Hotel - The Swanston Hotel Melbourne Grand Mercure
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Grand Mercure Hotel

The Swanston Hotel Melbourne Grand Mercure

195 Swanston Street 
3000  MELBOURNE
AUSTRALIA

2,445 reviews
TripAdvisor Rating Based on 2,445 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
    • Valet parking (Paying, Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Indoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
    • Valet parking (Paying, Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Babysitting on request

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 12 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Offering elegant accommodation in the centre of the city, The Swanston Hotel Melbourne, Grand Mercure is the ideal option for visitors looking for hotels in Melbourne. Guests staying at this stylish Melbourne hotel can choose from a range of guest rooms and suites, with Superior options available. Beautifully appointed and spacious, each guest room features a range of amenities, including an LCD TV with Foxtel and pay movies, a DVD player & DVD library, a microwave, and wired and WIFI Internet access.

  • 200 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 24 connecting rooms
  • Extra bed in room for adult
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • 220/240 V AC
    • Pay per view channel(s)
    • Radio in room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Opening windows
    • Phone with 2 handsets in room
    • WIFI in your room
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Microwave in room
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

Our customer reviews for The Swanston Hotel Melbourne Grand Mercure

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 2,445 reviews

jackieO5059BH 2017/02/18
« 1st Trip to Melbourne »

I found it was a great spot central to everything great variety of bars and dinning easy transport.As far as the business my husband had to do he found it very easy to get to every day.Most of all staff at the Swanston Hotel Grand Mercure were very helpful and polite even down to the maintaince guy who fixed my suitcase

Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear jackieO5059BH, Thank you for your recent patronage and your time to provide a review. I am happy to read that you first trip to Melbourne was enhanced by our convenient location. Thank you for highlighting the helpful and polite service extended by our staff too. We look forward to welcoming you back on your next visit to Melbourne. Sincerely, Alex Mihardja Operational Project Manager

kaym168 2017/02/09
« Great Location »

We were really happy with our stay at the Swanston. Close to everything "Melbourne" we walked to our concert, strolled for eating out, popped down the road to catch our tour bus and David Jones and Myer were right on our doorstep.

Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear kaym168, We are so glad to hear that you enjoyed your accommodation, as well as the benefits of being so conveniently located in the heart of the city. We look forward to welcoming you back to our hotel in the future. Sincerely, Alex Mihardja Operational Project Manager

Debbie S 2017/01/24
« Tennis Fan »

Stayed here for 3 days whilst attending the Australian Tennis Open. Close to trams and shops, staff were friendly and helpful. The rooms were spacious and comfortable - we really enjoyed our stay and will hopefully be able to stay there again next year.

Erdi G, Guest Relations Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear Debbie, great to hear you enjoyed yourself here and we look forward to seeing you for the 2018 Australian Open! Nick Phillips, Guest Relations.

jojoooshka 2017/01/15
« Unbeatable location. Terrific staff. »

Awesome stay. If you want to be in the centre of town at a reasonable price, this hotel is a great pick. Expect a 3 star hotel and don't go in with visions of a 5 star resort or you'll be disappointed. Try the Novotel or Sofitel instead. Staff are very friendly here and greet you with a smile at all times. Recommended for families.

Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear jojoooshka, Thank you for sharing your positive feedback after your recent stay with us. We're pleased to see you enjoyed the convenient location of the hotel and appreciate you highlighting the great service provided by our staff. We appreciate your recommendation and we look forward to welcoming you back in the near future. Sincerely, Alex Mihardja Operational Project Manager

Willfish101 2017/01/14
« Great hotel, great location, stayed here many times »

When I am in Melbourne (regularly) this is my hotel of choice. Great location, excellent staff, great rooms and fabulous restaurant. Breakfast is very good too!!. I have stayed here dozens of time, and it compares favorably with the best hotels anywhere

Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear Willfish101, It is lovely to hear you continually enjoy your stay with us, and found our location perfect for your time in Melbourne and our accommodation and service provided met up with your requirements. We are very luck to count you amongst our regular guests and we look forward to welcoming you back when you are next in town! Sincerely, Alex Mihardja Operational Project Manager

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