Novotel Genève Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 3,301 reviews

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Novotel Genève Centre - Image 1
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Rue de Zurich 19, 1201 GENEVA, Switzerland

Description

Hotel extras

  • Wellness area with sauna, hammam and fitness room

  • 5 meeting rooms, close to a number of prestigious institutions

  • In the center of Geneva and close to the lake

  • Bar and restaurant with modern decor and French cuisine

  • First hotel in Europe to receive The PLEDGE on Food Waste certification

Our accommodation(s)

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Hotel location

Novotel Genève Centre

Rue de Zurich 19
1201 GENEVA
Switzerland

GPS:46.211635, 6.147291

Telephone
Fax +41 22 909 90 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR

Breakfast, lunch, dinner or a simple gourmet break, the Novotel dining areas offer balanced menus and 24-hour service in all hotels. A real retreat in a warm and contemporary setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  3,301 reviews

TripAdvisor Rating  3.5/5  1,708 reviews

Best hotel in town!

TripAdvisor rating 5.0/5

granot26 TripAdvisor review

A very nice, affordable and friendly hotel. Good service. Our rooms are always clean. Breakfast were good, different choices to eat and fresh. We met Betsy, she's a good and loving person. She helped my son especially in doing pancakes! It's fun staying in Novotel Geneva Centre!

Room for improvement

TripAdvisor rating 3.0/5

Esha H TripAdvisor review

This was our last leg on a 2 week Europe trip so we’ve already stayed at quite a few hotels for comparison. The Novotel in Geneva provided a decent stay, however just some criticism from a couple of tourists visiting Geneva. We stayed in April 2024 and we were not impressed with the service provided by the front reception desk. We found the receptionists not very welcoming and cold. Knowing that we are tourists from out of the country they didn’t seem to provide us with much guidance within Geneva and we completely missed part of the city due to this. Just a heads up there’s an additional city tax charge that is charged separately from the cost of the room. The washrooms are not well maintained and designed poorly, particularly for elder people. The tubs are not designed for the high water pressure and as a result, the bathroom floors get drenched. All the outlets in the bedroom are not in working condition and are not compatible with standard plug converters for Europe. Coffee wasn’t replaced daily as courtesy and although a complimentary bottle of water was provided, we were not notified upon check-in. However, the breakfast selection was great, the quality of the food was good and the host at the breakfast was always very friendly and smiley. This may be a hotel catered to professionals and not tourists. While overall the stay was good, with improving these little attention to details it could’ve been 5/5.

Nice, big room, and good location

Customer review rating 5.0/5

K. Business - Confirmed reviews ALL

The room is very spacious and clean. The breakfast buffet was also very good with many choices. The location is convenient, as it is in the city center with access to public transportation.

Dear Guest, Thank you for this great review. It delights us to learn that you found the room spacious and to your liking. At Novotel Genève Centre, we aim to provide ample space for our guests to relax and unwind comfortably. We take great pride in our breakfast buffet and are pleased that it met your expectations, offering a variety of choices to start the day right. Ensuring a clean and welcoming environment is a top priority for us, so your commendation on the cleanliness of our hotel is greatly appreciated. Our central location is indeed one of the aspects our guests find most convenient, and we're glad you could take advantage of the easy access to public transportation. Being in the heart of Geneva, we strive to make everything as accessible as possible for a seamless experience. Thank you once again for choosing Novotel Genève Centre. Your kind words are a testament to the dedication of our team in providing exceptional service and a memorable experience. We look forward to welcoming you back soon. Kind regards, Gregory Viandaz Operations Manager

Clean room, pleasant staff

Customer review rating 3.5/5

Jh Business - Confirmed reviews ALL

My room was clean and well supplied. I personally find 19 degrees too warm for a good night's sleep. The biggest drawback for me was the location; it was not very pleasant walking back at night.

Dear Guest, Thank you for reviewing your recent experience. It is heartening to hear that you found the cleanliness of our rooms to be impeccable and our staff's service pleasant. These are areas we take great pride in and continuously strive to maintain to the highest standard. We regret to hear that the room temperature was not to your personal comfort level. While we do follow local environmental regulations limiting how low the temperature can be set, we are committed to ensuring our guests' comfort and provide extra fans upon request for added convenience. As for the concerns regarding the location, we understand that feeling comfortable in one's surroundings is integral to a pleasant stay. We would like to reassure you that our hotel is situated in a central area with numerous amenities and attractions within walking distance, and we prioritize guest safety above all. We have noted your preference for a more traditional coffee service at breakfast. Our aim is to provide a swift and efficient service, and we will certainly consider your suggestion as part of our ongoing efforts to enhance guest experiences. We are continually looking for ways to improve and truly appreciate your feedback on this matter. We hope to welcome you back. All the best. Gregory Viandaz Operations Manager

Nice friendly staff

Customer review rating 5.0/5

Dt Business - Confirmed reviews ALL

Very pleasant stay here. Jade was a delight to see every morning at the breakfast restaurant; she greeted everyone with a huge smile. Nice way to start the day!

Dear Guest, Thank you for this great review. It's heartwarming to hear that our staff, especially Jade, made such a positive impact on your mornings; we believe a warm smile and friendly greeting is the perfect way to start the day. Your appreciation for our commitment to cleanliness and sustainability echoes the ethos of Novotel Genève Centre, and we thank you for recognizing our efforts. We're also gratified to learn that you would recommend our hotel to others. Our team strives to create a welcoming atmosphere and it's affirming to know when we've succeeded. It is guests like you that make our work profoundly rewarding. Thank you once again for your kind words. We look forward to welcoming you back soon. Kind regards, Nicolas Goureau General Manager

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Other web-users rate our hotel

  • 1,099 reviews 8.6/10 Location
  • 1,335 reviews 7.2/10 Room
  • 1,446 reviews 8.6/10 Service
  • 16 reviews 8.8/10 WiFi
  • 639 reviews 8.4/10 Breakfast
  • 517 reviews 8.2/10 Cleanliness
  • 9 reviews 3.1/10 Pool

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