ibis Florence Prato East 3 stars

Customer review rating (ALL Rating) 4.2/5 505 reviews

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Description

Hotel extras

  • Strategic location in Campi Bisenzio, close to the A1 and A11 motorways

  • Located in the Capalle, Osmannoro and Macrolotto commercial areas

  • Private outdoor parking for a fee and free public parking

  • Close to "I Gigli" shopping center and Asmana spa

  • Bar service 24/7 with excellent breakfasts and aperitifs; outdoor garden

Our accommodation(s)

Hotel location

ibis Florence Prato East

Via Fratelli Cervi, Località Capalle
50013 CAMPI BISENZIO - FLORENCE
Italy

GPS:43.847403, 11.138635

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

2 breakfasts

Recharge your batteries with a great breakfast! From 6.30 a.m. to 10 a.m. you will find our rich buffet with sweet and savoury continental breakfast items.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  505 reviews

TripAdvisor Rating  3.5/5  909 reviews

won't come back

Customer review rating 3.0/5

Marco Business - Confirmed reviews ALL

heating system not working wi-fi at first not working breakfast with poor choice overpriced

Super

Customer review rating 5.0/5

T. T. Business - Confirmed reviews ALL

Super

Quiet, comfortable, clean and friendly staff.

Customer review rating 4.0/5

Steve Couples - Confirmed reviews ALL

Welcoming staff, clean facilities and a good breakfast.

Worst ibis I’ve ever stayed in in my life

Customer review rating 0.5/5

Fadi C. Friends - Confirmed reviews ALL

Terrible service from the minute Yuri greeted me

Dear Fadi C, Thank you for taking the time to review your stay at ibis Firenze Prato Est. We appreciate all feedback as it helps us to improve our service and ensure each guest has the best experience possible. We are sorry to hear that your experience didn't meet your expectations and we are disappointed that our staff wasn't able to provide you with a better welcome. At ibis, we strive to provide a warm, welcoming environment and excellent customer service at every turn. Again, thank you for bringing this to our attention. Your feedback is very important and it helps us strive for excellence in all our offerings. Best regards. Customer Relations Agent

Customer review rating 0.5/5

Luís Couples - Confirmed reviews ALL

The staff wasn't all very friendly, specially one of the recepcionists who treated us in an unprofessional way, when we request a room change because of water pooring from the ceilling. Not a very good experience. It was the first time in an Ibis that someone shout at me...

Dear Luís, Thank you for taking the time to share your experience at Ibis Firenze Prato Est. We are sorry to hear that you weren't satisfied with your stay. At Ibis, we strive to provide our customers with a comfortable and pleasant stay and we apologize if this was not your experience. We do take complaints seriously and we will make sure to address this issue internally with our staff. Again, thank you for sharing your feedback and we hope you will give us another chance in the future. Best regards. Customer Relations Agent

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Other web-users rate our hotel

  • 343 reviews 8.7/10 Location
  • 475 reviews 5.5/10 Room
  • 400 reviews 9.1/10 Service
  • 21 reviews 6.6/10 WiFi
  • 260 reviews 5/10 Comfort
  • 196 reviews 6.3/10 Cleanliness
  • 178 reviews 5.6/10 Breakfast
  • 129 reviews 5.9/10 Value

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