Novotel Mexico City Santa Fe 4 stars

Customer review rating (ALL Rating) 4.3/5 954 reviews

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Antonio Dovalí Jaime 75, Col Centro de Ciudad Santa Fe, 01210 Mexico City, Mexico

Description

Hotel extras

  • Modern Family Rooms with air conditioning

  • Sauna, fitness center and heated outdoor pool.

  • Just 10 minutes by car from Santa Fe shopping mall.

  • 20 minutes by car from Mexico City's historic center.

  • 24-hour room service.

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Hotel location

Novotel Mexico City Santa Fe

Antonio Dovalí Jaime 75, Col Centro de Ciudad Santa Fe
01210 Mexico City
Mexico

GPS:19.366697, -99.259129

Telephone
Fax +52 55 9177 7701

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

365

Non contractual photo

Enjoy the international and Mexican cuisine offered by Novotel at your leisure with meals available in our restaurant right through from 6 a.m. to 11 p.m. Choose something from our buffet, with healthy, balanced and traditional Mexican style options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  954 reviews

TripAdvisor Rating  3.5/5  349 reviews

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

It’s was okay for the price your dining area is very old Room service exelente

Estimado huésped, Muchas gracias por compartir su experiencia en Novotel Mexico City Santa Fe. Agradecemos su amable comentario sobre nuestro servicio de habitaciones, el cual nos llena de satisfacción saber que superó sus expectativas. Estamos constantemente trabajando para mejorar las instalaciones y la experiencia de nuestros huéspedes, por lo que sus comentarios serán de gran valor para nuestras futuras remodelaciones. Esperamos tener la oportunidad de recibirlo nuevamente en el futuro y brindarle una experiencia aún más satisfactoria. Atentamente, Elena Onofre Jefe de Recepción

Well Located

Customer review rating 3.5/5

Rl Business - Confirmed reviews ALL

Noise from the room next door could be heard quite loud in my bedroom. Also, the breakfest service could have been better. there was usually one waiter running around to serve many tables and, due to the lack of support for him, food was not served as quickly as expected. Also, there should be a menu to choose from. Waiters presented the options verbally and very fast, which makes it difficult for a foreign national to understand. Despite these points, the service at the check in and check out was good, hotel was clean and organized.

Dear Rodrigo Thank you for taking the time to provide us with your comments about your stay at Novotel Mexico City Santa Fe and we are sorry to hear that your experience at the restaurant did not meet your expectations, please allow us to extend our sincerest apologies. At Novotel, we strive to provide quality service, therefore your comments are very important to us. We will take all your comments as feedback for the restaurant team and we are committed that if you do allow us to give you another chance you will have better service, better times and personalized attention. We sincerely appreciate you sharing your comments with us and trust that you will give us another opportunity to offer you a stay that exceeds all your expectations. I am personally at your service and I send you my best regards. Elena Onofre Front Desk Manager

Better than expected

Customer review rating 4.0/5

Mercedes T. P. Families - Confirmed reviews ALL

There was not hot water for a couple of days but they moved us to a better hotel paying the same fare.

Estimada Mercedes Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Novotel Mexico City Santa Fe y sentimos enormemente que su experiencia no haya alcanzado sus expectativas y por favor permítanos hacerle llegar nuestras más sinceras disculpas. En Novotel, nos esforzamos en proporcionar un servicio de calidad y lamentablemente esta no fue la ocasion. Apreciamos sinceramente que haya compartido con nosotros sus comentarios de la resolucion dada halla sido de su agradado y confiamos en que nos dé una nueva oportunidad para poder ofrecerle una estancia que supere todas sus expectativas. Me pongo personalmente a sus órdenes y reciba un cordial saludo. Elena Onofre Front Desk Manager

Comfortable room

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Reception was helpful and bilingual. Room was quiet, comfortable and cleaned thoroughly daily. Restaurant food was poor at breakfast and dinner. Had to leave the premises for meals.

Dear Guest, Thank you very much for taking the time to share your experience at Novotel Mexico City Santa Fe. We are glad to know that you found your room comfortable, clean, and quiet. We sincerely appreciate your feedback, as it allows us to identify areas of opportunity for improvement. We hope to have the opportunity to welcome you back and provide you with an even more pleasant Novotel experience on your next visit. Sincerely, Elena Onofre Front Desk Manager

Weorse every time

Customer review rating 1.0/5

Juan Friends - Confirmed reviews ALL

I continue to choose Accor for brand loyalty, but each visit seems to decline in quality. This time, my stay was marred by the absence of running water for the first 4 hours, necessitating a hotel switch. Despite the staff's kindness, particularly Helena, I was only refunded 50% of the rate. Regrettably, the experience was not satisfactory.

Estimado Juan Pablo, Agradecemos sinceramente su lealtad a la marca Accor y su elección continua de nuestros hoteles. Lamentamos profundamente que su última estancia no haya cumplido con sus expectativas y le agradecemos por compartir sus comentarios con nosotros. La falta de agua en nuestro hotel fue una situación inesperada y frustrante. Nos disculpamos sinceramente por cualquier inconveniente que esto haya causado. Hemos tomado nota de su experiencia y compartiremos sus comentarios con nuestro equipo de gestión para asegurarnos de que se tomen las medidas necesarias para evitar que esto vuelva a ocurrir en el futuro. Valoramos su opinión y revisaremos nuestros procedimientos para garantizar una mejor resolución en situaciones similares en el futuro. Agradecemos especialmente sus amables palabras hacia nuestro staff. Nos enorgullece contar con un personal amable y servicial como Helena y nos aseguraremos de compartir sus comentarios. Esperamos que nos brinde otra oportunidad para demostrarle la calidad y el servicio excepcionales que esperamos ofrecer a nuestros huéspedes. Si decide visitarnos nuevamente, no dude en ponerse en contacto con nosotros directamente para que podamos asegurarnos de que su próxima estancia sea completamente satisfactoria. Atentamente, Susana Uribe Gerente General

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Other web-users rate our hotel

  • 191 reviews 8.6/10 Location
  • 422 reviews 5/10 Room
  • 479 reviews 7.8/10 Service
  • 9 reviews 6.1/10 WiFi
  • 188 reviews 4.7/10 Cleanliness
  • 157 reviews 4.4/10 Food
  • 128 reviews 7.3/10 Breakfast
  • 119 reviews 4.7/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.