Hotel addressHochstrasse 11
How to reach the hotelGPS :N 48° 7' 46.26'' E 11° 35' 19.14''
Contact the hotel
- Tel. (+49)89/661070
- Fax. (+49)89/66107999
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Accorhotels.com customer reviews in partnership with TripAdvisor
"Good location but impolite staff!"
21st September 2013, Gurkancke, Hamburg, Germany
Pros: Central location, easy access to public transportation. Rooms are neatly and modernly furnished.Cons: The heating did not work despite it was 8 degrees celcius in the evening (and not more than 12 degrees during the daytime) at the time of our stay, so we were really cold on the first night. The staff gave us a small fan on our second day (after we asked them how to turn on the heating) which worked fine, but we found it surprising that a 4 star chain hotel did not have central heating in the rooms at a time when outside temperatures were already so low. We are not sure whether we would consider staying there again in the wintertime! In our room we had a toilet separate from the bathroom. The bathroom had a shower as well as a bath and the washbasin. In the toilet there was no washbasin which was kind of inconvenient and the toilet had a sour smell as it had no fan whatsoever. If possible, ask for a room with a toilet, bath and washbasin in a single bathroom. What we found really abhorrent was the attitude of one of the reception personnel on our second night: Upon coming back at around 11 pm, we saw that the guests staying next door had left their tray with leftovers of the food which they apparently had ordered from the room service right next to our door. As the leftovers smelled really bad (not to mention that it looked very displeasing and the tray was partly blocking the fire exit), we called the reception to request that they take the tray away. The guy who was on duty said that he would take care of it but added that he would come up in 15 minutes as he was alone in the reception. As nothing happened even after half an hour, we called in again to repeat our request, even though we were very polite during both calls the guy got really rude at the second call, yelling to us on the phone and claiming that it had only been 10 minutes and that we had to wait! In the end the tray was removed but we found it unacceptable in terms of customer service that a staff member can get so rude and ignorant.
"Great hotel right on the edge of the city center"
5th September 2013, MojoBoBo
Clean and comfortable and a short walk to sights and shops. Look for the Wirsthaus on de Au just down the foot path and across the river. It is an authentic German beerhall where there are more locals than tourists.
8th August 2013, Ricardo_ruhland, Sao Paulo, Brazil
The hotel is very good, but the air conditioning system not. The control inside the room doesn`t obbey our comand. The temperature is regulated by a central air conditioning and it was very hot.The hotel service and the instalations in general were very good. The only exception was the air condiotiong system.
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.
Hotel classifications (1 to 5 stars for France) correspond to criteria laid down by local regulations.