Hotel - Mercure Warszawa Centrum
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Mercure Hotel

Mercure Warszawa Centrum

ul. Zlota 48/54 
00-120  WARSAW
POLAND

1,742 reviews
TripAdvisor Rating Based on 1,742 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Underground garage: PLN 89 per day (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 50  PLN
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Underground garage: PLN 89 per day (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 50  PLN
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Beauty salon (Paying)
    • Hairdressing salon (Paying)
  • Porter

Leisure and activities

  • Fitness centre
  • Jacuzzi

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h
    • Opening hours : Week-end 24h

Business services

  • 13 meeting room(s)
  • Web Corner on a Mac
See all services

Hotel location

Our rooms

  • 338 rooms
  • 338 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 12 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Direct dial telephone
    • High speed transmission line
    • Minibar
    • Bathtub
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Warszawa Centrum

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 1,742 reviews

Shir B 2017/05/15
« Mercure Warszawa Centrum »

great location, most of the Stuff were very kind and helpful, clean rooms, very close to public transportation. I enjoyed the fact that the hotel is right in front of Zlota Tarasy, one of the biggest shopping centers in Warsaw

Karolina T, Guest Experience Team at Mercure Warszawa Centrum, responded to this review

Dear Shir B, Thank you so much for sharing your opinion on Tripadvisor community. I am delighted to hear that you received such wonderful service while staying with us, and found our hotel facilities enjoyable. It is a huge advantage that the shopping center is just in front of our hotel, because our guests can find there almost everything they need in everyday life. Short distance to the tram and bus stops or Metro station is another reason why you could enjoy your visit. We are looking forward to hosting you again and make the next stay even more enjoyable. Best regards, Maciej

X3785NVjohnc 2017/04/07
« Excellent stay, service and location but directions not clear. »

Stayed her last week in April. Would highly recommend. Service, facilities and location excellent. Although the directions from Warsaw Zentralle rail station were not clear on the website. So from the station take the exit for al. Jana Pawla II, the dual carrigeway, turning right in the direction of Rondo Onz Metro, your nearest Metro station. ul. Zlota and the hotel is on your right about 7 minutes away. Great breakfast. Lovely room and room service. Only two sugestions. More English speaking channels. Only two - CNN and French. Perhaps at least BBC World News. Also maybe have a couple of copies of the Times. Best wishes. John

Karolina T, Guest Experience Team at Mercure Warszawa Centrum, responded to this review

Dear X3785NVjohnc, First and foremost, I would like to thank you for choosing Mercure Warszawa Centrum. We are delighted to read your comments and very glad that you have enjoyed your stay with us. We are also grateful for your kind remarks regarding English speaking channels. I will share your comment with Maintenance Manager. Looking forward to seeing you again soon. Best regards, Karolina

claudialB5876AW 2017/02/25
« Mess in the booking system »

I have stayed at the Mercure Warszawa Centrum several times, related to business trips. For the second time, I have experienced mess with the booking system. On my arrival, my booking could not be found in the system. It turned out that the booking had been registered with a wrong arrival date. When I left, my check out was delayed because also a wrong check out date was registered.

Justyna S, Guest Experience Team, at Mercure Warszawa Centrum, responded to this review

Dear ClaudialB5876AW, Thank you very much for choosing our hotel and for telling us about your experience on TripAdvisor. We regret to learn that your stay did not fully meet your expectations, please allow me to express my sincerest apologies. I would very much appreciate if you could contact the hotel directly at H3385-GR@accor.com and pass to us more detailed information about disorder in the booking system as we would like to follow up on situations and improve the things for the future. I would like to ensure you all your feedback will be forwarded to the relevant departments in the hotel and will be taken the appropriate measures to have these types of situations do not occur. I hope I will have a pleasure to welcome you back to Mercure Warszawa Centrum and we will have the opportunity to show you the service our hotel is known for. Best regards, Justyna

go904 2017/01/10
« Lovely »

The hotel is very central, lovely and clean, quiet, good restaurant, good and helpful staff. I would thoroughly recommend this hotel in Warsaw. Spa area looked lovely, even though I didn't use it or fitness area.

Justyna S, Guest Experience Team, at Mercure Warszawa Centrum, responded to this review

Dear Go904, Thank You so much for sharing your opinion on Tripadvisor community. I am delighted to hear that you received such wonderful service while with us, and found all what you expected. We really appreciate your very good recommendation! As our guests’ satisfaction is priority for us, we would like to assure you that our goal is meeting your expectations and providing constantly the highest level of service. We are delighted to read your comments and very glad to hear that perfect location of our hotel suit you, excellent food and wellness center as well. Thank you for your compliments about helpful staff. We are grateful for sharing your experience and we hope your next visit will be as pleasant as the previous one. Best regards, Justyna

ADRAS 2016/09/29
« A nie hotel »

I stayed three days at this hotel on September 2016. It is a very nice hotel at an excellent location with spacious rooms , very soft beds , clean, quite . Its breakfast needs improvement but in general it was quite good . The personnel very polite .

Justyna S, Guest Experience Team, at Mercure Warszawa Centrum, responded to this review

Dear Adras, Thank you for taking the time to review Mercure Warszawa Centrum Hotel and sharing wonderful comments on TripAdvisor. We would like to say thank you for your kind comments about room facilities, excellent location and of course our staff. It was our pleasure to host you and we would be delighted to welcome you again during your next stay in Warsaw. Best regards, Justyna

Mambo_msafiri 2016/08/31
« Unhospitable »

Booked a twin room with breakfast included - logic suggests that this was for two people. The booking seemed to indicate that this was only for one person even though the terms and conditions clearly stated that breakfast was for two people. They harangued and harassed us every morning over this and insisted we pay for the second breakfast - troublesome at best but more so because one of those mornings was my birthday. Awful, awful having to waste my time and my holiday arguing and being treated like a criminal. I wonder where that sort of training they provide their staff because my stay was as difficult as they come. AVOID! There's the Intercontinental around the corner if you must stay in the area, otherwise suggest you stay in Old Town instead or put on your boxing gloves.

Karolina T, Guest Experience Team at Mercure Warszawa Centrum, responded to this review

Dear Mambo_msafiri, First of all, we would like to thank you for taking your time and sharing your experience with us. We regret to learn that your stay did not fully meet your expectations, please allow me to express my sincerest apologies. Our absolute aim is to meet all of our guests' expectations in high level of quality. That's why we care all feedback and we take constructive criticism very seriously. So, we will be definitely forwarding your feedback to the related departments for the necessary actions to be taken. I passed on your comments to our Front Office Manager in order to remind our staff basic rules of hospitality and to avoid such a behaviour in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Karolina

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