Novotel Venezia Mestre Castellana hotel

"Excellent hotel in good location"

14th February 2013, Hamdani82, Prag

Stayed at this Hotel for 3 nights however one cannot help but be impressed by the exemplary service offered at this Hotel. The rooms are clean, spacious and comfortable. The staff are very helpful.I will definitley be returning when in Venizia :))

Management responseDear , Thank you for taking the time to inform us about your experience following your stay at our hotel. My team and I are really grateful for your kind words of appreciation, which encourage us to keep up our efforts, ensuring the service we provide always meets your expectations. We look forward to welcoming you back soon at one of the Novotel hotels. Yours sincerely,Ettore CavallinoGeneral Manager
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"practical choice selection when visiting Venice"

2nd October 2012, mariussag, Vilnius, Lithuania

Have stayed for several nights in this hotel. good quality, excellent location by the highway and next to the road to Venice. Personnel friendly and helpful. have to mention that this hotel is crowded with tourists, on one hand this means that hotel is good but on the other hand it gets crowded and noisy in the lobby and restaurant.

"Nice location close to venice"

21st August 2012, Nevyk, Port Harcourt, Nigeria

The hotel is good value for what is paid. The breakfast at the hotel was particularly good. It's not in Venice city centre but it just a 15 min bus ride which costs just 1.30euro to get to Venice. Will definately stay there again.

Management responseDear CustomerThank you for taking the time to inform us about your experience following your stay at our hotel.My team and I are really grateful for your kind words of appreciation, which encourage us to keep up our efforts, ensuring the service we provide always meets your expectations.We look forward to welcoming you back soon at one of the Novotel hotels.Yours sincerely.Ettore Cavallino,General Manager
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"Restaurant service appalling - waitress no customer skills"

19th August 2012, 653traveller, Sydney, Australia

We prepaid a gastronomy package at the restaurant. The waitress proceeded to take away our menu and to tell us what we were entitles too. The gastronomy selection in the menu was not on offer. The quality of the meal was not good. The service was the worst we have experienced in our travels. We reported this to the manager in charge the following day - apology too late

Management responseDear Client,Please accept our apologies for what happened, which I assure is not the standard, but an unfortunate exception. All staff is informed about your comments which will help us to improve and give a better service. We hope to have you again with us.Ettore CavallinoGeneral Maneger
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"Not a place for famillies!"

29th July 2012, Mor343, Haifa, Israel

We are family with 3 kids. they gave us a room with a Queen bed + sofa that was supposed to accomodate 2 kids but was completely unusable - springs get stuck in your back and the kids complained about pain in the morning!For the 3rd kid (6 years old) we had to buy an extra room (!!) although we didn't use it, because the rules are that the room cannot accomodate more than4 people.Bathroom was dirty with stains in the bath tub.Service was poor too - cannot send a kid to ask for something from the front desk as they will reply with 'no' to any request. only when an adult talks to them they agree to help.Breakfast was fair, though dining room is too crouded and you need to stand in line for a table for over 5 minutes..Do not recommend this hotel.

"No satisfaction about my stay at this hotel!"

18th July 2012, Sepahan, Zeist, The Netherlands

A hotel with very much inconvenient location and bad quality beds!Its swimming pool is small. It is absolutely not recommended to those who expect to have some comfort during their stay at this hotel.

"Nice and clean room, friendly staff, top service!"

16th July 2012, Helsingoer, Denmark

We had a very pleasant stay for two nights.We have stayed at Novotel Hotels several times in Germany, France, Italy and Malaysia. This hotel has been one of the bests.

"It is worth its value"

5th July 2012, Paris, France

The hotel located in very good area near the restaurants, and attractions.Also, the hotel staff are very friendly and cooperative to help and answer our inquiries.I recommend it to whom travel with their families.

"Good location. Hotel room below novotel average;"

2nd July 2012, valbonne

Hotel fully booked but very quiet which is the most important for me. That is why I choose Accor Hotel.The room carpet was recently cleaned and sofa was still in the meedle of the room. There was a big paint stain in the carpet nearby the bed. Good for business if you go to Padova but not at all for romantic Venise vacations.I can scan invoice to management if they need

"Venice"

10th June 2012, Tabby5287, London, United Kingdom

Hotel staff were friendly very helpful. Hotel restaurant was good quality and value. Close to bus and train for travel to Venice.

"Not in as convenient location as the hotel advertises"

7th June 2012, London, United Kingdom

Am a regular Novotel customer, however, overall I was disappointed with Novotel V Mestre. The main reasons are:(1) LocationThe location is not as convenient as the hotel advertises. The bus near the hotel to Venice stops running around 8 PM - the last one runs at 7:50 PM. Also, there are only 2 buses per hour. After the last bus you have to walk further down the road passing under a tunnel to get another bus to reach the Mestre train station. Also, if you use the train, when you get off at the V Mestre train station the taxi charges you Euro 20 with luggage and Euro 15 without luggage. This significantly reduces the saving you expect whilst staying away from V Mestre train station. (2) Air-conditioningThe air-conditioning didn't work well at all. Wasn't possible for me to sleep in my usual sleeping gear because of the heat. (3) TVTV didn't work at all. When my wife complained the staff asked her questions rather then sending someone to check-it out. (4) MaintenanceOne of the lights on the mirror was faulty.(5) Checkout At the time of checking in we were given breakfast vouchers. I thought wow they are giving something for free, then I realised that I would have to pay for breakfast (I think it was Euro 12 per person per day). At the time of checkout they asked me to return the vouchers before refunding the additional amount they had kept for extra expenses. I had not kept the vouchers therefore had to wait before the reception staff took permission from her supervisors. To conclude, I would stay at a hotel near the V Mestre station (walking distance) rather than staying at Novotel again.