Hotel - ibis Guadalajara Expo
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Ibis Hotel Hotel

ibis Guadalajara Expo Hotel

Av Mariano Otero no 1400  Col Jardines Del Bosque 
44520  Guadalajara
MEXICO

389 reviews
TripAdvisor Rating Based on 389 reviews
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From 755.46 MXN Non member rate
From 717.69 MXN Member's rate Members’ Rate, join while you book
5.00P
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Check-in from 15h00
Check out up to 13h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Languages spoken at the hotel
    • Spanish

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Languages spoken at the hotel
    • Spanish
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Dry cleaning / Ironing

Leisure and activities

  • Babysitting on request

Catering

  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 7 meeting room(s)
  • Self service business centre
See all services

Hotel location

Our rooms

  • 160 rooms
  • 5 rooms for people with reduced mobility
    • 110/120 V AC
    • Air conditioning
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Printer
    • RJ 11 outlet
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for ibis Guadalajara Expo

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.5/5 Based on 389 reviews

Liam C 2015/01/19
« Disappointing »

The service in this hotel was not of the required standard for a chain like Ibis. In the restaurant, the waitress was moody and we were overcharged. The room was very noisy due to the air-con. Good location and very clean, but could be a lot better!

Gabriela N, Manager at Ibis Guadalajara Expo, responded to this review

Dear Customer. Thank you for your comments about ibis Guadalajara Expo's service and facilities. Please accept my apologize for the waitress attitude. We will make a big effort in training the teams in order to provide quality at service and to communicate correctly our promotions. It happens that we have a special promotion in case you pay in advance your breakfast at the check-in moment at Front Desk. It is a reward for the guests for helping us to make this service more fluid. At the Restaurant, the price keeps at $89.00. Like wise, please be sure we will work with the maintenance staff the air conditioning issue. I hope this experience doesn't affect your next choice to be at Guadalajara, to visit ibis Guadalajara Expo again. Best Regards,

Stanimir T 2014/07/16
« Unhappy »

Dirty and broken towels, small unclean rooms, poor breakfast, TV channels on Spanish only, Room Key was setting with 1 day expiration so we had to come back every day down to reception desk to re-set, no Room Service and what they call Room Service is frozen food made by Front Desk associate in microwave-taste terrible....

Joan F, Manager at Ibis Guadalajara Expo, responded to this review

Dear Customer, At ibis Guadalajara Expo hotel, we really thank for your comments. It is a fact we have problems with towels, however, we are solving very soon. I will share with my team about the configuration of keys in order to elminate this failure. Unfortunatetly, the lack of room service, is part of ibis internationally, the reason is that we are business hotels and most of our clients require more practicity at their stays and rarely use this kind of service. Be sure we will lead our team to give a better service and reach the expectatives of all our customers. Please feel free to contact me directly in case you come back to Guadalajara, it will be a pleasure to serve you. Sincelery, Gabriela Nungaray General Manager ibis Guadalajara Expo

Georgina C 2013/10/24
« unsatisfied »

The service was terrible, there where food traids on the floor for about 2 days, the room service didin't do our bed in one ocation. In understand the hotel doesn't have room service but it's not nice to not have all the basics like towels, toilet paper etc...

Joan F, Manager at Ibis Guadalajara Expo, responded to this review

Dear Guest: We are sorprised to receive your comments about your stay at the Ibis Guadalajara Expo. Your opinion is very important for us in order to improve our services. We are very sorry about your experience. The ibis brand is internationally recognized 3 star hotels for its quality services coupled with excellent cost/benefit relation and its always strategic location, allowing competitive rates. In ibis there is the more direct participation of the guests during their stay, generating a more relaxed and welcoming atmosphere, with some differences. The room service was replaced by a convenience store that operates 24 hours a day, offering snacks and refreshments. The luggage is taken directly by customers to the apartments via carts available at reception. To ask extra bed clothes, towels or pillows, just go to the reception and get them with one of our attendants. And to make it easier to stay for business, ibis network offers wifi connection for free in every room, in the lobby and floors, Thank you for your attention and we are at your disposal in your next visit to our city.

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