Hotel - Mercure Sao Paulo Vila Olimpia Hotel
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Mercure Hotel

Mercure Sao Paulo Vila Olimpia Hotel

Rua Santa Justina, 210  Vila Olimpia  SAO PAULO - SP 
04545041  SAO PAULO
BRAZIL

840 reviews
TripAdvisor Rating Based on 840 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Languages spoken at the hotel
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service

Business services

  • 8 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre (Paying)
  • Copy/print service available
See all services

Our rooms

Our apartments are air-conditioned with cable TV, minibar, hairdryer, electronic safe and wired or Wi-Fi Internet access in the Standard category. We have rooms adapted for people with reduced mobility on smoking and non-smoking floors.

  • 207 rooms
  • 183 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 9 connecting rooms
  • Crib on request
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Crib on request
    • TV room service ordering
    • WIFI in your room
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Phone with 2 handsets in room
    • High speed transmission line
    • Fax machine
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Sao Paulo Vila Olimpia Hotel

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 840 reviews

andreluc31 2016/12/15
« Avoid the 25th floor »

I'm not sure but I think room 2506 is haunted: light switch turning on/off by themself, an old & noisy AC have been reseting suddenly many times until die... Called maintenance staff and the guy couldn't fix the problem, and also the air filter was very, very dirty. On the 2nd day I moved to another available ap, reformed and that time everything was ok.

mercurevilaolimpia, Front Office Manager at Mercure Sao Paulo Vila Olimpia Hotel, responded to this review

Dear guest, thank you for sharing your experience at our hotel. I apologize for not meeting your expectations at our rooms. I take this opportunity to inform that our hotel is undergoing a renovation in the rooms, and soon will be totally renovated. I hope we can welcome you again and have the opportunity to better serve you in the near future. Have an excellent day! Ana Sofia Alves - Front Office Coordinator

caldek 2016/04/29
« Good hotel »

Breakfast not included, the cost of breakfast too high for Family stay. Had I understood this clearly perhaps I would have selected another hotel in the nearby location for this visit and travel in Sao Paulo

Amanda F, Operations Manager at Mercure Sao Paulo Vila Olimpia Hotel, responded to this review

Dear Caldek, The breakfast can be included or not, just depend of your selection. We have very nice promotions every weekends, R$229/night with breakfast. Please, if you need anything, any help for you next booking, I am at your disposal. Have very nice week. Angelique.

clademir 2016/03/23
« good accommodation and location! »

The Hotel is very well located, close to Congonhas Airport, and has a very good restaurant. Moreover, the rooms are very spacious, and the internet service is very reasonable. The car service works well, although a bit slow.

Amanda F, Operations Manager at Mercure Sao Paulo Vila Olimpia Hotel, responded to this review

Dear Clademir, thank you very much for your nice feedback. I hope to see you soon a the hotel. Have an excellent weekend ! Angélique

Nad B 2016/02/28
« too busy hotel, gives no attention to small details »

I was upgraded to worse room, meaning downgraded, but they tried to sold me it was better as in higher floor. when i didnt accept, they told me they were sorry but the hotel was full. i didnt get the room i've reserved. the next day i did a lot of mess, so they gave me the room i have originally reserved.

Amanda F, Operations Manager at Mercure Sao Paulo Vila Olimpia Hotel, responded to this review

Dear Nad, I am the operations manager, we meet us to do the room move. It is right, the hotel was full and my team did an upgrade (same kind of room but bigger). I understand that it was not the best solution for you, that's why I changed it. I am really sorry about that, please be sure that my team was trying the best. Like I said, if you need anything I am at your disposal. Have a wonderful week. Angelique. Operations Manager.

LMALANGA 2016/01/27
« Good service, refurnising necessary »

Hotel service and location are great! Breakfast is fabulous. It lacks some rennovation, tough. It seems outdated in terms of style, old air conditioning model, walls and curtains. It's still a good stay!

Amanda F, Gerente geral at Mercure Sao Paulo Vila Olimpia Hotel, responded to this review

Dear LMALANGA, It was a pleasure to welcome you at the hotel. Thank you for you comments. Please, for your next stay will be very nice if possible to book our new room, which is the superior room. Our new room is totally refurnishing, including the bathroom, with new air conditioning, anti-allergic floor, king size bed... If you need any help, please fill free to call our reservation department. Kelly or Aimée will help you. I wish you a very nice 2016. Amanda. General Manager.

Saulo C 2015/09/14
« Excellent Location with Renovated Rooms »

One of the highlights of this hotel is the location. It is in Vila Olimpia where you can find good places to eat and for leisure. The rooms were renovated to the new "style" of Mercure and ehancing quality. Room service and restaurant can scare you a little bit in terms of price but quality is flawless.

Amanda F, Gerente geral at Mercure Sao Paulo Vila Olimpia Hotel, responded to this review

Dear Saulo, It was a real pleasure to welcome you at the Hotel Mercure Sao Paulo Vila Olimpia. I am so happy to see that you liked our new room, completely renovated, I love it . Just to help everybody, the name of the room is the superior room. I hope to see you as soon as possible at the hotel. I am at your disposal if you need anything. Have a very nice week. Amanda. General Manager.

Ronald C 2014/12/21
« Always good! »

It has been years I stay at the Mercure Vila Olimpia in S. Paulo Brazil. Is is always nice and warm and friendly. The rooms are comfortable and clean, The food is perfect, breakfast excellent. I strongly recommend it and I'll always be a frequent guest! Good value for money...

Amanda F, General Manager at Mercure Sao Paulo Vila Olimpia Hotel, responded to this review

We very much appreciate your comments!! It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Amanda Farago General Manager Mercure SP Vila Olimpia

secret_traveller82 2014/12/12
« Better »

Hotel got better from the last time I stayed, with renewed rooms. Location is great. Haven't used the hotel amenities, but they looked pretty much ok. Staff was very kind and helped with my logistic needs.

Amanda F, General Manager at Mercure Sao Paulo Vila Olimpia Hotel, responded to this review

We appreciatte a lot your comments and our staff is very satisfied about that. Thank you so much! It´s was our pleasure to welcome you.here We hope to see you soon in Brazil. Best regards, Amanda Farago General Manager Mercure SP Vila Olimpia Hotel

Andrea M 2014/10/24
« Good Location, on going renovation »

Mercure Hotel is always my choice when I want a good location and comfortable accommodations. It has very good access and reasonable parking price (R$ 15/day) but I was disappointed by cleaning service.

Edson Luiz T 2014/09/04
« Trip »

The room need: tables both sides of the bed; a garbage place. Breakfast is very good. The restaurant have a lunch and a dinner gorgeous. The staff is very amable and every time is ready fou the guest necessities.

Amanda F, General Manager at Mercure Sao Paulo Vila Olimpia Hotel, responded to this review

We very much appreciate your comments regarding your stay at the Mercure São Paulo Vila Olimpia. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amanda Farago Gerente Geral Mercure Vila Olimpia

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