Hotel - The Swanston Hotel Melbourne Grand Mercure
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Grand Mercure Hotel

The Swanston Hotel Melbourne Grand Mercure

195 Swanston Street 
3000  MELBOURNE
AUSTRALIA

2,373 reviews
TripAdvisor Rating Based on 2,373 reviews
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Select your dates 179.00 AUD

The Swanston Hotel Melbourne Grand Mercure

Upscale hotel for business and leisure

Wishing you a great stay at our hotel. 0407 011 633

Mr John DICKSON, Hotel Manager

Melbourne's most centrally located accommodation, The Swanston Hotel, Grand Mercure is surrounded by the most popular shopping and business precincts, theatres, galleries, bars and restaurants. Located close to Bourke Street Mall and Federation Square and offering 200 modern, spacious rooms, The Swanston Hotel, Grand Mercure features superior service, along with a well equipped gym, indoor swimming pool and valet parking, plus three unique dining options including 24 hour room service.

With its outstanding location in the heart of Melbourne, The Swanston Hotel Melbourne, Grand Mercure offers an excellent base for both business and leisure travel. Business guests have Melbourne's bustling business district on the doorstep, while leisure guests are similarly well catered for, with an exciting array of restaurants, shops and bars all within walking distance. The impressive Melbourne hotel is also within easy reach of Crown Entertainment Complex, the MCG and the Royal Botanic Gardens.

Hotel extras

An elegant Melbourne conference venue, The Swanston Hotel Melbourne, Grand Mercure features an exceptional range of conference facilities in its Ether Conference Centre, with nine flexible function rooms, pre-function space and versatile menus & packages.

This hotel is Planet 21 Silver
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
    • Valet parking (Paying, Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Indoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
    • Valet parking (Paying, Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Babysitting on request

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 12 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Hotel - The Swanston Hotel Melbourne Grand Mercure

195 Swanston Street
3000
MELBOURNE
AUSTRALIA

Tel: (+61)3/96634711
Fax: (+61)3/96637447

Check-in from 14h00
Check out up to 11h00
Access and transport
  • Skybus : Southern Cross Station
  • ACLAND STREET : TRAM 16, ACLAND STREET
  • MELBOURNE UNIVERSITY : TRAM 3, MELBOURNE UNIVER
  • TOORAK ROAD : TRAM 8, TOORAK ROAD
  • AVALON At 60km / 37.29 miles
  • TULLAMARINE At 25.01km / 15.54 miles
  • SPIRIT OF TASMANIA At 4.51km / 2.8 miles
  • YARRA FERRY TERMINAL At 1.61km / 1 miles
  • MELBOURNE HELIPAD At 1.61km / 1 miles
  • HUME HIGHWAY At 8.05km / 5 miles
  • MONASH FREEWAY At 4.2km / 0.31 miles
  • WESTGATE FREEWAY At 6.44km / 4 miles
  • FLINDERS STREET At 0.5km / 0.31 miles
  • SPENCER STREET At 1.61km / 1 miles

GPS : -37.812876, 144.965260

Our rooms

Offering elegant accommodation in the centre of the city, The Swanston Hotel Melbourne, Grand Mercure is the ideal option for visitors looking for hotels in Melbourne. Guests staying at this stylish Melbourne hotel can choose from a range of guest rooms and suites, with Superior options available. Beautifully appointed and spacious, each guest room features a range of amenities, including an LCD TV with Foxtel and pay movies, a DVD player & DVD library, a microwave, and wired and WIFI Internet access.

  • Standard Room 1 Queen Bed
    Standard Room 1 Queen Bed

    Spacious & contemporary room with 1 Queen Bed, opening windows, climate control, TV, cable channels, minibar, microwave, personal safe, work desk plus broadband and wireless internet. Up to 3 people (3rd person & rollaway charges apply).

  • Standard Room 2 Double Beds
    Standard Room 2 Double Beds

    Spacious & contemporary room with 2 Double Beds, opening windows, climate control, TV, cable channels, minibar, microwave, personal safe, work desk plus broadband and wireless internet. Up to 2 adults/2 children or 3 adults (3rd adult charges apply).

  • Superior Room 1 King Bed
    Superior Room 1 King Bed

    Upgrade to a Superior King Room and enjoy this extra spacious room overlooking vibrant Swanston St, indulge in the comfort of a divine King Bed plus enjoy all the features of the standard room. Up to 3 people (3rd person & rollaway charges apply).

  • Suite 1 King Bed
    Suite 1 King Bed

    This spacious suite offers a separate bedroom with King Bed & TV. Living room has dining area, 40" LCD TV, work desk & free internet included. Up to 3 people (3rd person & rollaway charges apply)

  • Standard Room 1 Queen Bed andAccessible Bathroom
    Standard Room 1 Queen Bed andAccessible Bathroom

    Contemporary room with 1 Queen Bed, opening windows, climate control, TV, cable channels, minibar, microwave, personal safe, work desk plus broadband and wireless internet. This room has a special access bathroom

  • Standard Room 1 King Bed
    Standard Room 1 King Bed

    Spacious & contemporary room with 1 King Bed, opening windows, climate control, TV, cable channels, minibar, microwave, personal safe, work desk plus broadband and wireless internet. Up to 3 people (3rd person & rollaway charges apply).

  • Standard room
    Standard room

    Spacious & contemporary room with either 1 Queen bed or 2 double beds, opening windows, climate control, TV, cable channels, minibar, microwave, personal safe, work desk plus broadband and wireless internet.

  • 200 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 24 connecting rooms
  • Extra bed in room for adult
    • Airconditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • 220/240 V AC
    • Pay per view channel(s)
    • Radio in room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Opening windows
    • Phone with 2 handsets in room
    • WIFI in your room
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Microwave in room
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

SOUL CAFE Restaurant
Lunch
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

SOUL CAFE Type of cuisine: Cafe


The perfect place for a light breakfast, casual lunch or evening snack. Soul Café's menu offers something to please all tastes. Fully licensed, with hearty, home-style dishes, healthy salads, premium Genovese coffee & a selection of herbal teas.

Find out more and book
THE LOUDEN KITCHEN & GRILL Restaurant
Dinner 18:00 - 21:30
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

THE LOUDEN KITCHEN & GRILL Type of cuisine: Brasserie


The Louden Kitchen & Grill is a contemporary restaurant offering a great value buffet breakfast & a la carte dinner featuring delicious home-style fare with a modern twist plus a fresh & healthy grill menu with your choice of generous side dishes.

Find out more and book
See all our restaurants
COCOON BAR Bar
Photo non contractuelle / Strictly non binding
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

COCOON BAR


A chic and stylish haven. Enjoy chilled music, cool drinks and hot snacks. Closed on Sundays.

See all our restaurants and bars

Your meetings and events

The Swanston Hotel Melbourne Grand Mercure Meeting Room

Our meeting rooms


  • Number of meeting rooms: 12
  • Maximum size: 130 m²
  • Maximum capacity: 130
  • Maximum banquet capacity: 110

Our customer reviews for The Swanston Hotel Melbourne Grand Mercure

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 2,373 reviews
jojoooshka 2017/01/15
« Unbeatable location. Terrific staff. »

Awesome stay. If you want to be in the centre of town at a reasonable price, this hotel is a great pick. Expect a 3 star hotel and don't go in with visions of a 5 star resort or you'll be disappointed. Try the Novotel or Sofitel instead. Staff are very friendly here and greet you with a smile at all times. Recommended for families.

Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear jojoooshka, Thank you for sharing your positive feedback after your recent stay with us. We're pleased to see you enjoyed the convenient location of the hotel and appreciate you highlighting the great service provided by our staff. We appreciate your recommendation and we look forward to welcoming you back in the near future. Sincerely, Alex Mihardja Operational Project Manager

Willfish101 2017/01/14
« Great hotel, great location, stayed here many times »

When I am in Melbourne (regularly) this is my hotel of choice. Great location, excellent staff, great rooms and fabulous restaurant. Breakfast is very good too!!. I have stayed here dozens of time, and it compares favorably with the best hotels anywhere

Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear Willfish101, It is lovely to hear you continually enjoy your stay with us, and found our location perfect for your time in Melbourne and our accommodation and service provided met up with your requirements. We are very luck to count you amongst our regular guests and we look forward to welcoming you back when you are next in town! Sincerely, Alex Mihardja Operational Project Manager

junew50 2016/12/15
« Review Mercure hotel on Swanston »

This is a very busy central hotel , ideal for sightseeing around Melbourne and the trams are right outside the hotel...The hotel food , drink and staff are all very good , you will enjoy your stay, the rooms are clean and amenities very good.. my only negative comment would be that I didn't like the shower over the bath , prefer a walk in one.

Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear junew50, Thank you for sharing your compliments & constructive feedback regarding the shower over bath. We are certainly going to have that on our next renovation. Sincerely, Alex Mihardja Operational Project Manager

Wendy J 2016/12/01
« Enjoyable weekend away in Melbourne. »

On arriving at the hotel we were upgraded to King suites. Thanks guys. That was a lovely treat. Breakfast on Sunday morning was delicious and we enjoyed our stay immensely. Such a great location. A great place to base yourself.

Erdi G, Guest Relations Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear Wendy, Thank you for your lovely comments. We certainly love it when we are able to surprise guests with a room upgrade. I'm really happy to hear you enjoyed your stay here and we hope to see you again. Nick Phillips Guest Relations Manager

paulrO1711ZC 2016/11/01
« Location good but. Tired insode »

This place is located right in an interesting part of the cod close to restaurants and transport Tram at the door. Breakfast was economical but not great Rooms a good size but older I would stay again for a couple of nights

Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear paulrO1711ZC, Thank you for sharing your review after your recent stay with us. We look forward to welcoming you back in the near future. Sincerely, Alex Mihardja Operational Project Manager

amanda0z 2016/10/10
« Fabulous birthday »

Had a fabulous stay to celebrate my Mum's birthday. Lots of extra care and effort was made by all staff (particularly Nick from customer relations) making our stay really special. We particularly enjoyed our afternoons relaxing in the pool and our pre-dinner cocktails in the bar. Thanks for making Mum's birthday trip memorable.

Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear amanda0z, Thank you for writing such a detailed review and for highlighting the achievement of our team to provide service that is enjoyable by both yourself and your Mum. I'll be sure to pass on your kind words to Nick, and we look forward to welcoming you back in the near future. Please wish your mum a very belated Happy Birthday from us. Sincerely, Alex Mihardja Operational Project Manager

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