Mercure Belo Horizonte Lourdes 4 stars

Customer review rating (ALL Rating) 4.2/5 4,105 reviews

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Mercure Belo Horizonte Lourdes - Image 1
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Mercure Belo Horizonte Lourdes - Image 3
Mercure Belo Horizonte Lourdes - Image 4
Avenida do Contorno 7315, Lourdes, 30110047 BELO HORIZONTE, Brazil

Description

Hotel extras

  • Enjoy a hotel with pool, steam room, gym and beauty salon

  • Hold your event in our center with capacity for up to 950 people

  • We are a pet friendly hotel

  • Children up to 12 years of age stay free of charge

  • 10 minutes from downtown Belo Horizonte

Our accommodation(s)

Hotel location

Mercure Belo Horizonte Lourdes

Avenida do Contorno 7315, Lourdes
30110047 BELO HORIZONTE
Brazil

GPS:-19.93733, -43.94505

Telephone
Fax +55 31 3298-4105

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

UDON

Uma das principais referências da Culinária Japonesa em Belo Horizonte. O restaurante UDON vem integrado com o famoso bar japonês. Seu menu destaca-se pelas combinações exclusivas do chef, além dos pratos tradicionais da gastronomia oriental.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  4,105 reviews

TripAdvisor Rating  4.5/5  3,308 reviews

Certificate of excellence 2024

Needs improvement

Customer review rating 1.5/5

Ricardo Business - Confirmed reviews ALL

In my last 3 experiences at Mercure Lourdes, I realize several improvements to be made: 1: Our foreign guests did not find anyone capable to speak english language upon arrival. And, from a "Mercure" brand, this is not acceptable. 2: Infrastructure of rooms all had issues with shower (shower log broken; lack of water at 19th floor room 1904; burnt light; little sofa with broken foot). Bed, Table, TV, courtain was ok! Breakfast also ok! 3: Check-in time. As hotel is mostly full, check-in have to be faster. Or by increasing attendees at pick time, or by having a better and modern process (for example: I stayed the last 3 weeks at hotel and all the time, I had to remake the credentials again... Clearly the system is not properly working and this causes frustration as all the time we have to confirm my data, address, etc.) To finish: Despite the last attempts, this was my last time at Mercure in Belo Horizonte. There are plenty of options and certainly I´ll be looking for them from now.

Dear Ricardo T., Thank you for taking the time to tell us about your experience at the Mercure Belo Horizonte Lourdes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guilherme Sanson Gerente Geral

acomodacoes excelentes

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

satisfatoria

Dear Eliana F., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guilherme Sanson Gerente Geral

check in

Customer review rating 1.0/5

Hirokazu A. Business - Confirmed reviews ALL

it is beyond my patiense to queue for checkin, more than 1 hour!

Dear HIROKASU A., Thank you for taking the time to tell us about your experience at the Mercure Belo Horizonte Lourdes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guilherme Sanson Gerente Geral

Horrible Check In

Customer review rating 2.0/5

Alexandre Solo - Confirmed reviews ALL

I spend more than 30 minutes to do a simple check-in.

Dear Alexandre Carlos de Almeida R., Thank you for taking the time to tell us about your experience at the Mercure Belo Horizonte Lourdes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guilherme Sanson Gerente Geral

Good stay overall

Customer review rating 4.0/5

Thiago Business - Confirmed reviews ALL

- very good acomodation, room service OK; - check in delayed too much, Wi-Fi did not work properly most of times

Dear Thiago Carvalho P., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guilherme Sanson Gerente Geral

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Other web-users rate our hotel

  • 672 reviews 9/10 Location
  • 1,710 reviews 6.7/10 Room
  • 1,658 reviews 7.2/10 Service
  • 50 reviews 3.5/10 WiFi
  • 795 reviews 7.9/10 Breakfast
  • 595 reviews 6.3/10 Cleanliness
  • 404 reviews 6.5/10 Amenities
  • 350 reviews 6.8/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.