Hotel - The Swanston Hotel Melbourne Grand Mercure
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Grand Mercure Hotel

The Swanston Hotel Melbourne Grand Mercure

195 Swanston Street 
3000  MELBOURNE
AUSTRALIA

2,485 reviews
TripAdvisor Rating Based on 2,485 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
    • Valet parking (Paying, Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Indoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
    • Valet parking (Paying, Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Babysitting on request

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 12 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Offering elegant accommodation in the centre of the city, The Swanston Hotel Melbourne, Grand Mercure is the ideal option for visitors looking for hotels in Melbourne. Guests staying at this stylish Melbourne hotel can choose from a range of guest rooms and suites, with Superior options available. Beautifully appointed and spacious, each guest room features a range of amenities, including an LCD TV with Foxtel and pay movies, a DVD player & DVD library, a microwave, and wired and WIFI Internet access.

  • 202 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 24 connecting rooms
  • Extra bed in room for adult
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • 220/240 V AC
    • Pay per view channel(s)
    • Radio in room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Opening windows
    • Phone with 2 handsets in room
    • WIFI in your room
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Microwave in room
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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See all our restaurants and bars

Your meetings and events

Our customer reviews for The Swanston Hotel Melbourne Grand Mercure

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 2,485 reviews

Dennis Y 2017/06/15
« Family and wedding anniversary vacation. »

We arrived on the 5/06 and check-in was a breeze since we had check-in online one day prior to our arrival. Nevertheless we were given a room but not complying to our request on high floor . The front office lady also didn't brief us anything about the hotel facilities , breakfast , wifi password until we asked. All she did was just give the room key which I find not professional at all. Once in the room we called the front office for a adapter but was turn down and instead ask us to purchase one ourself . We were very disappointed as this little request cannot be granted by a hotel of your stature. And we were very frustrated when we found out that some other room guest actually returning the adapter when they check out. On the day of check out -12/06 , our transport didn't turn up as arranged and so we request the the front office Mr Richard to assist . He merely call up and just told us to be patient . We waited for 30 minutes and still no show. Then we requested him to call again and he looked annoyed. Then I took over the phone and speak to the transport company instead. So basically the whole experience during stay in hotel is not pleasant because of the attitude of the hotel staff . The plus point is only the hotel location and housekeeping is doing their job.

Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear Dennis, Once again, thank you for sharing your feedback on Tripadvisor. As per my previous response, I have personally addressed your concerns to our Front Office Manager, whom in turn has spoken with the relevant team member to ensure the incident remains isolated. Regarding the adapter, also we don't have them on-loan, with the exception for the airline crews, where we have a number of adapter available for them. Unfortunately, like most organisations, our systems and our staff are not 100% foolproof, and from time to time this results in us not delivering the service or comfort which we aspire to. Sincere apologies, Alex Mihardja Operational Project Manager

johnfV7387CJ 2017/05/30
« Average »

The hotel is old, generally run down, in desperate need of renovation and refurbishment and the room was grubby. The hotel facilities are not good - three star property at best. Nothing 'Grand' about this experience.

Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear johnfV7387CJ, Thank you for your recent patronage and for your time to provide feedback. I am sorry that the accommodation provided and the experience you had were below your expectations. Sincere apologies, Alex Mihardja Operational Project Manager

647nikki 2017/05/22
« Poor »

We stayed at the Swanston...coming in with high expectations from the look of the lobby the rooms were terrible. Good job to the cleaners who were the only reason I could have stayed there. For the price you charge there is no way you can have rooms so old, outdated. The carpets were stained, the bathroom tile had mould... obviously not the cleaners fault as there were no fans in the bathroom. We woke up to a room on our floor drilling holes in the wall?? Apparently they are trying to update their hotel??? All the reception staff were nice... but Could be informed more on how to greet people. People come for a good night away, the swanston Melbourne was a disappointment

Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear 647nikki, Please accept my apology that the accommodation provided was below your expectations. We wish for every guest to have an enjoyable stay and we do work hard to minimise the effect on our guests with the refurbishment. Thank you for being constructive with your concerns. I do hope we have the opportunity to welcome you back in the near future for a better experience. Regards, Alex Mihardja Operational Project Manager

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