Hotel - Novotel Krakow City West
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Novotel Hotel

Novotel Krakow City West hotel

Al. Armii Krajowej 11 
30-150 CRACOW
POLAND

974 reviews
TripAdvisor Rating Based on 974 reviews
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Hotel Novotel Krakow City West

Mid-scale hotel for business or family trips

You will love the 4-star Novotel Kraków City West hotel with elegant interior, cozy library, stylish bar and colorful area for kids. Big rooms, wooden furniture in warm colors and free WIFI guarantee a comfortable stay for holidays and business trips. Our guests can enjoy an indoor swimming pool or relax in the sauna. At Novotel we care about your wellbeing, and dinner in our stylish restaurant will be a perfect end to a wonderful day.

Hotel extras
  • Outdoor car park
  • Free, high speed wirless Internet
  • Bicycle available on guest request
  • Close proximity to the city centre
  • In Balance by Novotel Wellnes Leisure Centre
This hotel is PLANET 21 Gold
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed internet
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Outdoor car park PLN 40 per day (PLN 80 for buses, PLN 50 for mini buses) (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 40  PLN
  • Indoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed internet
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Outdoor car park PLN 40 per day (PLN 80 for buses, PLN 50 for mini buses) (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 40  PLN
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Overnight shoe shine
  • Cash machine  (Nearby)

Leisure and activities

  • Indoor heated pool
  • Massage
  • Babysitting on request
  • Bike rack facilities

Catering

  • Breakfast buffet
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 10 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Hotel - Novotel Krakow City West

Al. Armii Krajowej 11
30-150
CRACOW
POLAND

Tel: (+48)12/6226400
Fax: (+48)12/6226405

Check-in from 14h00
Check out up to 12h00
Access and transport
  • PRZYBYSZEWSKIEGO : 208 and 501, Przybyszewskiego
  • KRAKOW-AIRPORT At 13km / 8.08 miles
  • KRAKOW GLOWNY At 5km / 3.11 miles

GPS : 50.070207, 19.897380

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.The hotel offers 25 TV channels to choose from, including two English, two French, one German, one Italian and one Russian.

  • Standard Room
    Standard Room

    Choose space and comfort. Our Standard Room is equipped with everything you need during your stay in Novotel hotel. Up to 2 adults and 2 children.

  • Superior Room
    Superior Room

    Combine work and relaxation in complete serenity. Our Superior Room combines modern decor, ergonomics and high-tech equipment: air conditioning, Pay-TV, Wi-Fi, minibar. Up to 2 adults and 2 children.

  • 305 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 117 family rooms
  • 80 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Crib on request
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

NOVO SQUARE LOUNGE BAR Restaurant
Lunch 11:00 - 18:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner 18:00 - 23:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

NOVO SQUARE LOUNGE BAR Type of cuisine: International


Discover a whole range of tastes in our Novo2 Restaurant. Savor excellent Polish and international cuisine. Open MIDDAY-11:00 PM

Find out more and book
NOVO SQUARE LOUNGE BAR Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

NOVO SQUARE LOUNGE BAR


Scintillate your tastebuds with a cup of aromatic coffee or a refreshing cocktail in our bar.

See all our restaurants and bars

Your meetings and events

Novotel Krakow City West Meeting Room

Our meeting rooms


  • Number of meeting rooms: 10
  • Maximum size: 268 m2
  • Maximum capacity: 350
  • Maximum banquet capacity: 150

Our customer reviews for Novotel Krakow City West

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating 4.0/5 Based on 974 reviews

nin0enina 2016/09/15
« Excellent Stay »

Despite the hotel not being in Krakow Centrum (4kms away), the hotel makes a handful of bicycles available to its guests, free of charge. The staff were also very friendly, very aware and customer/guests-oriented. The rooms are tidy, spacious enough and definitely very clean.

Manager O, Dyrektor generalny at Novotel Krakow City West, responded to this review

Dear nin0enina, We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Violetta Krzemień-Banot, Dyrektor Hotelu

Thomas M 2016/06/05
« Long weekend in Krakow »

Staff performance was excellent! The standard rooms need a update but a upgrade is worth every cent. Breakfast is Ok, nothing special?! Be prepared to use a lot of taxis during your stay, tyhey are cheap and easy to get.

Manager O, Operation Manager at Novotel Krakow City West, responded to this review

Dear Thomas M, Thank you for nice review of our hotel! We are glad that you enjoyed your stay and appreciated all our efforts to make your stay as best as possible. We hope to see you again very soon. Sincerely, Violetta Krzemień-Banot, Dyrektor Operacyjny Hotelu

tracydublin2016 2016/05/12
« 4 night stay for a couple »

The hotel was located in a quiet area, but there is a bus just outside the hotel that connects with the tram and brings you into the center of town. The hotel was very very clean. The staff where very friendly, especially the night time bar staff. The breakfast had lots on offer and was served untill 10.30 or 11.00am, which as great if you wanted to have some extra time in bed. The rooms were very clean and very big. We would stay again as it is between the airport and city. The bus goes directly to the airport if you want, but a taxi only costs 80 Zloty or £20. A taxi to town was only 20 zloty which was great for coming home after a day of walking around.

Manager O, Operation Manager at Novotel Krakow City West, responded to this review

Dear Tracydublin2016 Thank you for the great review of our hotel! Night time bar staff sends you warm greetings :-) We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Violetta Krzemień-Banot, Dyrektor Operacyjny Hotelu

PaulW_COO 2016/01/21
« Will stay again - great value »

A bit out of the city but an excellent hotel. Great staff, clean rooms, lovely bar area. Its about 1.5km from centre but they have a shuttle bus every day which is a great money saver and on the days where the bus wasn't running, they order and pay for a taxi. The hotel is on the bus route from Krakow airport to the centre (bus 208) which is very convenient and cheap. I cannot compliment the staff enough. They spoke excellent English and were more than happy to have a conversation while you're at the bar asking about your stay and if they can help in any way. I will be staying again on my future visits to Krakow for certain.

Manager O, Dyrektor Operacyjny at Novotel Krakow City West, responded to this review

Dear Paul, We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Violetta Krzemień-Banot, Dyrektor Operacyjny Hotelu

stekor 2015/09/10
« Great city break. »

For us this hotel is exceleny choice, because its very good connected to the airport. City bus 208 from airport is going to the hotel for about 25 minutes. Bus stop is located 100 meters from hotel. Perfect. Hotel is very nice, clean, quiet. Staff is friendly and helpfull. There is free shuttle bus to the city center. Breakfast is very good. 9/10 just because always can be better. But in the Novotel West Cracow, there is very good for sure.

Manager O, Manager at Novotel Krakow City West, responded to this review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Violetta Krzemień-Banot, Operation Manager

Mariusz_23 2015/08/16
« Highly recommended »

Being there in summer '15 during a family (2+2) holiday. Very good hotel with excellent price/quality ratio (especially when booking earlier like 1-1,5 months). This hotel offers accommodation for 2+2 family in 1 room which is an additional benefit. We highly recommend this hotel for families (and not only for families of course). Mariusz, Poland

MichaelLynge 2015/07/25
« Good hotel »

We where staying at the Novotel Krakow West for 2 days while we where visiting Krakow. The Hotel was good, with a very serviceminded personel. I think the quality and the price matched very well oi got value for my monny

Joanna W, Manager at Novotel Krakow City West, responded to this review

Dear Mr Michaell, Thank you for sharing your experience with us. Thank you also for your kind words to other travelers. I am always most reassured to read that it's our personal and friendly service that is most appreciated so thank you for mentioning this. I'm glad you had a good stay at our property and hope to see you again in the near future. With Best Regards, Joanna Węglarz, Room Division Manager

stekor 2015/07/15
« Great stay »

Well connected to the trains and airport. Free transport to the city center and back. Nice, big and clean rooms. Free pool for hotel guests. Good breakfast. I would like to reccomend it to all travellers.

Joanna W, Manager at Novotel Krakow City West, responded to this review

Dear Guests, Truly appreciate your review, it is so pleasing to read that we met all expectations. I and all hotel staff appreciate your kind words. We endeavor to offer a positive experience for all of our guests. I hope we get to see you again in the near future. Thank you again. With Best Regards, Joanna Węglarz, Room Division Manager

Ronald Blair G 2015/06/17
« Novotel Krakow City West »

Although not city centre, City West was great value. Good bar menu with very friendly and attentive staff. No complaints at all. Room and breakfast first class. Plenty of space in and around the hotel. I will make it my first choice on my next visit.

Joanna W, Manager at Novotel Krakow City West, responded to this review

Dear Guest, Thank you very much for the positive comments. We work hard to offer good and friendly, efficient service, and I’m so glad your visit was enjoyable. I will pass your feedback on to the team, and we look forward to seeing you again in the future. With Best Regards, Joanna Węglarz, Room Division Manager

VeryHappy2015 2015/04/20
« Great stay »

Great hotel, couldn't fault it. Huge room with 2 kingsize beds, spotlessly clean. Great selection at breakfast - loads of continental choice ie meats, cheeses, pastries, cereal etc and also small selection of hot foods - scrambled eggs, bacon, sausage, beans (different some days). Don't understand how some other reviews could complain about this breakfast. Nice little pool for a morning dip and appreciated free taxi shuttle to city centre ( although taxi would only cost around £5 anyway). Not the most scenic area but not unsafe or anything, just near other hotels, Mercedes garages etc and this to me is reflected in the amazing price for this hotel. Will definitely stay here again and recommend to friends.

Joanna W, Manager at Novotel Krakow City West, responded to this review

Dear guest, Thank you very much for choosing our hotel and for sharing your opinion on Trip advisor. We always endeavor to fulfill the wishes and expectations of our guests, and it seems that during your stay we achieved our goal. We are glad to see we provided you with a good quality service. It would be a great pleasure to see you again soon. With best regards, Joanna Weglarz Room Division Manager

Stancu_dot_ro 2015/04/20
« Fair value »

The room was OK for the paid money. Good breakfast. A little bit too far from the Old City centre, you cannot get there by walk, but you can always ask for a taxi to the reception, not so expensive. I recommend it!

Joanna W, Manager at Novotel Krakow City West, responded to this review

Dear guest, Thank you very much for the comment you have given us about the experience at NOVOTEL Krakow City West. We are pleased that the hotel has seemed a very good standard and the buffet has been at the level of your expectations. We will love to meet you again on future visits to Krakow. With best regards, Joanna Weglarz Room Division Manager

Robert C 2014/11/02
« Good alternative to city centre hotels »

I stayed in Krakow for a weekend and decided to chose this hotel, as it appeared to me as a good alternative to rather overpriced city centre hotels. Hotel is situated around 3-4 km from the old town city centre, in a business district (not very interesting area). Best way to get to the city centre - taxi (cost around PLN 25.00 / EUR 6.00). Hotel's interior looks new (I believe that it has been redecorated not a long time ago) however from an outside it does not look that attractive (rather old communist era architecture type of building). Our room (superior) was on a 7th floor and I must admit it was quite spacious and nicely renovated. Quality of bed was very good and pillows were comfortable. Room was well equipped, including a Nespresso coffee machine. We booked a breakfast option with hotel as well. There was a wide range of products available (including English breakfast option) and the restaurant itself was very spacious (no problem with place during morning rush hours). Hotel's bar offer was average, with a tap beer price at EUR 3.00 and bottled beers at max EUR 4.50. Liqueurs and stronger alcohols were available as well. We neither tried hotel's swimming pool nor the gym. The only thing I did not appreciate was the fact that outdoor hotel parking was not included in the price of the room.

NitinBhatia, General Manager at Novotel Krakow City West, responded to this review

Dear Guest Thank you for reviewing Novotel Krakow City West. We are delighted to note that you were very satisfied with your stay with us; more specifically our spacious rooms and the wide breakfast selection. We look forward to welcoming you once again in the near future. May I also take this opportunity to wish you a Merry Christmas and the very best for 2015 Sincerely Nitin Bhatia General Manager

Jan433 2014/10/29
« good solution both for business and turism »

I like Novotel Krakoow City West for various reasons: mainly high quality vs price, very good and friendly staff, refurbished rooms, I also like location which is good both for business and leisure, ONLY Concern: spa/pool requires upgrade asap and should not be closed for winter time

NitinBhatia, General Manager at Novotel Krakow City West, responded to this review

Dear Guest Thank you for your positive feedback and encouraging comments about the team and our rooms. we are delighted that Novotel Krakow City West is your hotel of choice. I would like to acknowledge your comments regarding our leisure facilities and I am pleased to advise that over the course of 2015 we have a plan to modernize our facilities. Unfortunately due to necessary technical works that need to be carried out the facility will remain shut for approximately 45 days. The hotel will be pleased to offer free of charge usage of the facilities at our sister hotel Novotel Krakow Centrum during this period. Thank you once again for choosing Novotel Krakow City West and look forward to welcoming you once again in the near future. Sincerely Nitin Bhatia General Manager

Budapestfor4 2014/10/23
« Great price, great location »

Staff was friendly, hotel outside the main square. They even have a free shuttle twice a day to and from the square. The room was clean. The breakfast buffet was good. Just a great place at a great price.

NitinBhatia, General Manager at Novotel Krakow City West, responded to this review

Dear Guest Thank you for reviewing Novotel Krakow City West and rating us 5 Stars. We are delighted with your positive comments regarding the rooms, breakfast and complimentary shuttle. Your satisfaction is our biggest reward. Hope to have the opportunity to welcome you once again in the future. Sincerely Nitin Bhatia General Manager

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