Hotel - Novotel London Tower Bridge
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Novotel Hotel

Novotel London Tower Bridge Hotel

10 Pepys Street 
EC3N 2NR  LONDON
UNITED KINGDOM

2,718 reviews
TripAdvisor Rating Based on 2,718 reviews
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From 139.00 GBP Non member rate
From 132.05 GBP Member's rate Members’ Rate, join while you book
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  GBP
  • Fitness centre
  • Hammam

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  GBP
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • Spanish
    • French
    • Italian
    • Dutch
    • Polish
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Fitness centre
  • Hammam
  • Boat excursions  (Nearby)
  • Bicycle hire facilities  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 8 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 204 rooms
  • 100% non-smoking hotel
  • 12 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Ice machine
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • WIFI in your room
    • Remote control TV
    • Radio in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Direct dial telephone
    • Printer
    • Fax machine
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Novotel London Tower Bridge

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 2,718 reviews
Toon S 2017/04/22
« Good location , Great Service »

I stayed at this hotel during Easter and it was the wonderful memory. The hotel is located near 'Tower Hill' tube station. Just only 1-2 minutes walk. The room was so clean and comfortable. Their staff were nice, active and helpful.

VeroDelattre, General Manager at Novotel London Tower Bridge, responded to this review

Dear Toon, Thank you for taking your time to share your feedback on your recent stay with us. Your evaluation has been very gratefully received and it has been a special pleasure to read your compliments regarding our staff. I am extremely happy you left us with a wonderful memory! We are already looking forward to welcoming you back some time in the future. Sincerely, Veronique Delattre General Manager Novotel London Tower Bridge

phar2g 2017/04/06
« Off the hook »

I booked for 7 days on business. Started reporting that the phone was out of order on the first morning, only to be told repeatedly that I must be unfamiliar with local phone numbers, prefixes etc. and was making mistakes. On the third day I demanded that a technician visit room and check the phone. He immediately confirmed that it was out of order. Front desk staff belatedly acknowledged the problem but claimed, contrary to conspicuous evidence, that it was "external", beyond its control and affected many rooms. The phone was operating by the morning of the fifth day but by then it was too late. I checked out two days early. Emails to Accor "Customer Service'' during my stay and one week later remain unanswered.The light within the mini-bar fridge with a glass door flashed randomly day and night, illuminating the room and preventing sleep, until I disconnected the appliance at the outlet. Very disappointing.

christinemG9266RU 2017/04/05
« Birthday weekend »

A fantastic hotel and superb breakfast. The location is also excellent for sightseeing, lots of good restaurants nearby too. hotel staff very helpful and welcoming would definitely use again on next trip to London :)

VeroDelattre, General Manager at Novotel London Tower Bridge, responded to this review

Dear Christine, Thank you very much for your short, yet fantastic review! We read with great pleasure that you fully enjoyed your stay at our hotel. Comments like yours are our best motivation to continue striving for excellence. Hopefully you will find soon another occasion to visit us again in the not too distant future. Sincerely, Veronique Delattre General Manager Novotel London Tower Bridge

Q1972ROdonm 2017/01/25
« Great Hotel »

Novotel London tower bridge , 2 minutes from tube station, really friendly staff good rooms and bar 5 minutes from the tower and a short walk along the Thames to the Shard great location without all the hustle & Bustle of other London areas

VeroDelattre, General Manager at Novotel London Tower Bridge, responded to this review

Dear Guest, Thank you for your kind comments and compliments. I am truly pleased to hear that we have fulfilled your expectations in terms of service and you like our comfortable modern rooms and bar. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. We will be very happy to welcome you back again ! Sincerely, Veronique Delattre General Manager Novotel London Tower Bridge

rachelhT6841OW 2016/12/06
« Novotel London Tower Bridge »

Recently stayed here while me and my boyfriend was up town for Winter Wonderland. Lovely hotel however slightly disappointed with the noise. We got to the Hotel at 5pm on a Friday with lots of banging and drilling going on upstairs. We thought as it was not 'sleeping' hours and was heading straight out it wouldn't bother us to complain, as was sure they would stop the works later when we would be trying to sleep. This was the case. However, the banging and drilling started again 10am the next day before we were to check out. Luckily was already awake but still this ruined our morning tea and TV in bed. This was never mentioned to us that works was being carried out when we checked in at reception. This was then followed by the cleaning service knocking on our door at 11am asking when we was going to check out? Check out is not till 12, so thought this was a bit odd and felt quite rushed to be out the room so they could turn it over in time for the next guest. Overall, lovely hotel and great location, but did not expect the noise from works being carried out for the price we paid for the room.

VeroDelattre, General Manager at Novotel London Tower Bridge, responded to this review

Dear Rachel, Thank you for taking the time to tell us about your experience at the Novotel London Tower Bridge. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies that you were disturbed with noise during your stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Veronique Delattre General Manager Novotel London Tower Bridge

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