Hotel - Novotel Krakow City West
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Novotel Hotel

Novotel Krakow City West Hotel

Al. Armii Krajowej 11 
30-150  CRACOW
POLAND

1,105 reviews
TripAdvisor Rating Based on 1,105 reviews
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From 279.00 PLN Non member rate
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Outdoor car park PLN 40 per day (PLN 80 for buses, PLN 50 for mini buses) (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 40  PLN
  • Indoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Outdoor car park PLN 40 per day (PLN 80 for buses, PLN 50 for mini buses) (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 40  PLN
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Overnight shoe shine
  • Cash machine  (Nearby)

Leisure and activities

  • Indoor heated pool
  • Massage
  • Bike rack facilities

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 10 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.The hotel offers 25 TV channels to choose from, including two English, two French, one German, one Italian and one Russian.

  • 305 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 117 family rooms
  • 80 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Crib on request
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Novotel Krakow City West

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 1,105 reviews

harshdar 2017/02/15
« Another Good Experinece with Novotel »

This was the 2nd time I stayed with Novotel, City West Krakow and it was a great experience once again. The food, ambience, service level was improved against the last visit. Though I have rated the experience as 4/5 - to the improved chef services and good ffod - I would rate this experience an extra 5/5.

Manager O, Guest Relations Manager at Novotel Krakow City West, responded to this review

Dear Harshdar, Thank you very much for your time to provide us with review about our services. Every review is really important to us. We hope to see you again at our hotel in the future. Wojtek Guest Exprience Manager.

nin0enina 2016/09/15
« Excellent Stay »

Despite the hotel not being in Krakow Centrum (4kms away), the hotel makes a handful of bicycles available to its guests, free of charge. The staff were also very friendly, very aware and customer/guests-oriented. The rooms are tidy, spacious enough and definitely very clean.

Manager O, Dyrektor generalny at Novotel Krakow City West, responded to this review

Dear nin0enina, We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Violetta Krzemień-Banot, Dyrektor Hotelu

Thomas M 2016/06/05
« Long weekend in Krakow »

Staff performance was excellent! The standard rooms need a update but a upgrade is worth every cent. Breakfast is Ok, nothing special?! Be prepared to use a lot of taxis during your stay, tyhey are cheap and easy to get.

Manager O, Operation Manager at Novotel Krakow City West, responded to this review

Dear Thomas M, Thank you for nice review of our hotel! We are glad that you enjoyed your stay and appreciated all our efforts to make your stay as best as possible. We hope to see you again very soon. Sincerely, Violetta Krzemień-Banot, Dyrektor Operacyjny Hotelu

tracydublin2016 2016/05/12
« 4 night stay for a couple »

The hotel was located in a quiet area, but there is a bus just outside the hotel that connects with the tram and brings you into the center of town. The hotel was very very clean. The staff where very friendly, especially the night time bar staff. The breakfast had lots on offer and was served untill 10.30 or 11.00am, which as great if you wanted to have some extra time in bed. The rooms were very clean and very big. We would stay again as it is between the airport and city. The bus goes directly to the airport if you want, but a taxi only costs 80 Zloty or £20. A taxi to town was only 20 zloty which was great for coming home after a day of walking around.

Manager O, Operation Manager at Novotel Krakow City West, responded to this review

Dear Tracydublin2016 Thank you for the great review of our hotel! Night time bar staff sends you warm greetings :-) We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Violetta Krzemień-Banot, Dyrektor Operacyjny Hotelu

PaulW_COO 2016/01/21
« Will stay again - great value »

A bit out of the city but an excellent hotel. Great staff, clean rooms, lovely bar area. Its about 1.5km from centre but they have a shuttle bus every day which is a great money saver and on the days where the bus wasn't running, they order and pay for a taxi. The hotel is on the bus route from Krakow airport to the centre (bus 208) which is very convenient and cheap. I cannot compliment the staff enough. They spoke excellent English and were more than happy to have a conversation while you're at the bar asking about your stay and if they can help in any way. I will be staying again on my future visits to Krakow for certain.

Manager O, Dyrektor Operacyjny at Novotel Krakow City West, responded to this review

Dear Paul, We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Violetta Krzemień-Banot, Dyrektor Operacyjny Hotelu

stekor 2015/09/10
« Great city break. »

For us this hotel is exceleny choice, because its very good connected to the airport. City bus 208 from airport is going to the hotel for about 25 minutes. Bus stop is located 100 meters from hotel. Perfect. Hotel is very nice, clean, quiet. Staff is friendly and helpfull. There is free shuttle bus to the city center. Breakfast is very good. 9/10 just because always can be better. But in the Novotel West Cracow, there is very good for sure.

Manager O, Manager at Novotel Krakow City West, responded to this review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Violetta Krzemień-Banot, Operation Manager

Mariusz_23 2015/08/16
« Highly recommended »

Being there in summer '15 during a family (2+2) holiday. Very good hotel with excellent price/quality ratio (especially when booking earlier like 1-1,5 months). This hotel offers accommodation for 2+2 family in 1 room which is an additional benefit. We highly recommend this hotel for families (and not only for families of course). Mariusz, Poland

MichaelLynge 2015/07/25
« Good hotel »

We where staying at the Novotel Krakow West for 2 days while we where visiting Krakow. The Hotel was good, with a very serviceminded personel. I think the quality and the price matched very well oi got value for my monny

Joanna W, Manager at Novotel Krakow City West, responded to this review

Dear Mr Michaell, Thank you for sharing your experience with us. Thank you also for your kind words to other travelers. I am always most reassured to read that it's our personal and friendly service that is most appreciated so thank you for mentioning this. I'm glad you had a good stay at our property and hope to see you again in the near future. With Best Regards, Joanna Węglarz, Room Division Manager

stekor 2015/07/15
« Great stay »

Well connected to the trains and airport. Free transport to the city center and back. Nice, big and clean rooms. Free pool for hotel guests. Good breakfast. I would like to reccomend it to all travellers.

Joanna W, Manager at Novotel Krakow City West, responded to this review

Dear Guests, Truly appreciate your review, it is so pleasing to read that we met all expectations. I and all hotel staff appreciate your kind words. We endeavor to offer a positive experience for all of our guests. I hope we get to see you again in the near future. Thank you again. With Best Regards, Joanna Węglarz, Room Division Manager

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