Novotel Hong Kong Century

Customer review rating (ALL Rating) 4.3/5 1,653 reviews

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Novotel Hong Kong Century - Image 1
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238 Jaffe Road, WANCHAI, 0 HONG KONG, Hong Kong SAR, China

Description

Hotel extras

  • 8-minute walk to Hong Kong Convention and Exhibition Centre (HKCEC)

  • 5-minute walk to Wan Chai MTR station

  • 1-minute walk from the China Visa Application Service Center

  • In central area close to Causeway Bay, the major shopping hub in HK

  • 6 function rooms accommodate up to 500 guests

Our accommodation(s)

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Hotel location

Novotel Hong Kong Century

238 Jaffe Road, WANCHAI
0 HONG KONG
Hong Kong SAR, China

GPS:22.278836, 114.176504

Telephone
Fax +852 2598 8866

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,653 reviews

TripAdvisor Rating  4.0/5  4,058 reviews

Certificate of excellence 2024

Perfect location, close to everything.

Customer review rating 5.0/5

Margot Business - Confirmed reviews ALL

Fantastic accommodation for visiting the trade fairs. A short 10 minute walk to the Exhibition Centre, with plenty of great restaurants nearby. Also a 10 minute walk in the other direction to Times Square & Causeway Bay restaurants and shops. The room was well appointed, spacious, quiet and comfortable.

Dear Margot, Thank you for such a positive review. It is heartening to hear that you found our location to be perfect for your needs, providing convenient access to the Hong Kong Convention and Exhibition Centre as well as to the myriad of dining options and shopping experiences in Times Square and Causeway Bay. While we are glad that the room met your expectations in terms of comfort and quietness, we take note of your observations regarding the communal areas. The hotel is indeed proud of its 509 stylishly modern rooms, having undergone refurbishment in recent years. However, we understand that even the most carefully maintained environments may show signs of wear; rest assured that your feedback is invaluable in guiding our ongoing efforts to enhance all guest experiences. Your commendation on our room's cleanliness is greatly appreciated and reflects our commitment to providing a pristine environment for our guests. At Novotel Century Hong Kong, we consistently strive to uphold the highest standards of cleanliness and guest satisfaction. It would be our pleasure to have you return on another occasion. Very best wishes, Ohad Tiktinsky, General Manager

excellent service, the staff was very nice

Customer review rating 5.0/5

Dhanny Couples - Confirmed reviews ALL

Love the location, espesially the staff who is very nice to me.

Dear Hanny, Thank you for such a positive review. Your high regard for our commitment to cleanliness and sustainable development initiatives fills us with pride and joy. It is heartwarming to learn that our efforts have resonated so positively with you. We are equally thrilled to hear that you would recommend Novotel Century Hong Kong, a sentiment that speaks volumes about your experience with us. Moreover, acknowledging the excellent service and the warmth of our staff reaffirms our dedication to hospitality. Lastly, your appreciation for our prime location in the vibrant heart of Wan Chai, conveniently close to an array of attractions and amenities, truly encapsulates the essence of what we strive to offer our guests – a perfect blend of comfort and convenience. It would be our pleasure to have you return on another occasion. Very best wishes, Ohad Tiktinsky, General Manager

well located, helpful staff

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Very well located hotel and helpful staff.

Dear Guest, Thank you for this great review. It is gratifying to hear that our strategic location contributed positively to your experience. Positioned in the heart of Wan Chai, Novotel Century Hong Kong prides itself on allowing guests to conveniently explore the city's vibrant lifestyle and attractions. Your praise for our staff is particularly heartwarming. Our team is dedicated to providing service that ensures our guests feel valued and supported throughout their stay. Moreover, we are thrilled to learn that you appreciated the cleanliness of our hotel. Maintaining immaculate facilities is a cornerstone of our commitment to guest satisfaction. Lastly, we are pleased that our sustainability initiatives resonated with you. At Novotel Century Hong Kong, we are fervently working towards a greener and more eco-friendly hospitality experience. We look forward to welcoming you back soon. Kind regards, Ohad Tiktinsky, General Manager

Well located and staff very cooperative

Customer review rating 4.5/5

Faisal A. H. Couples - Confirmed reviews ALL

My room was upgraded. I lost the hotel umbrella in HK and they didn’t charge me.

Dear Faisal Al, Thank you for taking the time to review your stay. It is heartening to learn that your experience with us was largely positive, particularly with the benefits of your ALL – Accor Live Limitless loyalty program and the room upgrade you received. Our team strives to deliver exceptional service, and we are delighted that our efforts resonated with you, especially when handling the umbrella situation with understanding and care. Your suggestion regarding the variety of international cuisine has been noted. While our Le Café and Pepino Italian Restaurant do offer a selection of international dishes, we understand that expanding our menu to cater to a wider palette could enhance the dining experience for our diverse guests. Rest assured, this feedback will be shared with our culinary team for consideration in our ongoing efforts to improve our offerings. Novotel Century Hong Kong is proud to be situated in the vibrant heart of Wan Chai, and we are thrilled that our location contributed positively to your stay. Our proximity to various transportation options and attractions is something we are pleased to offer our guests for their convenience. We are looking forward to welcoming you again. All the best! Ohad Tiktinsky, General Manager

Customer review rating 4.0/5

Davina W. Friends - Confirmed reviews ALL

Hair conditioner ran out Bathroom and room looking tired , needs revamped but efficient staff in reception even when busy

Dear Davina w., We would like to thank you for this review about your recent experience in our hotel. It is always a pleasure to receive positive feedback about our loyalty program, and we are thrilled to know that you are part of our ALL – Accor Live Limitless community, enjoying the benefits it offers. We regret to hear about the inconvenience you experienced with the conditioner. Please accept our apologies for this oversight. Our aim is to provide complete comfort and convenience, and it seems we fell short in this instance. We also note your observations regarding the room's condition. While our hotel guestrooms were refurbished in 2017 and we have also completed minor touch-ups in 2023, we understand that maintaining a contemporary atmosphere is essential for an enjoyable stay. We are, however, encouraged by your positive remarks on the efficiency of our staff. Our team strives to offer a seamless service experience, even during busy times, and it's gratifying to hear that their efforts have not gone unnoticed. Rest assured, we remain committed to delivering high standards of service and accommodation for all our guests. We hope to welcome you back. Best wishes, Ohad Tiktinsky, General Manager

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Other web-users rate our hotel

  • 2,205 reviews 9.6/10 Location
  • 2,059 reviews 6.4/10 Room
  • 2,106 reviews 8.6/10 Service
  • 34 reviews 8.9/10 WiFi
  • 890 reviews 4.1/10 Comfort
  • 854 reviews 8.2/10 Cleanliness
  • 675 reviews 8.3/10 Breakfast
  • 609 reviews 8.2/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.