Hotel - Novotel Milano Malpensa Airport
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Novotel Hotel

Hotel Novotel Milano Malpensa Airport

Via Al Campo, 99  Cardano Al Campo 
21010 MILANO MALPENSA
ITALY

1,008 reviews
TripAdvisor Rating Based on 1,008 reviews
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Hotel Novotel Milano Malpensa Airport

Mid-scale hotel for business or family trips

The Novotel Milano Malpensa Airport hotel is located 10 minutes' drive from the airport and is ideal for those flying to and from Malpensa Airport. A paying shuttle service is also available for guests of this hotel. This 4-star hotel is located in a quiet area away from the center of Milan. The surrounding area has green spaces for tourists to explore, including the Parco Naturale Valle del Ticino, Golf Club Castelconturbia and Lake Maggiore. It's a lot better at Novotel.

Hotel extras
  • Indoor children's area
  • 10-minute drive on the highway to the lakes
  • Convention center, business corner and WiFi
  • Paying shuttle service to/from Malpensa airport
  • Outdoor swimming pool, fitness center, table tennis
This hotel is Planet 21 Silver
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • Wi-Fi in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Outdoor unheated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • Wi-Fi in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Air conditioning
  • Airport shuttle
    • MALPENSA AIRPORT (Paying)
    • MALPENSA APT GATE 7 (Paying)
  • Languages spoken at the hotel
    • German
    • French
    • Italian
  • Hotel open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat (Paying, Nearby)
    • Shoe shine machine
  • Boutiques/shopping  (Nearby)
    • Currency exchange (Nearby)
    • Beauty salon (Paying, Nearby)
    • Gift shop/newspaper shop (Paying, Nearby)
    • Hairdressing salon (Paying, Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Golf course 18 holes  (Nearby)
  • Tennis  (Nearby)
    • Clay tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
  • Table tennis

Catering

  • Breakfast buffet
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-00:00
    • Opening hours : Week-end 06:00-00:00

Business services

  • 11 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Hotel - Novotel Milano Malpensa Airport

Via Al Campo, 99
Cardano Al Campo
21010
MILANO MALPENSA
ITALY

Tel: (+39)0331266611
Fax: (+39)0331730595

Check-in from 14h00
Check out up to 12h00
Access and transport
  • Cardano al Campo : Cardano al Campo
  • Linate Airport At 60km / 37.29 miles
  • MALPENSA AIRPORT At 7km / 4.35 miles  - Shuttle paying
  • MALPENSA APT GATE 7 At 7km / 4.35 miles  - Shuttle paying
  • Orio al Serio At 82km / 50.96 miles
  • GALLARATE FFSS At 6km / 3.73 miles
  • MALPENSA FNME At 7km / 4.35 miles

GPS : 45.642433, 8.759561

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • Executive Room
    Executive Room

    All our Executive Rooms offer additional products and services: coffee machine, extra bathroom amenities, bathrobe and slippers. Complimentary Internet access, local calls and mineral water. Up to 2 adults and 2 children.

  • Superior Room
    Superior Room

    A modern spacious room with King bed, en suite bath/shower, sofa bed, large ergonomic work area, 26" LCD TV with pay movies and internet access, broadband connection, hair dryer, minibar, tea/coffee. Up to 2 adults and 2 children.

  • Suite
    Suite

    Large, well-designed, the suite includes two bedrooms and a bathroom. It offers unbeatable facilites: two flat screen TV's, bath robes and unlimited access to our fitness... Up to 2 adults and 2 children.

  • 208 rooms
  • 158 non-smoking rooms
  • 12 rooms for people with reduced mobility
  • 150 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Airconditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Crib on request
    • Direct dial telephone
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

N RESTAURANT Restaurant
Photo non contractuelle / Strictly non binding
Lunch 12:00 - 14:30
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner 19:00 - 22:30
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

N RESTAURANT Type of cuisine: International


24-hour snack trays

Find out more and book
GOURMET BAR Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

GOURMET BAR

See all our restaurants and bars

Your meetings and events

Novotel Milano Malpensa Airport Meeting Room

Our meeting rooms


  • Number of meeting rooms: 11
  • Maximum size: 213 m2
  • Maximum capacity: 240
  • Maximum banquet capacity: 170

Our customer reviews for Novotel Milano Malpensa Airport

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating 4.0/5 Based on 1,008 reviews

bigcat1942 2015/10/03
« Great Airport Hotel »

This is a very good airport location for Milano. Nice property, good access by car and shuttle. Quite modern, quiet and very clean rooms. The only negative was the bathroom was small and did not have a locking door. The supplement for dinner is not worth the money as it basically just covers an appetizer. On the plus side of this, the food is quite good, with an excellent breakfast (whose prepaid offering is a good value). Having said this, I would recommend this if a airport hotel in Milano (near MXP) is needed.

malpensa07, Direttore at Novotel Milano Malpensa Airport, responded to this review

Dear Guest, I am in receipt of your kind review and I wish to thank you for the time you have dedicated to us expressing your comments about your recent stay at the Novotel Firenze. I have taken note of your satisfaction about your stay and I'm glad you enjoyed our services. I hope to welcome you again to our Novotel Milano Malpensa in the near future and send you my very best regards. Matteo Tognozzi General Manager

HaggisCH 2015/09/12
« Malpensa Meeting... »

I used the hotel airport shuttle which is regular and convenient. However, after following the terminal signs to "Hotel Shuttles" & exiting at door 10 you end up in an open car park area with no further signs. I called the hotel and they were able to give more guidance and advised the next shuttle would be in 10 minutes. On arrival at the hotel, check-in was quick and easy. My room was a corner room which gave me an extra large space with sofa and TV area separate from the bedroom which was nice to relax in rather than lying on the bed. The bed was comfortable and room clean. The bathroom was also clean and functional and had a separate bath & shower. As i had arrived in the early evening, i decided to have dinner. There is the choice between the bar area which is open with a variety of seating areas and styles. There was also a modern Italian bar snack menu which looked very good. However i decided to eat in the restaurant. The decor is simple and functional however the lighting was a bit bright. The menu simple but a good variety and also a seasonal specials. I chose the seafood linguine which was very fresh and complemented with a half bottle of white wine. I don't really know my Italian wines very well but the advice from the waiter was excellent. The breakfast in the morning is in the same restaurant area, however was very busy and a bit chaotic with a line of people waiting to be seated. The small team work very hard to ensure tables are cleared as quickly as possible and the next guests seated. Despite it being busy they also keep the buffet selection well stocked. However, don't leave going for breakfast to the last minute if you are going for a flight… Check-out was again smooth, quick and i was collected for my meeting. I would certainly recommend the Novotel Milano Malpensa Airport if having a short stay before / after a flight to avoid the long(ish) transfer to downtown Milan or if having meetings in the area.

malpensa07, General Manager at Novotel Milano Malpensa Airport, responded to this review

Dear Client, We very much appreciate your comments regarding your stay at the Novotel Milano Malpensa Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matteo Tognozzi

Mark B 2015/09/11
« Let down by potentially a very good hotel »

The hotel itself is perfect for a quick comfortable clean overnight before or after a flight. The breakfast was ample and included plenty of health options. My only problem with the hotel is easily solved but totally spoiled our stay. We checked with the hotel for the pick-up times at the airport for their shuttle, arrived in good time for a shuttle at 8.15pm and ended up waiting for nearly an hour. The reason was that the hotels shuttle was unmarked - it carried neither the Novotel nor Accor logos. More annoyingly I had asked the driver of the very same shuttle if he was working for Accor Hotels and he said no. He clearly never knew that Novotel is an Accor brand. The hotel reception offered us free drinks for our trouble The barman Daniel was lovely) but having to wait that long with four tired children - unnecessarily - was a real let down. Get some logos on the shuttle and it won't happen again. The next morning when we asked what time the next shuttle back to the airport would be leaving l was asked if I'd booked. I hadn't because no one told me that I had to. Again this is something easily resolved. Reception must tell anyone checking in that they need to book the shuttle. One of the stake kindly drove us to the airport.

malpensa07, General Manager at Novotel Milano Malpensa Airport, responded to this review

Dear Client, Novotel Malpensa thanks you for taking the time to your review. I am sorry to know that you had problems with our shuttle service. Our shuttle service runs from 5 am to 0:45 in the evening, every 30 minutes. Once at the airport we ask our customers to contact us to give them the meeting place and the exact time of arrival of the shuttle. I hope to have again our guest. Best regards, Matteo Tognozzi

2015/08/25
« Perfect for a stopover »

Very good place to stay on the way to other destinations. Staff is very friendly and helpful. Dinner was enjoyable. Room was however a bit on the small side for 4 persons, but that is mainly due to the big bathroom

malpensa07, General Manager at Novotel Milano Malpensa Airport, responded to this review

Dear Client, We very much appreciate your comments regarding your stay at the Novotel Milano Malpensa Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matteo Tognozzi

IZor7 2015/07/18
« Great stay whilst in transit »

Good choice of hotel for an overnight stay. Very clean and comfortable, great bedding and good breakfast. Unfortunately the coffee machine was out of water and it took a bit longer to refill than I had time to wait. The shuttle was on time and very good value at €2 each. The snacks at the bar were nice and reasonably priced, we did not use the restaurant as had other arrangements.

malpensa07, General Manager at Novotel Milano Malpensa Airport, responded to this review

Dear Customer, Thank you for your comments on your stay at Novotel Milan Malpensa Airport. It 'a great pleasure to receive your compliments, which I will be glad to share with the whole staff. Your satisfaction is the best reward for our staff who work day after day to offer impeccable service. Looking forward to welcoming you again, please accept the expression of our best wishes. Matteo Tognozzi, General Manager

blindi78 2015/05/01
« Clean room and quite environment but poor service »

Good hotel with nice and clean rooms. Unfortunately the service could be much better. I ordered the day before I left the Hotel Bus Shuttle Service to the Airport for 05:30am. I went to the reception at 5:25am to do the payment. During the check-out I asked if the bus driver will pick me up in the lobby or if I have to wait outside. The guy at the reception told me it is already 5:33am. You're 3 minutes to late. I asked why the bus driver is not coming into the lobby or why he is not telling anything. I had to do a reservation and now the answer is you have to wait for the next shuttle service at 6am?? Beside that I'm gold member and asked during the check-in if I could have my voucher for a free drink. The reception advised me that the voucher is only valid for silber members :-) I told them this is completely new and not true and at the end they gave me one. In the meantime I was in a Novotel in Paris and they automatically gave me the voucher. Service is really poor they simply don't care about you.

malpensa07, General Manager at Novotel Milano Malpensa Airport, responded to this review

Dear Customer, Novotel Milan Malpensa thanks you for taking the time to your review. I'm really sorry about the inefficiency of our shuttle. I personally investigated the incident and alerted the driver to enter the hall, in case he had any client on the missing shuttle. For this mistake, that rispoecchia absolutely not our kind of service, I decided to give your 1000 points courtesy, which will be credited to your card Le Club these days. Regarding the welcome drink I inform you that the receptionists have followed the good rules for holders paper Le Club Gold. It can 'be strange, but the rules do not provide for the Novotel welcome drink for owners Gold (see the instructions bottom of the page) , but other benefits (expl. room upgrades subject to availability). So in this case the other Novotel in Paris I was wrong to give this type of benenfit. Best Regards, Ettore Cavallino

PTTouristSintra 2015/03/24
« Very convenient for air travellers and families »

The hotel is typical Novotel , but one of the most modern I have seen - in fact I think it was still with some details being finished. It is very close to the Malpensa airport, offers a shuttle service (paid), and offers other useful conveniences for air travellers- flight tracking, a scale to check your luggage weight, for example. For us, with 2 kids, we has the usual Novotel advantage of allowing 2 kids free of charge, what makes it great value for money. Staff was friendly, check in and check out efficient, and we felt welcome after arriving past midnight, tired after the flight, the room was very comfortable and still could to the bar. Location good for the airport, other than that can not comment.

malpensa07, General Manager at Novotel Milano Malpensa Airport, responded to this review

Dear Guest, Novotel Milano Malpensa thanks you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ettore Cavallino NOVOTEL MILANO MALPENSA AEROPORTO

Vikas M 2014/10/22
« Thoroghly Dis-satisfied »

I have stayed at this property a couple of times before and had a good experience. However, this last experience was horrible. I checked in to the property around mid night. As an A club gold member, I normally receive special status, which was not done, even though I reminded the person checking me in of the same. His name was Mauricio. Once I reached my room, the air conditioning was not working. When I called the reception, the same guy told me that there was a technical fault and will be fixed shortly. As expected, this was not fixed till the next morning. I did not receive an apology for this or anything of the sort. I would think that if there is a problem with air conditioning, the check in staff should inform you of this up front before checking you in, rather than taking the customer for a ride. If I wanted a non air conditioned room, I would go to a cheaper hotel and not novotel. All of this, especially considering I am a Gold Card holder. The only saving grace was another front office staff who helped me by receiving and holding packages for me. She was genuinely helpful and kind hearted. Her name was Marilena.

malpensa07, General Manager at Novotel Milano Malpensa Airport, responded to this review

Dear Customer, We are truly sorry that your stay was not to your liking. I am very sorry for what happened, and I would like to reassure you that in accordance with the standards of the Novotel brand, our customers in the loyalty program, are systematically provided with all the benefits and attention. This was confirmed by the behavior of Marilena. About the person you reported, it will be my duty to personally investigate the incident. Our staff is committed to constantly maintain this high standard of our service. Best Regards, Ettore Cavallino Novotel Milano Malpensa Aeroporto

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