Mercure Nelspruit Hotel 3 stars

Customer review rating (ALL Rating) 4.0/5 513 reviews

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Description

Hotel extras

  • Free WiFi

  • Self Catering apartments

  • Walking distance to shopping centre

  • 5 conference rooms. Main conference can cater for 100 guests

Our accommodation(s)

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Hotel location

Mercure Nelspruit Hotel

Corner N4 & Graniet Street, PO Box 1556, Nelspruit
1200 NELSPRUIT
South Africa

GPS:-25.467319, 30.956833

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

MERCURE

The Mercure Hotel Nelspruit invites you to experience our somptuous South African breakfast , A la Carte regional specialities and Theme Buffets. Our Head Chef and his team are passionate and want to ensure you have an all round local experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  513 reviews

TripAdvisor Rating  3.5/5  334 reviews

Worst Stay Ever.

Customer review rating 0.5/5

Paul E. Business - Confirmed reviews ALL

Rooms need serious attention. Dirty bath. Black mould in the shower. Only one bed side stand. Aircon noisy and vent adjuster broken and missing. Duvet too big for the cover and left hanging out. Walkway to room dirty. Safety latch broken and missing for the door. Overall very dissatisfied, will not stay there again.

Dear Paul, Thank you for review, however we are deeply sorry for the inconvenience caused to you. Here at Mercure Hotel Nelspruit, we put our guests first and we will fix all the issues mentioned, and make sure that everything is in order and clean. We hope to see you again soon in the near future, thank you. Kind Regards, Mercure Hotel Nelspruit Management.

well located, good stay and quiet place

Customer review rating 4.5/5

S. S. Couples - Confirmed reviews ALL

Excellent

Dear S., Thank you for your positive feedback, we are happy to have met your expectations. We believe that we will see you again in the near future. Kind Regards, Mercure Hotel Nelspruit Management.

Good stay

Customer review rating 5.0/5

Peter M. Business - Confirmed reviews ALL

The hospitality is on another level. I feel like I am home while I am away from my family, but Mercure hotel and their staff made me feel at home.

Dear Peter, Thank you for your positive response, we hope to see you again in the near future. Kind Regards, Mercure Hotel Nelspruit Management.

Satisfied

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

All staff very friendly and helpful... place needs some TLC

Dear Sir/ Madam Thank you for your feedback, we will ensure that we take your feedback into our consideration ensuring that we achieve our guest's expectations. We believe that we will see you again in the near future. Kind Regards, Mercure Nelspruit Hotel team.

Dissatisfied

Customer review rating 0.5/5

Nthabiseng Business - Confirmed reviews ALL

The lack of bottled water in the rooms at the hotel disappointed me. I advise you to investigate this and begin offering two 500ml bottles of water or more every room. Additionally, once more, you offer meh food for lunch and dinner. Thanks

Dear Nthabiseng Thank you for your feedback, we apologize for the inconvenience caused to you. We will fix all mentioned problems, here at Mercure Nelspruit Hotel we put our guests first and provide nothing but good services to our guests. We hope to see you soon in the near future. Warm regards, Mercure Nelspruit Hotel.

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Other web-users rate our hotel

  • 154 reviews 9.1/10 Location
  • 348 reviews 4.4/10 Room
  • 249 reviews 8.6/10 Service
  • 41 reviews 4.3/10 WiFi
  • 148 reviews 4.9/10 Comfort
  • 146 reviews 5.1/10 Cleanliness
  • 73 reviews 3.4/10 Vibe
  • 66 reviews 3.7/10 Amenities

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