Hotel address
173-185 Greenwich High RoadSE108JA LONDON
UNITED KINGDOM
How to reach the hotel
GPS :N 51° 28' 40.07'' W 0° 0' 48.61''
Contact the hotel
- Tel. (+44)20/76600682
- Fax. (+44)20/83126810
- h3476@accor.com
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Novotel London Greenwich - hotel reviews in London
Hotel code: 3476
Accorhotels.com customer reviews in partnership with TripAdvisor
"Family weekend"
22nd February 2013, 317John, Nottingham, United Kingdom
Thoroughly enjoyed the weekend.Hotel right next to station so getting into central London was very easy.All the staff were very polite and helpful.Breakdast was all you cold ask for.Would recommend this hotel.
View management response »
Management responseThank you so much for such a glowing review of Novotel London Greenwich, it really sounds like you enjoyed your stay and made the most of your time whilst you were here.I do hope that you can come to stay with us once again in the near future.Kind regards,Cyril VOURC'H-PAPON
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"Novotel Greenwich"
19th February 2013, stuandchar, Gloucester, United Kingdom
Great location- next to Greenwich train and DLR station. Staff very helpful and great service. Food in restaurant excellent and breakfasts great value and choice. Rooms clean and well appointed especially if you upgrade to executive room. Really quiet and slept well.
View management response »
Management responseI am truly happy to hear that you had a wonderful time with us. I have shared your warm words with my whole team regarding their high standard of services. As a matter of fact, positive feedback is always encouraging and rewarding.We hope you will stay again with us when you next visit London and I would recommend you visit the Novotel website to benefit from the best rate guarantee.Kind Regards.Cyril VOURC'H-PAPON
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"OK but not great"
29th January 2013, boygazza, boygazza
The room we were given was very warm, despite the air con being turned down. We couldn't open the window because the main road was outside. There was a crack in the bathroom vanity light and the toilet door was stiff, meaning the door had to be banged shut. We paid the special rate of £9.99 for the breakfast, which was good value, although the normal £15 rate was over-priced.Staff were lovely and gave our daughter some little teddies, which was a sweet touch. Would stay again, but a few glitches make it a borderline decision.
View management response »
Management responseThank you for your invaluable feedback following your recent stay with us.Whilst I was pleased to note that you appreciated our team and their training, I am sorry to learn that you found some enoying defects in your room and I do apologise for that.I do hope that you can come to stay with us once again in the near future.Kind regards,Cyril VOURC'H-PAPON
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"Good hotel"
25th January 2013, Kingdale123, Plymouth, United Kingdom
Attentive, polite and friendly service from everyone. Excellent food. Comfortable room and convenient location. A good 4 star hotel, I'll stay here again for sure. Note to Trip Advisor, I don't need 200 characters to describe my experience in a way for you to understand that I liked this hotel.
View management response »
Management responseIt is a great pleasure to read such a positive review. Many thanks for your comments which are a great testimonial of the efforts made by the team to deliver good service to all our clients.I look forward to welcoming you again soon,Kind regards,Cyril VOURC'H-PAPON
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"Overnight Stay with friends"
10th January 2013, rarediamond20, Headley, United Kingdom
We stayed for one night at the Novotel Greenwich. Great location, right next to the DLR so good transport links. Very friendly welcome at reception and even though we arrived before 2pm, our room was ready for us. Very comfortable and clean with a great layout, even sep bath and shower and sep wc. Parking is discounted in the car park below and is £13.00 per 24 hrs which is not bad for London.We had lunch in the bar and a bottle of wine, service was extremely good as was the food.We also booked the breakfast which was exceptionally good with plenty of choice of everything from fresh fruits and cereals, a great hot buffet and a good choice of pastries and breads.Service on checking out was also good. Would definitely stay here again
View management response »
Management responseThank you very much for your fantastic review. I was delighted that we met your expectations in so many ways and I am glad to read you were impressed with the team and the service provided.We hope to welcome you back soon and wish you a Happy New Year.Cyril VOURC'H-PAPON
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"Very nice stay in London"
5th January 2013, tba35, Chester, United Kingdom
Lovely clean room, good condition -- adjoining with a room for our 2 children which was perfect. Overall a very good stay. the only improvement would be to have more control over regulating the temperature in the bedrooms -- the heating worked very well as it was a bit warm at night. However, overall very happy with the quality of service, value, location and standard.
View management response »
Management responseI am truly happy to hear that you had a wonderful time with us. I have shared your warm words with my whole team regarding their high standard of services. As a matter of fact, positive feedback is always encouraging and rewarding.I am sorry however to read that your room was too hot. I am currently working with a contractor how we can improve the air cooling system in the hotel.I look forward to welcoming you again soon.Happy New Year to you and your familly!Cyril VOURC'H-PAPON
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"friendly and polite staff"
1st January 2013, UKIris, somerset,UK
Enjoyed the stay. The room was very quiet and I did not hear any noise from the train station which was next to the hotel. The staff in the restaurant (breakfast & dinner time) were very friendly and polite. It was very busy at breakfast time, but what I was impressed by was how the staff worked and I was not made to rush my breakfast and I stayed as long as I wanted too. When I left the restaurant, staff still found time to say "have a good day". These small things I find very important when staying in a hotel.
View management response »
Management responseThank you for taking the time to post this review.Many thanks for your comments which are a great testimonial of the efforts made by the team to deliver good service to all our clients.We hope you will stay again with us when you next visit London and I would recommend you visit the Novotel website to benefit from the best rate guarantee.Happy New Year to you and your familly!Cyril VOURC'H-PAPON
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"Great Location for o2 Arena"
31st December 2012, raw_salford, Salford, United Kingdom
The hotel is well placed for o2 Arena and maritime Greenwich.The rooms were excellent, very clean and comfortable.The staff were very friendly and helpful.Unfortunately during our two day stay we had no hot water at all for over 12 hours.
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Management responseIt is a great pleasure to read such a positive review despite having no hot water for few hours. I would like to extend my sincere apologies for the inconveniences you unfortunately experienced as a result of a malfunction of our boiler. Many thanks for your comments which are a great testimonial of the efforts made by the team to deliver good service to all our clients.I do hope that you can come to stay with us once again in the near future.Best wishes for this coming New Year!Cyril VOURC'H-PAPON
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