Hotel address72-112 Green Lane East
How to reach the hotelGPS :S 36° 53' 19.53'' E 174° 47' 55.49''
Contact the hotel
- Tel. (+64)9/5299090
- Fax. (+64)9/5299092
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Novotel Auckland Ellerslie - hotel reviews in Auckland
Hotel code: 3060
Accorhotels.com customer reviews in partnership with TripAdvisor
"It is a great hotel to stay in - a home away from home, as always. The quality is consistantly excellent on every level."
23rd September 2013, AngelaB676, Wellington, New Zealand
A great hotel, friendly, efficient and such a pleasure to stay there.Thanks to all the Novotel teams that work so hard to make this hotel such a nice, friendly , accessible , calm, safe, quiet place to stay :)
21st September 2013, Lavender252, Queenstown, New Zealand
The hotel is well located to Ascot private hospital, a short walk, this was very convenient as my husband was having surgery there. The room was very average, house keeping was poor, they made the bed, replaced towels, but never cleaned the room at all, I was there for 8 nights, never vacumed or cleaned the bath or hand basin. This is not the standard I expected for what I was paying. Also the room service food was poor.View management response »
Management responseThank you very much for your comments. We are sincerely sorry that we failed to deliver service of the high standard we believe you should have received. This feedback was shared with our team and there was widespread disappointment; but also a desire to learn from the errors that were made. Thank you for highlighting your experience.
19th September 2013, 83glen, Whakatane, New Zealand
We would definitely stay here again. There was a little wait when I first got there, the one person on the front desk, was bombarded by a group requiring IT services I think? that staff member was quiet rude, but other than that one staff member, the rest of the staff where fabulous, the room was perfect and the service from staff was top notch! My only criticism would be that room service dinning should let the customer know if the order will vary when veggies or fruit are out of season.View management response »
Management responseThank you for your comments, we do appreciate your thoughts.
14th September 2013, Perth
Great place to stay, always helpful and friendly staff, supermarket close by and easy to get to from motorway. Good value as long as you book well in advance. Nice food selection. Wifi in room is very expensive however they have computers in lobby for free. Will stay again.View management response »
Management responseThank you for your review.
"Best stay ever"
11th September 2013, RaewynHanara, Tauranga, New Zealand
We Only stayed for 1 night but wished we could have stayed longer. We will definitly be staying here again. The bed was so comfortable. We had the buffet breakfast in the lovely dining area. The staff were very friendly from the reception to the cleaners.View management response »
Management responseThank you for your comments. We were very happy to read the Review Title and it was a pleasure to share this feedback with our team.Looking forward to welcoming you back.
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.