Hotel - Mercure Grand Jebel Hafeet Al Ain Hotel
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Mercure Hotel

Mercure Grand Jebel Hafeet Al Ain Hotel

Jebel Hafeet  P O BOX 24476 
24476  AL AIN
UNITED ARAB EMIRATES

937 reviews
TripAdvisor Rating Based on 937 reviews
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From 299.00 AED Non member rate
From 269.10 AED Member's rate Members’ Rate, join while you book
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Outdoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Outdoor playground for children
  • Air Conditioning
  • AL AIN AIRPORT
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Massage
    • Tanning salon
  • Outdoor playground for children
  • Golf practice facilities
  • Other sports activities
    • Billiards/Snooker
    • Squash court

Catering

  • 4 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 3 meeting room(s)
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 124 rooms
  • 32 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 92 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Emergency exit map
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Safe deposit box in room
    • WIFI in your room
    • Work desk in all rooms
    • Telephone
    • Opening windows
    • Direct dial telephone
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Computer
    • Fax machine
    • Minibar
    • Coffee/tea making facilities
    • Bidet
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Sprinkler in room
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Grand Jebel Hafeet Al Ain Hotel

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 937 reviews

satyakib2017 2017/01/02
« Wonderful Hill top retreat »

Amazing hill top escape with panoramic views of the Al Ain city. Rooms are well sized for family escape. Hotel has all amenities including mini-golf, badminton, squash and a sweet waterslide next to the pool.

Sushant N, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Guest, Thank you very much for taking the time to write about your recent experience at Mercure Grand Jabel Hafeet Al Ain. It is my utmost pleasure to hear, that you had a Wonderful stay and I am looking forward to welcoming you back in the future! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Sushanth Nambiar

Cyberismail 2016/03/23
« Good Hotel to stay »

It's good hotel and value for money good ambience and very clam good time to spend with family .Good place for kids to enjoy in water and small park , by rate this category of hotel the price is little higher .

Bouchra R, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Guest Thank you so much for your wonderful review! I’m pleased to hear that you had a great experience with our hotel and enjoyed your stay. We are looking forward to welcoming you back hopefully soon! Best Regards, Bouchra Rbaa

mjward1 2015/10/24
« Great stay on a mountain in the desert »

We really enjoyed our stay at Mercure jebel ha feet which is actually about 20 klm's from Al Ain. It provided a very different experience staying on a mountain in the desert. Very friendly and helpful staff and everything worked as it should. Would defiantly return again.

AntDubai 2015/10/16
« Go for the view and relaxation not the food or service »

As a regular visitor over 12 years, it's getting hard to justify a stay now: rooms are the same (becoming dated), views and the pool are great but the food has got to the point where I started feeding the mountain cats with the worst Arabic meze I've ever had. We'd normally celebrate our arrival with a happy hour drink - but they'd ran out of draft beer. Several times we had to find waiters despite the hotel being practically empty. The Egyptian sheesha guy was still around to welcome us to the best view in the UAE, thankfully. This hotel requires investment, new management and a complete turnaround in its F+B to compete with better local players.

Bouchra R, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Guest , We very much appreciate your comments regarding your stay at the Mercure Al Ain Jebel Hafeet. I am very sorry to hear that you did not have a good stay with us. I would like to assure you that we look for constructive feedback and never eliminate any comments. So we are committed to work on the areas you highlighted and hope we have another opportunity to welcome you back one day. Sincerely,

Dpat10 2015/06/20
« Jebel Hafeet Mercure stay »

This hotel met my expectations, the location is great and the pool facilities are great especially if you have kids, then the pool slides are a must! There is a mini golf to provide entertainment in the evening too. The food is good bordering average but the appeal of the hotel is very much with the location it is in and some of its facilities. The views are great but will depend on the weather you have in terms of the visibility. I would come back for the relaxation factor as the environment was very chilled.

christine1013 2015/05/26
« Kid-friendly hotel! »

perfect for a family getaway! We stayed there during the weekend and my daughter loved it. They have the mini golf and playground outside and inside the hotel. They have a fantastic view as well. The breakfast is really nice,the dinner buffet is average.

Aly A 2015/03/02
« Awesome Getaway »

The staff was very friendly and the view from top of Jebel Hafeet is just spectacular :)... Was upgraded to an extra spacious single bedroom hall room for my Accor Card which made this getaway even more spectacular.

Hani A, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Guest I’m pleased to hear you are having a wonderful time with our resort and thank you for recognising our team members who are providing with exceptional service.We do hope to have the pleasure of welcoming you back on another occasion. Yours sincerely Hani Al Khouly

Jasin419 2015/01/19
« 50/50 »

Good; *Location, check in and check out was excellent. *Breakfast average. *Sheesha, recreation, pool are great Bad *Internet access, no WiFi or cable - disappointed. *Toilet : Bath tub & shower thank you

Hani A, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Guest, Thank you so much for your detailed review! We will sort out the areas that you pointed out. We look forward to your return for another unforgettable experience soon. Best regards, Hani Al Khouly

Srini R 2014/11/30
« Terrible »

Hotel was all perfect till 12:55 am where a person wants to come to your room to deliver fruit basket. He kept knocking the door and did not thinknof what time it is. The FRont office manager being an "indian" as most are not bothered to ask or enquire about the threat. More over the guy wanted to come in and push through me to the room. Worst accor experience.

Hani A, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Guest! Thank you for taking the time to tell us about your experience at the Mercure Al Ain Jebel Hafeet. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We will work hard on your feedback to sort out services lapses and I do hope we have another opportunity to welcome you back one day – to demonstrate better service and facilities to you. Yours sincerely, Hani Al Khouly

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