, but I had to pay on the second night (on a three night stay). Payment was done with Le Club Accor vouchers (paid more vouchers than the total stay). As Platinum customer on Le Club Accor I have a Welcome Drink, Early Check-in and Late Check-out. On other hotels they offered me all the 3 above. On this hotel I had to ask for late check-out, which, as later I found out, was granted only for 1 room (even though I was very specific about the 2 rooms). Treatment quite different from ibis Milano Centrale, where I was granted late check-out for all my 3 rooms. We came back to the hotel for check-out just to find out that our luggage was taken from 1 room. Still I had to pay a late check-out fee. Paris have lots of touristic and beautiful places. People go there to see this places and spent money on souvenirs, shopping, restaurants and hotels. People go there and spent! It is a fact! What does it cost offer a good service so people can come back again?

GMTROUSSEAU, Directeur général at Ibis Paris Bastille Faubourg Saint Antoine 11eme, responded to this review

Dear Rodrigo, Thank you for taking the time to tell us about your experience at the ibis Paris Bastille Faubourg Saint Antoine. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emmanuel LELOUP General Manager

Denise D 2015/01/09
« Denise »

The big quality of this hotel is the reception employees, especially Joana, who could speak in many languages, including mine (portuguese) and was all the time very kindness and ready to help with a very sort of information. However the room is too strait to move on inside it and isn't given to us face towel. The breakfast was very good and also the location, near of a metro station and of the Place de la Bastille.

GMTROUSSEAU, Directeur général at Ibis Paris Bastille Faubourg Saint Antoine 11eme, responded to this review

Dear Denise, I inform Joana about your comment. I hope to see you another time in Paris Regards Emmanuel LELOUP General Manager

Bev S 2014/08/08
« Still our favorite »

My husband and I have stayed at the Ibis Saint Antoine several times, most recently July into August 2014, accompanied by our entire family (10 people, including 3 young children ages 5, 7 & 9). As usual, every person on the hotel team was friendly, cheerful and helpful. Our boys were full of high spirits and sometimes overly tired (15 days of family vacation in Normandy, the Loire and Paris will do that to anyone!). The 2-level family room was delightful, with the added bonus of an in-room safe. Our 4 rooms were all close to each other, and as always, clean and comfortable. The double rooms had been renovated with lovely new showers, but, of course, are compact Ibis standard rooms. The beautiful terrace is a great place to sit and relax. The neighborhood is comfortable with tons of cafés, boulangeries, the Aligre marché, shops, parks, Métro and bus stops, Place de la Bastille and Place de la Nation all steps away. The location is not in the center of the main tourist circuit, which to us is a big plus. We will return.

GMTROUSSEAU, Responsable commercial at Ibis Paris Bastille Faubourg Saint Antoine 11eme, responded to this review

Thank you so much for sharing your experience and for your nice comments. It is a really pleasure to know that you and your family enjoyed your stay with us. We are very happy to know that you like the renovated rooms. It is great because we will continue the renovation. All the staff will be pleased to welcoming you back in the near future. Our best wishes and see you very soon. Maria LONGUEVILLE Assistant Manager

931Gary 2014/08/02
« Good location and service »

While hotel may be a little away from main areas we found it OK as we walked to Bastille Metro station because it was the main link to other services and on some days walked all the way to the main tourist areas. Hotel near some eateries and real benefit is a coin operated laundry within close proximity. Bed was very comfortable and staff were always prepared to help with Metro advice to get to attractions. For price compared to hotels nearer to the action we were more than happy to stay here and would do so again.

GMTROUSSEAU, Directeur général at Ibis Paris Bastille Faubourg Saint Antoine 11eme, responded to this review

Dear Client, Thank you for sharing your opinion following your stay at Ibis Bastille Faubourg Saint Antoine, I'm glad to read that you did apreciate our staff attitude and service, as well as the location ! Hope we will have the pleasure to welcome you again at Ibis Bastille Faubourg Saint Antoine. Kind regards, Tatiana Cvetkovski General Manager

MarkCKillie 2014/07/18
« Decent functional hotel, good location. »

Decent no frills hotel in a good location. The family room we had was a bit tight on space with two teenagers, but weren't in it much as too busy seeing the city. Excellent breakfasts and nice garden.

GMTROUSSEAU, Responsable commercial at Ibis Paris Bastille Faubourg Saint Antoine 11eme, responded to this review

Dear Mark, Thank you very much for taking the time and publishing your review on TripAdvisor following your recent stay with us. Your review is very important for us! I am happy you found our hotel functional and good located and that you appreciate our breakfast. We hope to have the pleasure of welcoming you back at Ibis Bastille Fbg Saint Antoine hotel. Best regards, Maria LONGUEVILLE Assistant manager

Matthew L 2014/06/03
« Brilliant »

The staff made the stay. They were friendly and helpful. The area is not as touristy as others. There is a great market nearby and good restaurants. The hotel has a lovely enclosed garden. On subway line 8 which is ideal for all the sites!

GMTROUSSEAU, Directeur général at Ibis Paris Bastille Faubourg Saint Antoine 11eme, responded to this review

Thank you very much for taking the time to share your wonderful experience in the Ibis Bastille Fg St Antoine Paris. Our team will really enjoy reading you! Do not hesitate to contact me if you decide to come back to Paris. It will be our pleasure to welcome you back. Merci beaucoup! Tatiana Cvetkovski Manager

bgrafflin 2014/05/12
« Can't Beat It! »

It's not the Ritz, but the rooms were clean, the beds were comfortable, the room was sizable enough for moving around and the staff was tremendously pleasant and helpful. We got a great deal ahead of time for 3 of us friends (2 room deal) and found the price excellent.

GMTROUSSEAU, Directeur général at Ibis Paris Bastille Faubourg Saint Antoine 11eme, responded to this review

Thanks very much for your fantastic review and for sharing it with everyone. For our job it's very important to know that our guest are happy with the service received . We know that we are not the Ritz but, we try to improve the best service that we can :-) Be advise that the Best available rates atre always on our web side and usually it's better to book in advance. We hope to see you soon again! Kindest regards, Tatiana Cvetkovski Manager

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