ibis budget Zurich City West 1 star

Customer review rating (ALL Rating) 3.9/5 1,056 reviews

Best price
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ibis budget Zurich City West - Image 1
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Technoparkstrasse 2, 8005 ZURICH, Switzerland

Description

Hotel extras

  • Green Key

  • Airport and city center are easily accessible

  • Perfect location in the vibrant district 5 in Zurich

  • Maag Halle, Schiffbau and Jazzclub Mood are within walking distance

  • WIFI included in the hotel and in the rooms

Our accommodation(s)

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Hotel location

ibis budget Zurich City West

Technoparkstrasse 2
8005 ZURICH
Switzerland

GPS:47.3889729, 8.516186

Telephone
Fax +41 44 276 20 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Your morning at the ibis budget Zurich begins with a continental breakfast buffet. Here you can expect cold and hot dishes, as well as orange juice and various hot drinks. Afterwards you can embark on an exploratory tour through Zurich.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  1,056 reviews

TripAdvisor Rating  3.5/5  1,538 reviews

Horrible stay.

Customer review rating 0.5/5

Ri… Couples - Confirmed reviews ALL

To state a few, the heater of the room doesn't work. Despite of booking a double bed, the receptionist gave us a bunk bed. After complaining they said they don't have any double bed rooms available, so he gave us the disabled room, in which the cleaning hasn't been done. Or the heating wasn't working at all. After complaining he said because it's spring the temperature settings has been changed. Which wasn't the case, because the lobby was quite warmer than the room. For 2 nights, me and my partner can't sleep and got high fever. That's the worst hotel experience I've ever received. This is my first time booking an IBIS Budget, I'm never gonna make this mistake again.

Dear ri…, I'm truly sorry to hear about your disappointing experience at our hotel. Your feedback is incredibly valuable to us, and I apologize for the numerous issues you encountered during your stay. Firstly, I apologize for the malfunctioning heater in your room and the mix-up with the bed arrangements. It's completely unacceptable that you were not provided with the accommodations you booked and that our team did not address these issues promptly and effectively. Regarding the room assignment, I understand your frustration with being given a disabled room that was not properly cleaned. This falls far short of the standards we strive to uphold for all our guests, and I sincerely apologize for the inconvenience and discomfort this caused you and your partner. Regarding our ventilation system, it's accurate that it's quite old and operates in either summer mode or winter mode. This means it can either provide heating or air conditioning, but not both simultaneously. Given that Zurich already reached 25 degrees Celsius and winter temperatures weren't expected again, we switched it to summer mode. Additionally, our building is quite large. We switched it back to heating, but unfortunately it takes a considerable amount of time to affect such a large space. I understand this doesn't improve the situation, but I hope you can understand the circumstances. Your experience does not reflect the level of service and quality that we aim to provide, and I assure you that we take your feedback seriously. I will personally investigate these issues with our team to prevent similar occurrences in the future. I understand that this has been a truly frustrating experience for you, and I want to extend my sincerest apologies once again. If there is anything further we can do to address your concerns or make amends for the inconvenience you experienced, please do not hesitate to contact me directly at ju… . Warm regards, Julia Pfleiderer Deputy Manager

Smooth check-in and friendly staff

Customer review rating 5.0/5

John Couples - Confirmed reviews ALL

The staffs are polite and efficient

Dear John, Thank you for your positive feedback regarding our smooth check-in process and friendly staff. We are delighted to hear that you found our team polite and efficient. We look forward to welcoming you back soon. Christophe B. General Manager

Not great

Customer review rating 0.5/5

Prefer T. N. D. Business - Confirmed reviews ALL

I asked up to 3 times for the email receipt and I did not get it.

Dear Guest, we apologize for the inconvenience regarding the email receipt request. Rest assured, we will investigate this matter further to ensure it does not happen again and we will send you the invoice rapidely. Thank you for bringing this to our attention. Best regards, Christophe B. General Manager

Good location but comparing to the price it still too expensive.

Customer review rating 4.5/5

Rin Families - Confirmed reviews ALL

- Meet ibis standard - Have microwave and hot water (need to boiled by yourself) - The toilet doesn't have lock and bathroom is only blind for some part. I would not suggest this place for friends.

Dear Rin, thank you for your feedback. We appreciate your positive comments on our location and facilities. Please note that our prices reflect the quality and service we offer. We take your suggestions seriously and will address the concerns you raised. We hope to welcome you back. Christophe B. General Manager

good service but bad receptionist, Ela

Customer review rating 3.0/5

Julio G. Business - Confirmed reviews ALL

I have been staying at this hotel for more than 8 years now and, apart from one disappointment, all my stays were satisfactory, hence I was coming back. But in my last weekend in there, there was a receptionist called Ela who was very rude to me as I was asking for my invoice. Since I paid my first day in there, I have the right to have the invoice for my company (business trip). This person, Ela, was insisting that the invoice would be issued only the day I would check out. That is a mistake. So please be careful with your staff as she was more pending to be nice to her boss than to the customers of the hotel. Thanks

Dear Julio G., Thank you for your valuable feedback regarding your recent stay at our hotel. We sincerely apologize for the inconvenience you experienced with one of our receptionists. Providing excellent service is our top priority, and we are disappointed to hear that you did not receive the level of professionalism and courtesy that we strive to uphold. Rest assured, we will address this issue internally to ensure that all our guests are treated with the utmost respect and efficiency. We appreciate your loyalty over the past 8 years and hope to have the opportunity to welcome you back for a much-improved experience. Warm regards, Christophe B. General Manager

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Other web-users rate our hotel

  • 1,131 reviews 9/10 Location
  • 1,615 reviews 4.2/10 Room
  • 1,048 reviews 7.7/10 Service
  • 33 reviews 7.3/10 WiFi
  • 841 reviews 2.5/10 Comfort
  • 541 reviews 7/10 Cleanliness
  • 455 reviews 6.7/10 Breakfast
  • 171 reviews 4.5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.