Hotel - Novotel London Tower Bridge
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Novotel Hotel

Novotel London Tower Bridge Hotel

10 Pepys Street 
EC3N 2NR  LONDON
UNITED KINGDOM

2,748 reviews
TripAdvisor Rating Based on 2,748 reviews
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From 119.00 GBP Non member rate
From 113.05 GBP Member's rate Members’ Rate, join while you book
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  GBP
  • Fitness centre
  • Hammam

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  GBP
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • Spanish
    • French
    • Italian
    • Dutch
    • Polish
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Fitness centre
  • Hammam
  • Boat excursions  (Nearby)
  • Bicycle hire facilities  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 8 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 204 rooms
  • 100% non-smoking hotel
  • 12 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Ice machine
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • WIFI in your room
    • Remote control TV
    • Radio in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Direct dial telephone
    • Printer
    • Fax machine
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Novotel London Tower Bridge

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 2,748 reviews

Toon S 2017/04/22
« Good location , Great Service »

I stayed at this hotel during Easter and it was the wonderful memory. The hotel is located near 'Tower Hill' tube station. Just only 1-2 minutes walk. The room was so clean and comfortable. Their staff were nice, active and helpful.

VeroDelattre, General Manager at Novotel London Tower Bridge, responded to this review

Dear Toon, Thank you for taking your time to share your feedback on your recent stay with us. Your evaluation has been very gratefully received and it has been a special pleasure to read your compliments regarding our staff. I am extremely happy you left us with a wonderful memory! We are already looking forward to welcoming you back some time in the future. Sincerely, Veronique Delattre General Manager Novotel London Tower Bridge

phar2g 2017/04/06
« Off the hook »

I booked for 7 days on business. Started reporting that the phone was out of order on the first morning, only to be told repeatedly that I must be unfamiliar with local phone numbers, prefixes etc. and was making mistakes. On the third day I demanded that a technician visit room and check the phone. He immediately confirmed that it was out of order. Front desk staff belatedly acknowledged the problem but claimed, contrary to conspicuous evidence, that it was "external", beyond its control and affected many rooms. The phone was operating by the morning of the fifth day but by then it was too late. I checked out two days early. Emails to Accor "Customer Service'' during my stay and one week later remain unanswered.The light within the mini-bar fridge with a glass door flashed randomly day and night, illuminating the room and preventing sleep, until I disconnected the appliance at the outlet. Very disappointing.

VeroDelattre, General Manager at Novotel London Tower Bridge, responded to this review

Dear Guest, Thank you very much for taking the time to write to us after your stay at the Novotel London Tower Bridge. I deeply regret the fact that the services provided did not meet your expectations. Please accept our sincerest apologies for the inconvenience these issues have caused you. I agree with you that the reception staff should not assume the source of the problem but they should contact the maintenance immediately instead. Please rest assured this has been addressed to make sure it won't repeat in the future. Thank you again for your comments. I hope you will give us a chance to regain your trust. Sincerely, Veronique Delattre General Manager Novotel London Tower Bridge

christinemG9266RU 2017/04/05
« Birthday weekend »

A fantastic hotel and superb breakfast. The location is also excellent for sightseeing, lots of good restaurants nearby too. hotel staff very helpful and welcoming would definitely use again on next trip to London :)

VeroDelattre, General Manager at Novotel London Tower Bridge, responded to this review

Dear Christine, Thank you very much for your short, yet fantastic review! We read with great pleasure that you fully enjoyed your stay at our hotel. Comments like yours are our best motivation to continue striving for excellence. Hopefully you will find soon another occasion to visit us again in the not too distant future. Sincerely, Veronique Delattre General Manager Novotel London Tower Bridge

Q1972ROdonm 2017/01/25
« Great Hotel »

Novotel London tower bridge , 2 minutes from tube station, really friendly staff good rooms and bar 5 minutes from the tower and a short walk along the Thames to the Shard great location without all the hustle & Bustle of other London areas

VeroDelattre, General Manager at Novotel London Tower Bridge, responded to this review

Dear Guest, Thank you for your kind comments and compliments. I am truly pleased to hear that we have fulfilled your expectations in terms of service and you like our comfortable modern rooms and bar. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. We will be very happy to welcome you back again ! Sincerely, Veronique Delattre General Manager Novotel London Tower Bridge

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