Ibis Madrid Calle Alcalá 1 star

Customer review rating (ALL Rating) 4.4/5 1,998 reviews

Best price
guarantee
Ibis Madrid Calle Alcalá - Image 1
Ibis Madrid Calle Alcalá - Image 2
Ibis Madrid Calle Alcalá - Image 3
Ibis Madrid Calle Alcalá - Image 4
Valentin Beato 20, 28037 Madrid, Spain

Description

Hotel extras

  • Great location, 3 minutes walk from Suanzes Metro station

  • Civitas Metropilatano Stadium 5 min. away Enjoy the best sporting events!

  • Located 5 mi (8 km) from Spain's biggest airport, Adolfo Suárez Madrid-Barajas

  • Located very close to the IFEMA fairground and the Las Ventas bullring

  • 5 min from Wanda Metropolitano stadium

Our accommodation(s)

Hotel location

Ibis Madrid Calle Alcalá

Valentin Beato 20
28037 Madrid
Spain

GPS:40.439696, -3.626368

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar

BAR-RENDEZ-VOUS

Relaxation on the menu. A bit to eat, something to drink... It's the one rendezvous you need for a new take on work and leisure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,998 reviews

TripAdvisor Rating  4.0/5  1,325 reviews

TRANQUILO

Customer review rating 4.5/5

Juan F. Couples - Confirmed reviews ALL

HA SIDO AGRADABLE

Functional Hotel ,good value .

Customer review rating 4.5/5

Mike Business - Confirmed reviews ALL

basic functional rooms , nice lobby & bar area , Breakfast choice & quality was excellent as good as any 4 star hotel . Staff were very helpful & friendly . although basic the rooms were clean & had what you needed accept maybe a safe for valuables , shower was very good .Room was on the ground floor so was little dark would be my only issue .

Dear Michael John, We very much appreciate your comments regarding your stay at the ibis Madrid Calle Alcalá. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Iván Casado Departamento de recepción Hotel Ibis Madrid Calle Alcalá C/ Valentin Beato 20 28037 Madrid Metro Suanzes Tel : ( 34 ) 91 375 90 43 Fax : ( 34 ) 91 375 01 50 H3… www.ibishotel.com

Not the best

Customer review rating 2.5/5

John Business - Confirmed reviews ALL

Very disappointed. Not only did the aircon not work, the unit would not even blow out air! So we had to leave the window open. Breakfast was not as good as the Ibis in Barcelona.

Dear Gianfranco, Thank you for taking the time to tell us about your experience at the ibis Madrid Calle Alcalá. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iván Casado Departamento de recepción Hotel Ibis Madrid Calle Alcalá C/ Valentin Beato 20 28037 Madrid Metro Suanzes Tel : ( 34 ) 91 375 90 43 Fax : ( 34 ) 91 375 01 50 H3… www.ibishotel.com

Extremely Disappointing

Customer review rating 2.0/5

Vishal W. Couples - Confirmed reviews ALL

I stayed at the IBIS for 4 nights, split across 3 different bookings, as the match I was in Madrid to attend had a change of schedule. Nonetheless, the staff at the reception was very courteous and made sure we didn't have to change rooms. On the room front, it was VERY basic. I understand I booked it knowing what I was getting, but it didn't even have basic amenities like a simple kettle or a bottle of water. Even the glasses in the washroom were paper glasses. The mattress and the pillows were terrible and I suffered a backache due to them. Additionally, on the 4th night, even though the weather wasn't very cool, the AC for some reason wasn't working and it became difficult to sleep. When I called the reception, I was told that the AC wasn't working and that they couldn't do much, and asked me to open the windows for some fresh air. I definitely didn't pay over 100 EUR a night at a reputed chain like the IBIS to be asked by the reception to open the windows. This was quite ridiculous. Even when the next morning I asked at the reception about the AC, I was told they cannot always keep both, the heaters and AC on and this pattern keeps changing depending on the weather. However, I wasn't informed about it in advance, and neither was this mentioned anywhere on the booking page. The hair dryer stopped working within a few seconds of switching on, and the TV didn't start either (the red light on the remote just kept blinking). I will surely be very apprehensive about booking an IBIS property after experiencing this kind of service.

Dear Vishal, Thank you for taking the time to tell us about your experience at the ibis Madrid Calle Alcalá. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are sorry to hear that your stay was not as expected, we are working to improve this service and regarding the paper cups the Accor group has zero tolerance with plastic, that is why the cups were made of paper. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iván Casado Departamento de recepción Hotel Ibis Madrid Calle Alcalá C/ Valentin Beato 20 28037 Madrid Metro Suanzes Tel : ( 34 ) 91 375 90 43 Fax : ( 34 ) 91 375 01 50 H3… www.ibishotel.com

Estancia agradable

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Todo correcto

Dear Dominic, We very much appreciate your comments regarding your stay at the ibis Madrid Calle Alcalá. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Iván Casado Departamento de recepción Hotel Ibis Madrid Calle Alcalá C/ Valentin Beato 20 28037 Madrid Metro Suanzes Tel : ( 34 ) 91 375 90 43 Fax : ( 34 ) 91 375 01 50 H3… www.ibishotel.com

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,026 reviews 8.8/10 Location
  • 1,089 reviews 6.4/10 Room
  • 1,056 reviews 9/10 Service
  • 17 reviews 9.1/10 WiFi
  • 720 reviews 6.3/10 Comfort
  • 643 reviews 8.3/10 Breakfast
  • 498 reviews 7.8/10 Cleanliness
  • 175 reviews 5.5/10 Food

Powered by Trustyou

Our other establishments nearby

All our hotels in Madrid
Internal rules of procedure

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.